FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Continental.com Master Thread [Report Ideas & Problems Here] (https://www.flyertalk.com/forum/continental-onepass-pre-merger/673552-continental-com-master-thread-report-ideas-problems-here.html)

fozz Oct 22, 2008 11:59 am

I've had more and more issues doing seat assignments online. I have a three segment trip coming up, EWR-SAN, LAS-IAH-EWR and I was able to do a seat assignment for the first leg. I can pick legs for the other two, but when I save it, they don't get saved and I get the message about seat assignments can't be done at this time.

bocastephen Oct 22, 2008 12:43 pm


Originally Posted by cova (Post 10492808)
This continues to be a major problem for reservations with partner airlines in the record.

Viewing a reservation with changes highlighted in red, can result in flight segments being cancelled, if you accept changes online....

This is still a major open issue. Had an award trip I logged on to cancel last night - was prompted to accept the schedule change, and voila - the second segment was gone. Good thing I was canceling it anyway, or they would have heard the screams all the way in Salt Lake.

Also having random problems with seat assignments not sticking or not being accepted after a save.

OPFlyer Oct 25, 2008 10:00 am

This needs to be updated.

Currency Converter 1.00 US Dollars = 1.00 Panamanian Balboas (Rate valid as of Sun., Jul. 9, 2000)

bruceba Oct 26, 2008 11:03 am

FPO reservations
 
CO.com wont find any seats or fares from FPO to anywhere or anywhere to FPO.
.com support has been unable to fix.

Steph3n Oct 26, 2008 12:18 pm

Website is again not showing miles properly, I am missing over 11,000 at this point that have not posted since last month. I know it will be resolved, it always is, but annoying!

radonc1 Oct 26, 2008 2:47 pm

Y upgrade problems
 
When I have purchased a full Y fare for flights with 2 segments, such as CLE-IAH-LAX, the web site asks if I want to upgrade my seats to F. I check the box and then go next to the seat selection. I always get F seats on the first segment, but only Y seat selection on the second segment. This has nothing to do with availability since I can call OP and they can assign me my seats in F for all segments. I have no idea what the problem is, but it has happened several times. Is this a web glitch?
Radonc1

OPFlyer Oct 26, 2008 3:28 pm

This happens to me all the time; I am only offered an upgrade for the first segment.

fozz Oct 26, 2008 6:56 pm

When checking-in on a Y-Up'ed ticket, it asks me if I want to upgrade to First if it's available. Why can't the system figure out that I'm already up front??

SuperG1955 Oct 26, 2008 7:35 pm


Originally Posted by radonc1 (Post 10580588)
When I have purchased a full Y fare for flights with 2 segments, such as CLE-IAH-LAX, the web site asks if I want to upgrade my seats to F. I check the box and then go next to the seat selection. I always get F seats on the first segment, but only Y seat selection on the second segment. This has nothing to do with availability since I can call OP and they can assign me my seats in F for all segments. I have no idea what the problem is, but it has happened several times. Is this a web glitch?
Radonc1

It has been a documented problem for a while. When I first encountered it I thought it might be related to a discounted full Y but it seems to happen to a full Y as well. I've sent lots of documentation to CO Insider already.

As you figured out, just call for the additional segments.

sbm12 Oct 28, 2008 12:22 pm

Problems with reward charts
 
The thread about the KQ award availability piqued my curiosity so I took a look at the charts on co.com. While the Series 10J and Series 14 rewards are listed on the main reward chart page, but they link to nothing and to a TAP reward chart. Any chance of getting those fixed at some point??

fozz Nov 4, 2008 10:57 am

I have been having an increased number of issues with picking seats.

It appears that it's always anything after the first segment. After picking seats, hitting Continue, on the summary screen it says that it couldn't pick seats. Under the seat summary, all the segments (minus the first one) are gone.

fozz Nov 6, 2008 1:02 pm

Are there any issues with email from co? I booked a ticket over an hour ago and still haven't seen a single email.

I also got upgraded on one of my flights tomorrow, but never saw an EUA email. I've seen black-holes of email from CO on and off for the last month. (And, no, they aren't in my spam folder).

farenthold Nov 7, 2008 6:37 am

Special Service Receipt Shows wrong info
 
I changed my daughter's flights (LBB-IAH-CRP) when I checked her in online and had it email me the PDF of the boarding passes and Special Service Receipt

BPs shows:

Depart: Lubbock 10:50 AM
Arrive: Houston-Bush Intl 12:35 PM
Board Time: 10:15 AM

Depart: Houston-Bush Intl 2:25 PM
Arrive: Corpus Christi 3:27 PM
Board Time: 1:50 PM

Special Service Receipt shows:

Code:

FLIGHT INFORMATION
Day, Date    Flight  Departure City/Time  Arrival City/Time      Aircraft
XXX, XXNOV08  CO5642  LUBBOCK (LBB)        HOUSTON-BUSH INTL (IAH) CRJ 200
                      10:11 AM              12:11 PM

FEE INFORMATION
Description                  Quantity Fees    Method of Payment
Flight Change Fee; Confirmed    1      $50    American Express XXXXXXXXXXXXXX
                          TOTAL FEES: $50

Not only does it only show 1 flight, the times are wrong.

I'll save the PDF in case anyone from CO wants me to email them a copy.

baglady Nov 13, 2008 6:45 pm

Had two tickets that I booked this afternoon. I still had not received the e ticket receipts 5 hours later so I called. After 26 minutes with them while they were working on it (.com support), was disconnected. Now, I'm making my second call. My frustration level is mounting.

mbreuer Nov 14, 2008 2:28 pm

OLCI 1 min early - new behavior
 
Checking in on the 12th (linked from preview site, but I don't think checkin is part of the preview site) - used to get the message that the e-ticket couldn't be found... this time, I got, a message that I was unable to checkin as the flight was scheduled to leave within an hour. My first pre-coffee panicked thought was that I booked the flight for the wrong day. The I figured it was more likely that they just had a different and still unhelpful error message. Everything worked fine when I tried again 30 seconds later.


All times are GMT -6. The time now is 5:04 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.