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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Continental.com Master Thread [Report Ideas & Problems Here] (https://www.flyertalk.com/forum/continental-onepass-pre-merger/673552-continental-com-master-thread-report-ideas-problems-here.html)

fozz Aug 11, 2008 10:57 am
The rebooking engine has hit new levels of broken. :(

I have a EWR-LAX flight, Y fare, for next week. When I try to change it, even when I select "Full Fare" it gives me a refundable H.

Then, I decided I to upgrade it and then try to change it to see what happens. Now it will only price full A irrelevant of the option I choose and there is even R availability.

Sadly, the helpdesk was useless and decided to just stop listening.

EWRFlyerAL Aug 11, 2008 11:28 am
I booked RT flights from EWR-SAT and just noticed that the Complimentary Elite Upgrade settings are missing from the reservation. I have flights booked for later in the year and the setting appears on those reservations. Should I call CO regarding this or do you think that it's okay and just not showing? I haven't encountered this before.

Thanks in advance for any advice.

OPFlyer Aug 11, 2008 11:47 am
Originally Posted by EWRFlyerAL (Post 10184296)
I booked RT flights from EWR-SAT and just noticed that the Complimentary Elite Upgrade settings are missing from the reservation. I have flights booked for later in the year and the setting appears on those reservations. Should I call CO regarding this or do you think that it's okay and just not showing? I haven't encountered this before.

Thanks in advance for any advice.
I would call co.com support just to be safe, but you should be fine.

Bonehead Aug 11, 2008 7:36 pm
When I search for a Friday-Sunday DEN-IAH RT in the fall (Oct-Nov), I see at least one inbound choice (IAH-DEN) available only in FC despite all buckets being available. Case in point: DEN-IAH CO1098 Fri 11-7 books in "W", but IAH-DEN CO35 will only book in "F" (yes, "F")

Flight: CO35
Aircraft: Boeing 737-800
Fare Class: First (F)
Meal: Dinner
No Special Meal Offered.
View Seats

Here are the KVS data for IAH-DEN CO nonstops for 11-9-2008:

[KVS Availability Tool 3.2.0/Platinum - Apollo: ITN/US-ARL]
Code:
IAH  Houston George Bush Intercnt'l TX US [KIAH]
DEN  Denver Int'l CO US [KDEN]
SUN  09 Nov 2008

Carrier  Flight From Depart    To  Arrive    A/C  St  Availability
--------- ------ ---- --------- ---- --------- ---- ---- -----------------------------------------------------------
CO        799    IAH  09:00    DEN  10:30    739  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W9 T0 X9 L0
CO        499    IAH  12:15    DEN  13:48    738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W9 T0 X9 L0
CO        1557  IAH  14:30    DEN  16:03    738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I7 S0 W0 T0 X0 L0
CO        35    IAH  18:20    DEN  20:03    738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W9 T0 X9 L0
CO        299    IAH  20:55    DEN  22:26    738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W2 T0 X0 L0
The other four flights will book into "W" or "I".

On other dates (e.g., 11-16), CO35 does not even show up despite KVS indicating availability all the way out to "X9".

fozz Aug 13, 2008 12:50 am
It would seem the gremlins are at it again. Right now, I can't seem to login to co.com or the preview site. My cookies were also wiped so it didn't remember me either.

GreigM Aug 19, 2008 4:37 pm
Originally Posted by GreigM (Post 10123037)
I seem to be unable to make reservations online - been having this problem for the last month or so - I am signed into my onepass account at the time. I get as far as the "Traveller Information" page, but any time I press the "Continue" or "Seat Selector" page I get returned immediately to "Traveller Information" with the message "We could not process your request. Please see the message below and make revisions." in red - but there is no message below and nothing I do seems to allow me to continue past this page.....can anyone help......
To come back to this - with the aid of a very helpful tech support guy from continental we got to the bottom of this. Basically if you fill in your profile with valid UK phone numbers it won't work - you need to drop the leading zero - i.e. 0141 111 1111 becomes 141 111 1111. It will accept the leading zero, but will give strange errors as above and you can't book flights.....seems like continental.com needs more validation in the phone number fields.

theblakefish Aug 22, 2008 6:35 pm
Why does my text message notices from CO.com only work when I re-check the # in my profile on co.com? Does it need love from me, or is anyone else having this problem? It continues now for the umpteenth month....

bocastephen Aug 22, 2008 8:10 pm
Not sure if this was reported upthread, but while searching upgrade award seats for China, I found this notice posted on the summary page before you go to the purchase -

Note: Should you decide not to travel, a redeposit fee will apply in order to have the miles returned to your OnePass account.
This doesn't apply to Platinum members - it's not as much an error, but the code should be cleaned up to remove the warning from Elite customers who do not pay the fees, in order to avoid customer confusion.

fozz Aug 24, 2008 10:15 pm
Truly cosmetic. But, it would appear that the CSS's need to be adjusted to look "right" on Firefox. On the preview site, the main page is off-centered and the "My Account page" has issues with wrapping text and resizing things (such as the elite status meter).

jrzyshawn Aug 30, 2008 4:38 am
After signin in on the new co.com mobile site and viewing your account and reservations, the "Full HTML Version" link brings you back to the Mobile version.

vatraveler Aug 30, 2008 8:13 am
Are they ever gonna fix this?

Error Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary.

OPFlyer Aug 30, 2008 9:39 am
Originally Posted by vatraveler (Post 10284072)
Are they ever gonna fix this?

Error Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary.
This has been a known problem for some time, not sure why CO refues to fix it.

vdostoi1 Sep 2, 2008 9:25 am
BF menu for Honolulu is gone
 
BF menu for the IAH-HNL=IAH and EWR-HNL-EWR market is gone from the web site.

OPFlyer Sep 2, 2008 8:36 pm
Originally Posted by vdostoi1 (Post 10297484)
BF menu for the IAH-HNL=IAH and EWR-HNL-EWR market is gone from the web site.
See this thread.

Pinky Sep 3, 2008 10:54 am
All my current reservations just disappeared - on both CO.com and the preview site! I keep logging out and in and they are still ALL gone. :(


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