2008 OnePass Program Changes
#61
FlyerTalk Evangelist, Ambassador: World of Hyatt


Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,405
While the changes don't effect me a whole lot, I want to thank Scott for letting us know in advance of the announcement on co.com.
Now what are the goodies we can expect?
Now what are the goodies we can expect?
#62

Join Date: Jan 2000
Location: Northern California
Programs: Inf Elite CO, lifetime AA Platinum
Posts: 1,937
I do understand that the 500 mile bonus was to get people to book on the website but with no bonus it might cause loyal Co customers to start looking elsewhere for flights.
The effect of this "enhancement" will cause people who would use that "bonus" milage for travel more difficulty.
Ex silver at 30 segments removes 15000 miles from consumer use.
gold at 60= 30000 plat at 90 = 45000
The effect of this "enhancement" will cause people who would use that "bonus" milage for travel more difficulty.
Ex silver at 30 segments removes 15000 miles from consumer use.
gold at 60= 30000 plat at 90 = 45000
#63
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
Every one of these changes is negative. 

#64
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
You do realize that doing something like this is a 10-15 year commitment (i.e., if they redesigned BF, they would be living with it for 10-15 years).
With that said, it is possible that with CO's reasonably strong product (compared to the previous generation business class products), they're holding out until all carriers make their investments and will be stuck with what they chose, so CO can come out with something unique and blow everyone else away. After all, think about how BF was when it first came out...pretty revolutionary.
But from a strategy perspective, being the last, but a leader, could pay off for years. And if this is indeed what they're doing, remaining quiet about it is the right tactic.
So I'm not convinced CO is not planning something. I have a feeling they are, and are deliberately being quiet until the UA and DL rollouts are well underway.
With that said, it is possible that with CO's reasonably strong product (compared to the previous generation business class products), they're holding out until all carriers make their investments and will be stuck with what they chose, so CO can come out with something unique and blow everyone else away. After all, think about how BF was when it first came out...pretty revolutionary.
But from a strategy perspective, being the last, but a leader, could pay off for years. And if this is indeed what they're doing, remaining quiet about it is the right tactic.
So I'm not convinced CO is not planning something. I have a feeling they are, and are deliberately being quiet until the UA and DL rollouts are well underway.

But there is so much more to the airline product than international business class. What about a better economy class with more legroom (as every other U.S. carrier has)? How about really, seriously updating the IT systems? How about creating a new revenue opportunity for CO's considerable and increasingly dissatisfied elite passengers, something akin to E+?
It's interesting to note the rigidity and narrowness of Larry Kellner's business model. Any enhancement a la E+ is automatically seen as nothing more than a loss of revenue (fewer seats = fewer revenue opportunities). The fact is, if CO really wants to do something revolutionary, the next product is enhanced premium economy, where the additional space and amenities are directly tied to additional revenue.
There is absolutely no reason to believe, given the current levels of demand and supply, that such a product would represent anything but lots of additional revenue.
#65

Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
I would suspect that most elite CO members are booking travel through their corporate travel agencies - so they would get no booking bonuses and unfortunately lower EQMs.
****
For me, I personally book the travel of the 8 people in our group. We fly about 300 days per year with 90% of it being domestic travel. In our group, more or less all of us are top tier, or close to top tier elite on all the major carriers except for American and US Airways. We (I) basically decide at the beginning of the year who we will choose to get status on in the upcoming year (we chose one from CO/NW/DL / one from US/UA / and then just fly the others whenever the nonstop option is better.)
American called me to ask why the star in our group does not fly them anymore (used to be EXP, and I basically told them that while it is nice for him to have status, unless they were willing comp status to the others in the group, it makes no sense to me to have him the only one with status while the rest suffer)...
AA declined, and as such do not get the business, so be it
We are all loyal Blue Carpet flyers
****
For me, I personally book the travel of the 8 people in our group. We fly about 300 days per year with 90% of it being domestic travel. In our group, more or less all of us are top tier, or close to top tier elite on all the major carriers except for American and US Airways. We (I) basically decide at the beginning of the year who we will choose to get status on in the upcoming year (we chose one from CO/NW/DL / one from US/UA / and then just fly the others whenever the nonstop option is better.)
American called me to ask why the star in our group does not fly them anymore (used to be EXP, and I basically told them that while it is nice for him to have status, unless they were willing comp status to the others in the group, it makes no sense to me to have him the only one with status while the rest suffer)...
AA declined, and as such do not get the business, so be it
We are all loyal Blue Carpet flyers
#66




Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Lifetime 1K, LH Senator, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,031
COInsider, is it possible for you to say whether, when the QF levels are increased, there will be some advanced warning and a chance to book at the now effective level? Or should we be getting prepared for a no-notice change? Thanks!
#67
Join Date: May 2003
Location: Somewhere in picturesque New England
Programs: WN Rapid Rewards, DL SkyMiles, UA MileagePlus, HiltonHonors
Posts: 765
#68
FlyerTalk Evangelist
Join Date: Aug 2005
Location: DCA
Programs: Kommissar Giga-Posting Direktor, PWP; Fasano Nouveau Aristocrat; CO Platinum; BD Gold; MR Gold
Posts: 18,733
Thank you, Scott, for posting the upcoming OnePass program changes without spin. ^
to the loss of the 500 RDM co.com booking bonus. But, I cannot say that I did not expect it either this year or next, given the current competitive landscape.
Overall, we will see some interesting changes this year:
Million Miler Program (launch date TBD) - ^
"Added value" to each OnePass mile that should result in more Standard (SaverPass) availability - ^
20% increase in redemption rates for certain BF EasyPass rewards -
if you like to redeem EasyPass rewards
Increase in redemption rate for Standard domestic F rewards from 45k to 50k (and to 100k for EasyPass) -
Elimination of 500 RDM co.com booking bonus -
Overall, we will see some interesting changes this year:
Million Miler Program (launch date TBD) - ^
"Added value" to each OnePass mile that should result in more Standard (SaverPass) availability - ^
20% increase in redemption rates for certain BF EasyPass rewards -
Increase in redemption rate for Standard domestic F rewards from 45k to 50k (and to 100k for EasyPass) -
Elimination of 500 RDM co.com booking bonus -
Last edited by CO 1E; Oct 21, 2007 at 12:22 pm
#69
Join Date: Dec 2004
Posts: 2,866
Off-Peak Rewards Discontinued June 1, 2002
http://www.flyertalk.com/forum/archi...p/t-41688.html
Not only have the off-peaks been eliminated, they now call the standard rewards, "savers" and the premiums "standard."
The off-peaks were great values. I think that I had 2 round-trip coach to Hawaii for 45,000 miles, and a hotel discount and free car? My last off-peak used was in November, 2002. Got two business class tickets to Cairns, Australia, with a stopover in Japan, flying NW to Japan in business, then CO down to Cairns. I think it was 80,000 miles for a business class ticket.
Does anyone have the off-peak chart that was eliminated in 2002?
Not only have the off-peaks been eliminated, they now call the standard rewards, "savers" and the premiums "standard."
The off-peaks were great values. I think that I had 2 round-trip coach to Hawaii for 45,000 miles, and a hotel discount and free car? My last off-peak used was in November, 2002. Got two business class tickets to Cairns, Australia, with a stopover in Japan, flying NW to Japan in business, then CO down to Cairns. I think it was 80,000 miles for a business class ticket.
Does anyone have the off-peak chart that was eliminated in 2002?
#70


Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,497
Why is everybody so surprised?
We have been told (warned) by various magazines and newspapers and web sites that the value of our miles are constantly and consistently being devalued and will continue to be so over the years. The FF program as originally designed by AA and copied by all got completely out of control in terms of numbers of ways to accumulate miles and numbers of miles out there. I personally in a 5 year period never flew DL and was able to get over 195K miles thru various other promotions. Is that the original intention of the Skymiles program. No. Are they happy about it. I don't lnow but I guess maybe no. Am I happy that I used those miles for a 90K J seat to Europe and 3 Y seats to PTY (on CO metal) Yes. Was I upset when they raised their levels. Of course. Can I do anything about it? No.
While I may not be happy about these CO changes they really do not effect the vast amount of us in terms of redemption. I will miss the 500 mile booking bonus as that was about 5K a year for doing what I normally do anyway. I always use my CO MC so I get the 5% so I will continue to book on CO. com even without the bonus.
I will be less happy if the Standard Awards keep getting harded to find and if they get raised to higher levels for redemption. My accumulated miles on UA go much further than on CO and I am rapidly burning thru the UA miles before they get devalued. That will leave me with about 400K on CO and a lot of membership reward miles to transfer. CO works best for me out of EWR and I will stay with them.
Thanks COinsider as always for your sharing of information.
Cheers
While I may not be happy about these CO changes they really do not effect the vast amount of us in terms of redemption. I will miss the 500 mile booking bonus as that was about 5K a year for doing what I normally do anyway. I always use my CO MC so I get the 5% so I will continue to book on CO. com even without the bonus.
I will be less happy if the Standard Awards keep getting harded to find and if they get raised to higher levels for redemption. My accumulated miles on UA go much further than on CO and I am rapidly burning thru the UA miles before they get devalued. That will leave me with about 400K on CO and a lot of membership reward miles to transfer. CO works best for me out of EWR and I will stay with them.
Thanks COinsider as always for your sharing of information.
Cheers
#71


Join Date: Dec 2004
Location: NYC
Programs: CO Plat, Starwood Plat, Hyatt Plat, Hilton Diamond, CO Pres. Plus, Hertz #1 Gold
Posts: 1,223
Funny how the bad changes are sorted out so quickly while we wait and wait wait for the promised improvements. The improvements are coming, we just have to finalize them song has been sung many times over the past few years, and we are still waiting.
I seriously doubt the supposed improvements are announced by December 1, or by February 1. Just more vague words of they are coming, we just have to finalize them. The bad stuff can be told before it goes live, but not the good stuff.
Scott, if youre not going to give me 500 miles for booking on co.com, will you finally start listing partner metal flights for full itineraries? Or is this part of the secret coming improvements?
Thank you for the advance on the news you did bring. If it aint on continental.com, does that mean the 60 or 30 days notice hasnt started yet, since, surely, not every OnePasser is a FlyerTalk member?
One last question, Scott - will reward booking of Emirates flights also be streamlined and transparent to COs agents?
I seriously doubt the supposed improvements are announced by December 1, or by February 1. Just more vague words of they are coming, we just have to finalize them. The bad stuff can be told before it goes live, but not the good stuff.
Scott, if youre not going to give me 500 miles for booking on co.com, will you finally start listing partner metal flights for full itineraries? Or is this part of the secret coming improvements?
Thank you for the advance on the news you did bring. If it aint on continental.com, does that mean the 60 or 30 days notice hasnt started yet, since, surely, not every OnePasser is a FlyerTalk member?
One last question, Scott - will reward booking of Emirates flights also be streamlined and transparent to COs agents?
#72
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
The FF program as originally designed by AA and copied by all got completely out of control in terms of numbers of ways to accumulate miles and numbers of miles out there. I personally in a 5 year period never flew DL and was able to get over 195K miles thru various other promotions. Is that the original intention of the Skymiles program. \
It has been written many times how the ST Alliance is a two-way street, how CO ff's also benefit because we can book travel on so many other ST airlines. That is, in some respects self evident, except to the extent that not all passengers require itineraries on many of the international carriers.
In other words, many passengers from ST airlines are taking CO inventory while many CO passengers, now shut out of this CO inventory will never have a need for inventory on the ST partners.
Last edited by TWA Fan 1; Oct 21, 2007 at 7:04 pm
#73
Join Date: Dec 2004
Posts: 2,866
At least there is some advance notice. On Feb. 25 I booked two business awards using US Airways miles to Southeast Asia for 90K each. Three days later the mileage went to 120K with no advance notice. This devaluation has been occurring since at least 1993 on all airlines. A problem with CO is that I rarely find an international business seat at what was the standard level. The past 5 years I used about a million CO miles for NW & KLM business award seats. Not once was I able to snag a seat on CO.
#74
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
It's interesting to note the rigidity and narrowness of Larry Kellner's business model. Any enhancement a la E+ is automatically seen as nothing more than a loss of revenue (fewer seats = fewer revenue opportunities). The fact is, if CO really wants to do something revolutionary, the next product is enhanced premium economy, where the additional space and amenities are directly tied to additional revenue.
There is absolutely no reason to believe, given the current levels of demand and supply, that such a product would represent anything but lots of additional revenue.
There is absolutely no reason to believe, given the current levels of demand and supply, that such a product would represent anything but lots of additional revenue.
And the above avoids the million-dollar question, which is whether CO's BF is good enough to prevent E+ from poaching BF customers. To offer something that would be competitive with BA or VS, you are looking at close to 40" of legroom and 20" of width. With BA or VS, they can dangle the flat bed carrot, which probably minimizes the impact somewhat, but CO can only offer a better product - not one as completely different as a flat bed.
#75
FlyerTalk Evangelist




Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
I agree that E+ can be a revenue bonanza, as witnessed by the healthy premium on such fares that I have seen on BA, VS, and SK, as well as rumblings that both BA and VS are looking to expand these cabins. However, their remains the open question about whether CO has the route and fleet mix to make this work. I struggle to see how CO could offer a meaningful upgrade in space on the 757s, without going 2-2. At that point, how do you differentiate BF? And will CO see a huge rush to E+ for what are often 6-7 hour TATL flights? At least to me, the $700 premium for E+ makes a lot more sense for a SFO-LHR leg than for a EWR-DUB leg.
And the above avoids the million-dollar question, which is whether CO's BF is good enough to prevent E+ from poaching BF customers. To offer something that would be competitive with BA or VS, you are looking at close to 40" of legroom and 20" of width. With BA or VS, they can dangle the flat bed carrot, which probably minimizes the impact somewhat, but CO can only offer a better product - not one as completely different as a flat bed.
And the above avoids the million-dollar question, which is whether CO's BF is good enough to prevent E+ from poaching BF customers. To offer something that would be competitive with BA or VS, you are looking at close to 40" of legroom and 20" of width. With BA or VS, they can dangle the flat bed carrot, which probably minimizes the impact somewhat, but CO can only offer a better product - not one as completely different as a flat bed.

