My company uses Enterprise for local rentals , if we are going to PA or CT .
and everytime we go into the Enterprise office to pick up the car , it is always getting washed , and they have to input all my information every single time, even though we have a corporate account.
It is an hour and a half process everytime with the walk thru and showing me the features of the car.

And very sneaky with upgrades. They offer you a different car like it is going to be a free upgrade. When the customer shows interest, they start talking about ridiculous additional charges.

Ugh - I hate Enterprise!

They are worse than used car salesman.

Then again, I have had better service at Target than I have had at many rental car companies, especially Enterprise and National's DCA station.

Can't blame you there. My BF was given a "free courtesy car" by a Honda dealer while his Civic was in for repairs a few months back. The "free" car was provided by Enterprise, who required that he provide a credit card, in case the car was damaged. He returned the car the next day, undamaged, on time, and with a full tank of gas, and was told there would be no charges, as the rental was covered by Honda under his warranty. Several months go by, and suddenly a $200 charge appears on his credit card from Enterprise for that rental. He called Enterprise and was told that it was for the rental. He called the Honda dealer and their records showed that they had paid Enterprise for the rental. He called Enterprise back and they agreed they showed two charges, one to his credit card and one to the dealer, but were of no help in getting it resolved. Finally the dealer took care of it and refunded him the $200. But it took several weeks, multiple calls to Enterprise, the Honda dealer, and the credit card company, plus a trip to the Honda dealer in person, to get it all resolved. And in the end, Enterprise still said that they did nothing wrong, and that the charge was correct, even though their records clearly indicated they'd been paid for the same rental twice.

The scam du jour with the Enterprise near me involved being charged for a pre-existing scratch. When I mentioned it when I picked-up the car, they said it wasn't large enough to warrant notation. Fair enough.

Miraculously, however, when I returned it, the same exact ding (which didn't grow, it wasn't a Chia ding) now warranted a claim to be filed against me. Every time I challenged the guy on it, he pulled out this inane little plastic device and held it up to the ding. In a rare moment of losing my cool I grabbed his stupid "my first ruler" device and held it up to the dude's head and told him he qualified as a certified ding-dong and then I snapped it in half. :eek:

Fearing the police were going to be called I walked off the lot (didn't sign the return form) and sure enough $500 or so was charged to my CCard. I challenged the charge through AmEx or whoever and after a few weeks they reinstated the charge. I asked AmEx to get a receipt for the work they claim was done to the car, which they did, and provided to me.

Low and behold I brought my car in for service some time later and I see the exact same car sitting in my dealer's lot. Took a quick picture of the car, which had not been repaired, and called AmEx. The receipt they submitted was falsified (surprise, surprise).

Got the money back and I got kudos from the service manager for the "most creative insult" for the ding dong comment. Apparently there were about a dozen people watching the whole thing, and I had no idea.

I was fuming about the whole ordeal at lunch one day and a coworker called a friend who worked for Enterprise right out of college. He told me that was a common scam. Charging every renter for a repair, and never getting the repair done. Highly illegal and ethically bankrupt.

ARGH. See. Now I'm angry. :mad:

Do they still try to shake your hand after the seemingly endless rental process? What's up with that?

Yeah - the times I have rented from them, they have. A little awkward as they are just rental agents and not my new best friends!

Breaking News
 

I would like to announce to the box that I am pulling a "FCTSTY" and bringing my own vittles on board. Instead of the normal turkey grenade I am substituting a chicken salad sandwich with walnuts and avocado on raisin honey loaf.

I will now take questions from the from any of the prestigious or unprestigious memebers of the box.

Yawn. :D

Did you add any cracked black pepper? Would you consider taking loquat or any other obscure fruit on a future flight?

My last Enterprise rental was a couple of months ago at LBB. I had forgotten to make a rental car reservation until a few hours before I was scheduled to depart from IAH, so I went online to make one. National was out of cars for the day, as was everyone except for Enterprise and Budget. Budget only had sub-compacts available, so I rented a mid-size from Enterprise for about $65/day. Since that rate is about twice what my corporate contract with National is for, I checked to see if National had a car available for pick-up the next day, and they did. So I booked Enterprise for one day, and planned to return to the airport after work, return the Enterprise car, and pick up the National car. Everything was fine until the Enterprise agent saw me walk over to the National counter to pick up a car after I had given him the keys. The rental counters weren't busy, and I was the only customer around at the time. He walked up while the National agent was helping me and pretty much demanded to know why I was changing cars, and tried to offer me the car I had just returned at a rate that matched National's. Of course I declined.

Yawn.

No, I would like to say on my next flight EWR-LAX I have stashed a couple durian in my bag. :D

Next Question! (Think Drew Rosenhaus)

;)

You know, they don't serve turkey pucks in the pointy end of the plane.

That's just one of many reasons that the pointy end happens to be my preferred seating area. The others include the free massages, footrubs, and the secret stash of onboard Krug... all for Plats only, of course ;)

I heard about those benefits!

If I recall correctly I heard about them at the rooftop bar at the top of my office building. The one you have to take the service elevator to get to.

You know, the one I keep inviting our new employees to go to after work.

:D

colpuck, if I may recommend, this goes great with chicken salad.

(Sorry, that joke got no traction over in the Mango thread. Figured I'd try it out there.)

Yawn.