Community
Wiki Posts
Search

2008 OnePass Program Changes

 
Thread Tools
 
Search this Thread
 
Old Oct 22, 2007 | 3:17 pm
  #121  
 
Join Date: Aug 2006
Posts: 402
Originally Posted by Babu
Well, I think Tilton would have 2 answers to this question:

1. Attracting more (allegedly high spending) elites to the airline, and
2. Charging for at-the-gate upgrades, ranging in price based on this distance.
United is not, at least in multiple experience I've had, charging at the gate upsells for those E+ seats. I have no status on UA and I've either been able to select those seats during OLCI, or asked at the gate by the agent.

Originally Posted by cova
CO load factors are around 85% - so 15% of the seats are unused. Now on key flights, key times, they go out 100% full. But what is the impact on average. Yes some loss revenue - but what about the competition. Are you losing some business - maybe higher rev business - because of the competition.

These are aggregate numbers, so it's hard to get anything meaningful from them. If I'm not mistaken, long haul international flights have on average much higher load factors. Regardless you have to look at the entire scenario in the big picture. If over the summer period and you end up upgrading econ pax into those E+ seats that you haven't sold, you lose. Every time you go out with full plane and spill demand without passing the revenue loss into the ticket prices of those that are actually flying you lose. It can be an escalating downward revenue spiral.
airzim is offline  
Old Oct 22, 2007 | 3:22 pm
  #122  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: Soon to be LEGT
Posts: 10,928
Originally Posted by Hartmann
Regular customers are content flying CO back and forth across the Atlantic the way it is now. What I and others are proposing is a slight increase in legroom for those customers who want a slightly better experience without paying BF prices.
But, across the Atlantic, BF is effectively priced at E+ levels. They have year-round sales at around $2000, and the current offers start at $900+ (EWR-DUB return), as long as you are willing to surrender a bit of flexibility.
Don't expect to pay less than that for BA WT+. Aside from matching the odd fare sale, you're unlikely to see any European airline selling business class seats across the pond for less than 2200. Normally it's more like 3000.
graraps is offline  
Old Oct 22, 2007 | 3:26 pm
  #123  
2M50 Countries Visited20 Years on Site
 
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,368
CO is the SWA of the Legacies

CO makes it their business to know what the customer wants. If you dont think that they do then look at the the many canges that they have done as a result of the do and other comments we have given them over the years.

CO I think to a degree has a model similiar to SWA in that it does a lot of the work inhouse or through companies it owns or works with closely. It all comes down to the dollar that we want to spend which isnt that much as we would not be on Flyertalk. Yes, CO is not risk takers to the highest degree, but you have to remember all the risks that they have taken to get to this point with the airline. Just think is Bethune and Larry hadnt come to CO and worked so hard to turn it around. We could very well be talking about how the SWA hub at IAH doesnt offer the flights that we want. In the end i think they provide a quality product that we all enjoy (it is just that we dont get to enjoy it - domestic first - as much as we would like
Scott6067 is offline  
Old Oct 22, 2007 | 3:40 pm
  #124  
25 Years on Site
 
Join Date: Feb 2000
Location: TPA & MCO
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,051
Originally Posted by airzim
United is not, at least in multiple experience I've had, charging at the gate upsells for those E+ seats. I have no status on UA and I've either been able to select those seats during OLCI, or asked at the gate by the agent.

Don't know when you flew UA last, but they have gotten very strict as of a year or so ago. They sure are charging for those seats ifyou are non-UA elite. The only way a non-UA elite will get them for free is if E- is oversold. OLCI won't do it any more, and gate agents are not supposed to do it. And the FAs are trained to send self-upgraders back to E-.
Babu is offline  
Old Oct 22, 2007 | 3:47 pm
  #125  
 
Join Date: Jul 2004
Programs: CO Plat, *A Gold (all peacefully retired)
Posts: 623
I guess it doesn't matter what you call standard rewards, because you'll never find one on any route people would like to fly.

The downward spiral continues.
rbrenton88 is offline  
Old Oct 22, 2007 | 4:18 pm
  #126  
FlyerTalk Evangelist
5M
100 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,653
Originally Posted by rbrenton88
I guess it doesn't matter what you call standard rewards, because you'll never find one on any route people would like to fly.
That's not true at all. I need to travel this weekend and found not one, not two, but three tickets at the standard price for the flights I wanted. Not only that, but since the flights are less than 1500 miles round trip they're only 20k miles each. Finally, although I'm a Platinum there is standard "G" availability so I'm using my daughter's miles.
Xyzzy is online now  
Old Oct 22, 2007 | 4:32 pm
  #127  
Suspended
 
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
Originally Posted by graraps
But, across the Atlantic, BF is effectively priced at E+ levels. They have year-round sales at around $2000, and the current offers start at $900+ (EWR-DUB return), as long as you are willing to surrender a bit of flexibility.
Don't expect to pay less than that for BA WT+. Aside from matching the odd fare sale, you're unlikely to see any European airline selling business class seats across the pond for less than 2200. Normally it's more like 3000.
I don't know about your experience, but I rarely/never see CO priced at much less than $3000, though I know that they tend to charge more for ex-EU itineraries, and we never see the BF sales. Indeed, they always seem to be among the more expensive options. As for EU airlines, BA routinely charges just over $2000 for J if you are departing from outside the UK. And that isn't taking corporate discounts into account, where my understanding is that the EU airlines (BA, in particular) are very aggressive.
pbarnette is offline  
Old Oct 22, 2007 | 4:52 pm
  #128  
FlyerTalk Evangelist
 
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
Originally Posted by airzim
I disagree. CO has three products; economy, domestic first, international business.
Agreed. E+ would simply be a fourth product. Where is it written in stone that three products is acceptable in terms of operational simplicity but four are too complex? Especially if that fourth product can be effectively targeted on the ultra long-haul routes (777 & 787's only) in order to meet demand and make a profit for CAL.

Also, in terms of the numbers of products CO offers, you left out one more variation a la Hawaiian BF, this one the "International First Class" which is offered to the Caribbean and northern Latin America which features BF service but on domestic FC-equipped ships.

So the fact is CO tailors its product to its various markets.

An E+ on ultra long-haul and even TATL would effectively meet the demand in that market place the same way that having BF service but on a B73NG is appropriate for northern Latin America.
TWA Fan 1 is offline  
Old Oct 22, 2007 | 5:03 pm
  #129  
All eyes on you!
20 Years on Site
 
Join Date: Apr 2006
Posts: 3,540
I guess one good thing is that there won't be any changes to the redemption amounts of mileage BusinessFirst upgrades.
Lurker1999 is offline  
Old Oct 22, 2007 | 5:16 pm
  #130  
 
Join Date: May 2003
Location: Somewhere in picturesque New England
Programs: WN Rapid Rewards, DL SkyMiles, UA MileagePlus, HiltonHonors
Posts: 765
Originally Posted by xyzzy
That's not true at all
Standard rewards are very difficult to obtain in advance in many travel markets. Last minute availability is nice, but many folks using miles do so planning months in advance. The fact that CO makes makes a large percenatge of its standard awards available in the final days before a flight doesn't help those who book early. Furthermore, standard rewards in TPAC/TATL J are exceptionally difficult to obtain in advance.

The fact that CO is apparently not changing the standard reward redemption mileage for Asia/S.America J awards is, frankly, an implicit reflection that these rewards are all but impossible to book.
senatorgirth is offline  
Old Oct 22, 2007 | 5:24 pm
  #131  
 
Join Date: May 2003
Location: Somewhere in picturesque New England
Programs: WN Rapid Rewards, DL SkyMiles, UA MileagePlus, HiltonHonors
Posts: 765
I would think that a E+ product would be more than extra pitch. Most airlines offering E+ have slightly wider seats, more pitch, and improved meal service. CO could do the same on its 777's/787's: 2-4-2 (versus 3-3-3) with 36-37 in. pitch and, say, a Y meal on BF china. Most airlines offer E+ pax a distinct menu, separate check-in, and amenity kits, too, but if CO wanted to keep it very simple they could do what I suggested above and accomplish 80-90% of the E+ objective.
senatorgirth is offline  
Old Oct 22, 2007 | 5:30 pm
  #132  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: Soon to be LEGT
Posts: 10,928
Originally Posted by pbarnette
I don't know about your experience, but I rarely/never see CO priced at much less than $3000, though I know that they tend to charge more for ex-EU itineraries, and we never see the BF sales.
You are right that all CO sales seem to be done ex-EWR, and not a lot from Europe.
However, if you 'd like to go to EWR between "18DEC07 THROUGH 01JAN08 ON THE OUTBOUND TRANSATLANTIC SECTOR" and are prepared to depart from MXP, you may be in for a surprise.

Originally Posted by pbarnette
Indeed, they always seem to be among the more expensive options. As for EU airlines, BA routinely charges just over $2000 for J if you are departing from outside the UK.
IME, BA prices start at around 2000. The current CO sale fares are around the 1000 mark! And obviously transiting through LHR is something you don't want to do- there are reasons why BA and AZ, outside of their hubs, usually are the cheapest European long-haul carriers.

Originally Posted by pbarnette
And that isn't taking corporate discounts into account, where my understanding is that the EU airlines (BA, in particular) are very aggressive.
That's a fair point, but corporate contracts often are with the country's "home" airline, so it's a good % down but from a higher fare.
graraps is offline  
Old Oct 22, 2007 | 5:43 pm
  #133  
 
Join Date: Aug 2006
Posts: 402
Originally Posted by TWA Fan 1
Agreed. E+ would simply be a fourth product. Where is it written in stone that three products is acceptable in terms of operational simplicity but four are too complex? Especially if that fourth product can be effectively targeted on the ultra long-haul routes (777 & 787's only) in order to meet demand and make a profit for CAL.

Also, in terms of the numbers of products CO offers, you left out one more variation a la Hawaiian BF, this one the "International First Class" which is offered to the Caribbean and northern Latin America which features BF service but on domestic FC-equipped ships.

So the fact is CO tailors its product to its various markets.

An E+ on ultra long-haul and even TATL would effectively meet the demand in that market place the same way that having BF service but on a B73NG is appropriate for northern Latin America.
But you're ignoring the fact that this are still only three different types of seating offered, regardless of what they call it or the service that's provided on board. It is still fundamentally the same product offering.

I don't think E+ with just extra leg room can cut it. I think they have to offer a product differentiation on par with BA, NZ, VS etc. Having said that I don't think CO is going to offer an E+ product unless it can be operationally justified on all long haul aircraft. It is not in CO's best interest to set an expectation that they have econ plus on TATL flights, except for every market that has a 757 on it. That would a customer service nightmare particularly if you're charging a premium for the product. And since I don't think the 757 can handle E+ seating, and given that it is a significant portion of their long haul fleet, I don't see it happening in the near term.

That being said it may happen one day in the future, when the 757 is not plying the Atlantic.

In regards to UA not charging for E+, I took a flight several weeks ago and that was exactly my experience., they didn't charge. This was also true on several flights prior to that all within this year.
airzim is offline  
Old Oct 22, 2007 | 5:55 pm
  #134  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Dec 2003
Location: NYC
Posts: 184
Originally Posted by cova

UA E+ is still in the coach cabin - just the extra leg room. CO allows Elites and full Y passengers to select seats in the premium section of coach. CO could simply add more leg room to those seats and then have premium economy. I believe that is the way UA does it.
"...JUST the extra leg room." If you were 6'3, you'd never say "just"... but you're right about everything else...
NYC_747 is offline  
Old Oct 22, 2007 | 5:59 pm
  #135  
Suspended
 
Join Date: Jun 2007
Posts: 139
Originally Posted by graraps
But, across the Atlantic, BF is effectively priced at E+ levels. They have year-round sales at around $2000, and the current offers start at $900+ (EWR-DUB return), as long as you are willing to surrender a bit of flexibility.
Don't expect to pay less than that for BA WT+. Aside from matching the odd fare sale, you're unlikely to see any European airline selling business class seats across the pond for less than 2200. Normally it's more like 3000.


Wt plus can be had for 600 dollars during low season.
boxinbull is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.