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2008 OnePass Program Changes

 
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Old Oct 20, 2007 | 9:29 am
  #46  
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Originally Posted by rkkwan
I actually like the name change. For those casual flyers who don't know much about FF program or come to FT, finally they know that it's 50K roundtrip to get a domestic flight on the day they want. It's not 20K like 20 years ago, and not 25K like 15 years ago. It's 50K. And 70K to Hawaii, not 35K.

Maybe that will cut down on first timers coming here (or other forums) and ask/whine about why they can't get a ticket to Hawaii after finally saving up 35K miles for the past 5 years...
This reminds me of a recent article claiming the Danes were the happiest people on Earth. Turns out they just had low expectations. But, you are right, at least this is honest. Of course, as others have mentioned you can't spell unCOmpetitive award availability without CO!
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Old Oct 20, 2007 | 9:50 am
  #47  
 
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Originally Posted by xyzzy
Gee -- I wonder how many EasyPass awards to Asia, India/Africa/Middle East and Southern South America you've redeemed lately?
Two in the past two years (averaging one per year). Thus, CO's changes mean 100,000 more miles necessary for the same amount of travel.
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Old Oct 20, 2007 | 10:04 am
  #48  
 
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Originally Posted by ANDYBNJ
xyzzy...my problem with CO is they are very quick to take away a benefit that competitors no longer offer and not a competitive necessity anymore, not so quick to match benefits that other airlines have (i.e. SWU) and when they do, its some half assed version of the competitions program.
I agree. It used to be that CO was a leader; now they're laggard. It's as though they now go for lowest-common-denominator.

Thanks to COInsider for leveling with us, but this is yet another devaluation of OnePass, and CO's apologists and cheerleaders can't hide that fact.

One final note: why are devaluations/price increases always "changes" whereas improvements are trumpeted as just that--"improvements"
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Old Oct 20, 2007 | 10:33 am
  #49  
 
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Originally Posted by socrates
nice perk yes...realistic today no...what other major airline is still giving this bonus? It was a tool to get ppl to book at co.com where the distribution costs are the lowest...it's served it's purpose and as other airlines have done it can go away

I do understand that the 500 mile bonus was to get people to book on the website but with no bonus it might cause loyal Co customers to start looking elsewhere for flights.

The effect of this "enhancement" will cause people who would use that "bonus" milage for travel more difficulty.
Ex silver at 30 segments removes 15000 miles from consumer use.
gold at 60= 30000 plat at 90 = 45000
even if they dont count as EQM its taking milage out of your acct that you can use for flights.
That is one of the reasons for loyalty to Co and not some other airline.

What is next they "lets raise fares by $10 game?" that some airlines seem to do every other week and blame it on the cost of a BBl of crude.

The effect is like saying they have raised the number of miles necessary to qualify for elite status at any level
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Old Oct 20, 2007 | 10:42 am
  #50  
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On the one hand, CO is the victim of its own success. The carrier is choking on the legions of elite flyers, many of whom find there is not nearly enough inventory for upgrade or award travel.

On the other hand, CO is also suffering from the consequences of the grindingly unimaginative leadership of Larry Kellner. In business you can make money by cutting cost or adding value, or a combination of the two. Larry only understands cutting cost. The man does not have an imaginative or visionary bone in his body. He only knows how to count the bean.

Right now the airline is doing fine, but Larry Kellner is slowing sowing the seeds of CO's slow but inexorable decline as it continues to nickel and dime while all around it the industry continues developing and transforming.

At the current rate, CO will be the most out-of-date product in American skies within five years.
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Old Oct 20, 2007 | 10:56 am
  #51  
 
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Originally Posted by TWA Fan 1
Right now the airline is doing fine, but Larry Kellner is slowing sowing the seeds of CO's slow but inexorable decline as it continues to nickel and dime while all around it the industry continues developing and transforming.
Yup, and it helps make CO a more attractive takeover target.
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Old Oct 20, 2007 | 11:20 am
  #52  
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Originally Posted by CO Insider
From the last thread: Hi GUWonder, below is a list of OnePass participants who offer last-seat and expanded availability for EasyPass rewards.
  • Continental/Continental Express/Continental Micronesia - last-seat availability

  • Copa/Aero Repblica - last-seat availability

  • Northwest/Northwest Airlink - last-seat availability except for World Business Class, which has expanded availability

  • KLM - expanded availability
Wonderful. Now instead of Standard and SleazyPass we can begin to refer to awards as "Capacity Controlled", "Expanded Availability", and "Last Seat Availability". Gotta love the spin!
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Old Oct 20, 2007 | 12:22 pm
  #53  
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Originally Posted by TWA Fan 1
At the current rate, CO will be the most out-of-date product in American skies within five years.



Totally AGREE!

The recent "enhancements" will drive some business from me to UA/AA. I will end up with about 140K REDUCTION due to the 500 RDM loss/ticket per YEAR! This was a FACTOR in why I decided to bring business TO CO!

With the well-known fact that "standard/saver/cheap" (whatever you want to call it) being MUCH MUCH easier to come by on UA/AA/US, I figured the 140-160K I would get in bonus every year would make up for the fact I may need to book easypass tix.

So loss of bonus, combined with no SWU's (VERY important to me!) will drive me to UA/AA. I will split my 300 flights a year with CO and either AA/UA (most likely UA as ORD/SFO/LAS from NY is a frequent dest. for me).

CO was regarded as the "cream of the crop" to me. Now it is STILL VERY VERY good...but quickly sliding. Does 'ole Lar have some language in his agreement that he gets $XXXXMM when CO is merged/taken over/sold off? He is heading towards the slippery slope of cutting costs, while still have TONS of dedicated FF'ers, cheap but profitable-turning into a class-lagging airline!
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Old Oct 20, 2007 | 12:53 pm
  #54  
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Originally Posted by PhillyPhlyer40
Totally AGREE!

The recent "enhancements" will drive some business from me to UA/AA. I will end up with about 140K REDUCTION due to the 500 RDM loss/ticket per YEAR! This was a FACTOR in why I decided to bring business TO CO!

With the well-known fact that "standard/saver/cheap" (whatever you want to call it) being MUCH MUCH easier to come by on UA/AA/US, I figured the 140-160K I would get in bonus every year would make up for the fact I may need to book easypass tix.

So loss of bonus, combined with no SWU's (VERY important to me!) will drive me to UA/AA. I will split my 300 flights a year with CO and either AA/UA (most likely UA as ORD/SFO/LAS from NY is a frequent dest. for me).

CO was regarded as the "cream of the crop" to me. Now it is STILL VERY VERY good...but quickly sliding. Does 'ole Lar have some language in his agreement that he gets $XXXXMM when CO is merged/taken over/sold off? He is heading towards the slippery slope of cutting costs, while still have TONS of dedicated FF'ers, cheap but profitable-turning into a class-lagging airline!
The previous changes led me to jump ship last year. The pity is that CO was such a wonderful product and value until the screws began to be tightened.

The main issue is not even so much the constant erosion of benefits (which is bad enough) it is the virtual complete lack of a plan or vision for the next generation product.

And when little, incremental changes are made (such as adding power outlets in certain Y cabins) they occur at a comically glacial pace. In some cases, such as the conversion of some 738's to mid-cabin configuration, the glacial pace of change is then stopped abruptly (without any notice).

I certainly understand CO's desire to make money. But CO will need to invest in itself in order to keep making money in the future. The business plan of making money primarily by eroding benefits and service is, virtually by definition, a sure fire plan for long-term problems.
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Old Oct 20, 2007 | 1:28 pm
  #55  
 
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any changes to the elite program or does that remain as is?
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Old Oct 20, 2007 | 1:46 pm
  #56  
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Originally Posted by TWA Fan 1
The main issue is not even so much the constant erosion of benefits (which is bad enough) it is the virtual complete lack of a plan or vision for the next generation product.

You do realize that doing something like this is a 10-15 year commitment (i.e., if they redesigned BF, they would be living with it for 10-15 years).

With that said, it is possible that with CO's reasonably strong product (compared to the previous generation business class products), they're holding out until all carriers make their investments and will be stuck with what they chose, so CO can come out with something unique and blow everyone else away. After all, think about how BF was when it first came out...pretty revolutionary.

But from a strategy perspective, being the last, but a leader, could pay off for years. And if this is indeed what they're doing, remaining quiet about it is the right tactic.

So I'm not convinced CO is not planning something. I have a feeling they are, and are deliberately being quiet until the UA and DL rollouts are well underway.
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Old Oct 20, 2007 | 2:40 pm
  #57  
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drink tickets

Originally Posted by ANDYBNJ
So I guess you get as excited as I do by those priceless drink tickets and the other worthless crap included with your new card every year.
Hey! I finally used one of those on my non-upgraded flight from FRA-EWR today!

First one in 10 years with onepass.
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Old Oct 20, 2007 | 3:14 pm
  #58  
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Originally Posted by CO Insider
Hi Everyone, although these aren't yet available at continental.com, there are some upcoming OnePass changes that we want to make sure you're aware of.

Effective Dec. 1, 2007:
  • The 500 bonus miles for booking at continental.com will no longer apply to customers with a U.S. address effective Dec. 1, 2007
Below are the OnePass program updates that will be effective Feb. 1, 2008:
  • Standard Rewards will be renamed "SaverPass" rewards (no difference in availability, just a name change)

  • Continental Airlines and OnePass will reserve the right to change any aspect of the OnePass program at any time within 30 days' notice to active members (previously, 60 days were required)

  • First Class reward mileage requirements will be changing for travel within or between the 48 contiguous U.S., Alaska and Canada. SaverPass rewards will increase to 50,000 miles from 45,000, and EasyPass rewards will require 100,000 miles instead of 90,000

  • We will not be making any changes to the availability of our EasyPass rewards, however, some EasyPass BusinessFirst reward levels will change. Specifically, between North America and the following regions will increase:
    • Asia (series 4) will increase to 300,000 miles from 250,000
    • India/Africa/Middle East (series 10) will increase to 300,000 miles from 250,000
    • Southern South America (series 5a) will increase to 250,000 miles from 180,000
Changes to reward amounts will be apply to redemptions on or after Feb. 1, 2008. Tickets issued before Feb, 1, 2008, regardless of travel dates, will be honored at the lower reward amounts.
So, how exactly does the December 1 change for the 500 CO.COM bonus miles jive with the fact that, TODAY, CO is supposed to give 60 days notice? I guess my calendar could be wrong or CO may not consider this part of the OP program, but it may not be perceived that way.
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Old Oct 20, 2007 | 3:38 pm
  #59  
 
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Originally Posted by Vulcan
So, how exactly does the December 1 change for the 500 CO.COM bonus miles jive with the fact that, TODAY, CO is supposed to give 60 days notice? I guess my calendar could be wrong or CO may not consider this part of the OP program, but it may not be perceived that way.
Based on Scott's original post "Hi Everyone, although these aren't yet available at continental.com, there are some upcoming OnePass changes that we want to make sure you're aware of" Looks like he considered it part of the OP program.
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Old Oct 20, 2007 | 3:44 pm
  #60  
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Originally Posted by CO Insider
Hi Wx4caster, we're still formalizing the details, but yes they will be changing. What I can say is that the cost to Continental for these rewards has increased significantly, and this unfortunately will have be reflected in the reward amounts. On a positive note, the process to book these rewards will improve. At the time the change is implemented, all of our frontline agents will have the ability to book Qantas rewards in real time (as opposed to having to make a request and having to wait for the response).

AA has QF J for 125K. I sure hope CO isn't going higher than that.
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