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fozz Jan 15, 2009 11:44 am


Originally Posted by ssullivan (Post 11082009)
I don't have AT&T Wireless, but my partner does. And after talking to them on the phone for nearly an hour today on his behalf about some exorbitant fees that they blatantly lied to him about before his trip to France and Spain in late November, I'm so glad I don't use them. And as soon as this c@rp is paid off, he won't be using them either. Charging close to $150 for sending two camera phone photos via MMS is beyond ridiculous.

Close to $150 for two pictures? My god.

I can't stand 'em and don't understand why people even use them. Their service is miserable, their customer service is putrid and their bend-over factor is second only to Verizon.

Xyzzy Jan 15, 2009 11:46 am


Originally Posted by ssullivan (Post 11082009)
Charging close to $150 for sending two camera phone photos via MMS is beyond ridiculous.

How exactly did they justify that? :confused:

baglady Jan 15, 2009 11:49 am


Originally Posted by ssullivan (Post 11082009)
I don't have AT&T Wireless, but my partner does. And after talking to them on the phone for nearly an hour today on his behalf about some exorbitant fees that they blatantly lied to him about before his trip to France and Spain in late November, I'm so glad I don't use them. And as soon as this c@rp is paid off, he won't be using them either. Charging close to $150 for sending two camera phone photos via MMS is beyond ridiculous.


:eek:

Olton Hall Jan 15, 2009 11:57 am


Originally Posted by ssullivan (Post 11082009)
I don't have AT&T Wireless, but my partner does. And after talking to them on the phone for nearly an hour today on his behalf about some exorbitant fees that they blatantly lied to him about before his trip to France and Spain in late November, I'm so glad I don't use them. And as soon as this c@rp is paid off, he won't be using them either. Charging close to $150 for sending two camera phone photos via MMS is beyond ridiculous.

And some people think I'm nuts for having a pay-as-you-go O2 phone via Mobal. $150 is just nuts.

fozz Jan 15, 2009 11:58 am

ALCO how do you find out when SPG upgrades your room?

Is there a way to see it online? I've never noticed anything that would point it out.

ssullivan Jan 15, 2009 12:12 pm


Originally Posted by fozz (Post 11082133)
Close to $150 for two pictures? My god.

I can't stand 'em and don't understand why people even use them. Their service is miserable, their customer service is putrid and their bend-over factor is second only to Verizon.

Yep. $149.66 for a couple of pictures sent to me via MMS. And that's only part of it. The total bill for the month is over $600 — the standard amount is just over $100.00. About $80 of that is text messaging while he was in Europe, and we're fine with that. It's the $400+ worth of data usage, which really isn't a huge amount of data when you review the details on the bill, that's the killer.


Originally Posted by xyzzy (Post 11082151)
How exactly did they justify that? :confused:

"I'm sorry sir, but those are the rates. There's absolutely nothing we can do except work out a payment plan."


Originally Posted by baglady (Post 11082178)
:eek:

Yep. That was my thought last week when we got the bill. Followed by :mad:. And it's not even my bill to pay and I was still mad!


Originally Posted by Olton Hall (Post 11082220)
And some people think I'm nuts for having a pay-as-you-go O2 phone via Mobal. $150 is just nuts.

It's not crazy, given this situation.

I pulled up my T-Mobile bills from similar trips. Last time I was in France and Spain I used almost three times the data he did, and yet my bill was about 30% of this for considerably more data usage. That was a little over two years ago, so I checked my data roaming rates with T-Mobile and they really haven't changed during that time.

I fought this thing as long as I could this morning and got nowhere with them. One lady said "I always tell people to buy a SIM card once they get there and not use our service because we rip you off." I appreciate her honesty… hopefully for the sake of her employment status in this economy I hope there wasn't a supervisor listening in on that comment. Anyway, we have an extension to pay this off, and he's switching services as soon as he can get to DC to migrate the DC number he has from AT&T to another carrier.

I realize my service with T-Mobile is generally slower in most markets, and they have some coverage holes in the US that AT&T doesn't have, but I certainly get a lot more for what I pay, and have never had to deal with a bad customer service agent with them. To AT&T's credit, everyone I spoke with this morning was quite friendly and tried to be accommodating, but they weren't in a position to do anything about this.

Anglo Large Clawed Otter Jan 15, 2009 12:12 pm


Originally Posted by fozz (Post 11082234)
ALCO how do you find out when SPG upgrades your room?

Is there a way to see it online? I've never noticed anything that would point it out.

I just clicked on my upcoming stay and it showed a changed room type. Also, sometimes when they upgrade you, you will get an error message when clicking on your upcoming stay, indicating that your reservation cannot be displayed. That's when you call up the Plat Concierge Line and have them email you a new copy of your reservation. The new copy from SPG will reflect whatever room type they upgraded you to.

ssullivan Jan 15, 2009 12:15 pm


Originally Posted by Anglo Large Clawed Otter (Post 11082332)
I just clicked on my upcoming stay and it showed a changed room type. Also, sometimes when they upgrade you, you will get an error message when clicking on your upcoming stay, indicating that your reservation cannot be displayed. That's when you call up the Plat Concierge Line and have them email you a new copy of your reservation. The new copy from SPG will reflect whatever room type they upgraded you to.

Got to love that SPG website that bombs out if they modify your reservation in some way. :rolleyes:

gbryan84 Jan 15, 2009 12:20 pm

Does any one think this would be a reasonable offer for CC?

H: 35k UA and 2 P-Club passes expiring 10/09 W: 29k SPG

If not what do you think would be reasonable for what I have in the means of SPG points? I honestly have no clue but I do know that it is 20k spg for 25k (most airlines).

fozz Jan 15, 2009 12:24 pm


Originally Posted by ssullivan (Post 11082350)
Got to love that SPG website that bombs out if they modify your reservation in some way. :rolleyes:

Ugh, in that case, i don't think i've ever gotten a pre-reserved upgrade.

fozz Jan 15, 2009 12:25 pm

Doh!


SFO-LIM is down to $487 AI again. I just found some dates in May for a weekend turn.

belynch Jan 15, 2009 12:27 pm


Originally Posted by ssullivan (Post 11082331)
It's the $400+ worth of data usage, which really isn't a huge amount of data when you review the details on the bill, that's the killer.

Yikes. I'm suddenly feeling very guilty for leaving my (ATT) BB on in full data mode whilst I'm in Germany.

:o:o:o

Steph3n Jan 15, 2009 12:34 pm

Where is the CO DO flights thread? search is hanging again :(

I went ahead and booked a flight to the DO, no idea why except I figure I won't be needing a rental.

CO9572 there and
CO9548 back....

rolov Jan 15, 2009 12:36 pm

Penalty Box FM updated with my LHR flight .
To all the BRUers , enjoy your flights ^
colpuck im gonna try to find you in the Super :rolleyes: Lounge tomorrow .

rolov Jan 15, 2009 12:38 pm


Originally Posted by gbryan84 (Post 11082384)
Does any one think this would be a reasonable offer for CC?

H: 35k UA and 2 P-Club passes expiring 10/09 W: 29k SPG

If not what do you think would be reasonable for what I have in the means of SPG points? I honestly have no clue but I do know that it is 20k spg for 25k (most airlines).

I did SPG 1:1 for BD , I have no clue what the ration would be for UA, what are you trying to redeem for ?


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