black boarding passes?
 

http://img11.imageshack.us/img11/262/badpass.jpg

i checked in on my T-Mobile G1. I elected to have my boarding passes e-mailed to me. When I opened the pdf at home later all I saw was a lot of black, but the ticket number and barcode was there. (I've deleted them in the above picture).

RE: NUTS?
 

Is it my imagination, or is CO starting to cut back in small ways to save money? My Business/First flight from LEX to HNL had a choice of a hot sandwich, a hot sandwich, and a hot sandwich. With these choices came the non-choices......salad with either two drops of salad dressing, or three drops of the other kind of dressing.

The real surprise were the NUTS........how many times have I flown CO only to look forward to the hot, white, dinky bowl of mixed nuts? Yes, the doors are closing, and the take-off great....the CA's get up to ready this fabulous meal, and all of a sudden the CA comes blasting out of the galley with a handful of....OMG...... packaged peanuts! She took a flying leap and threw them on the trays, sure to make Kobe Bryant jealous!

What's up with you guys......that was not a Business/First meal for a full-pay passenger! :(

smae thing happened to me.

One leg of Partner reward cancelled in error!
 

Hi, all! This is my first post! Wanted to report on an error w/a recent reward tkt booking for a friend (using my OP miles -- w/friend's e-mail getting booking confirms):
-- after booking original reservation on-line, called website cust. serv. 2 days later to change the return date; agent put through request for change w/partner airline & requested that I call back (to confirm change) the following day after noon. I had to remind agent of new change fee rules, as he mentioned a change fee.

-- I called the next day, as instructed, & the agent who answered sounded 'confused' from the start, & kept asking about the outbound flight -- to which I repeatedly clarified that 'the out-bound flight was fine -- I was just confirming the change to the return flight.'
I explained exactly what the previous day's agent has told me about the change request then confirm from the PA. He had to put me on hold for quite a while & then finally came back on & confirmed that the requested change was confirm by PA. Again, agent asked about change fee & I had to explain that none was applicable since it was outside the 30 day window.

--Then friend wanted to then change out-bound flight, so I called cust serv. & after giving the reservation #, was told that there was 'no outbound flight listed on the reservation'! I couldn't believe it, and right away figured out that the previous day's agent had somehow cancelled the outbound flight! I remained calm & asked how one leg of the reward ticket could have been cancelled, when my OP account was debited for a RT? Agent responded that she didn't know, but it was clearly done 'in error' & would put through the request for the outbound flight change (now booking) to the PA. She put me on hold & then when she got back to me -- all was fine -- the requested flight was available & she received confirmation from the PA. Again, I had to remind agent of new change fee rules!

So, while it all worked out, I could have been out of luck & not been able to re-book the original flight (that had been 'cancelled in error'), if the requested date change was unavailable on the PA.

Sorry for the long post -- I'm a newbie!

Couple of issues:

The system would not allow me to change the outbound segment of a reward ticket OR a paid ticket.

On the reward, there were 3 flights I could chose from - 1 showed no change fee, the other 2 showed the $150 change fee. Of course, I wanted one of the flights showing the change fee :) The ticket was issued in January. I called and the agent managed to override the system and allowed me to change the ticket without the fee.

What was odd is that the agent showed the change fee for all 3 flights while my screen was showing it only for 2 of the 3.

I was unable to change the paid ticket at all - had to call in for that one.

It is just me or is the website as good as dead right now?

I can't get any advanced search results, and now even the main page is taking about 2 minutes to load. My net connection is fine.

I'm having the same problems as well.

the FT got slow and I thought okay maybe it is my net :D

But FT is back fine and others sites as well, but CO still down now getting a connection reset error message. I suspect server issue....

looks like there could be some internet wide problem, http://www.internetpulse.net/

I am seeing a lot of RED on here.

Same problem here however the PDA site is working fine.

Premium Seat Selection/Award tix...
 

I *thought* that if I purchase an award ticket with my miles (Gold) that premium (and even exit row) seating is available (the ticket is not for me). This was the case when I booked one several weeks ago, however today I was not allowed to choose premium seats. The one from a couple of weeks ago... I am also on the flight, but different PNR (paid). Today's attempt I am not on the flight. I *thought* that the status came from the miles and I (or the traveler) should be able to pick premium seats).

Questions: 1) Which behavior is correct? 2) Is co.com now smart enough to realize that the elite member is on the same flight?

I haven't been able to select premium seats for my husband, who is on an award on my miles, and I'm on the same flight. I had to call.

Last year I gave my dad an award to HNL and his BP printed with "elite access" on it. I was told because the status of the owner of the miles goes with the ticket.

I won't know how my husband's BP prints for another month or so :)

Less than two weeks ago my son and daughter-in-law traveled on an economy redemption to GRU on my plat account. They got premium seats (can't remember whether they called or we did it on line, some weeks earlier). Elite Access printed out on one of their BPs but not the other. Same PNR -- maybe I should have booked them separately. (I was not on the flight.)

Update: seems that the bug is only when choosing seats during reservation/purchase. If you go back in afterwords - from the manage reservations page - you can select premium seats.

Hold time for award reservation inconsistent
 

On Friday I held a reservation (co.com) that was set to expire on Sunday. On Saturday, I held one that expired Sunday. Sunday->Monday. Monday->Thursday.

For all of the above I did not have sufficient miles in my account (going to xfer from Amex).

Seems that the "three day" calculation breaks when there's a non-business day involved.

And more... the confirmation email expiration and online expiration date/times don't match for the one I held today. The emails/online date/times did match for the earlier attempts.

Online: Email:
Same PNR.

And lastly, I called co.com support to make sure that it's Thursday. They showed the expiration as Thursday at 1700 CDT.

So... one hold, three expiration times.
(CO.com support made it the latest of the three).