As of like 5 minutes ago, all of my personal data has been erased from CO.com.....oh.my.goodness. I hope it's just a fluke....will log back in tomorrow and see.....

Ran into same issue this week with ewr-pos

TurboTax link in ShopOnePass does not work....after you put your OP# in and try to get to the site you get an error.

I don't see this listed in the master issues list at the beginning of this thread.

I had a ticket reissued today from NW (012 stock) that now includes a Continental flight. I have a CO confirmation number and I added the reservation to my account. When I view the reservation on Continental it shows the flights out of order. I'm flying GUM-NRT-SEA but it shows NRT-SEA first. So it had me a little nervous that the GUM-NRT flight was booked for the wrong day but it's not. Both are operated on the same day. The GUM flight departs at 700am and the NRT-SEA flight is on NW and departs at 335p.

Finally, I had to manually add my NW WP Plat # to the reservation. The receipt does not show me as Platinum and the EUA On/Off setting does not appear in the reservation. I know the EUA on/off setting is about one of the quirkiest settings of the whole reservation but now I'm wondering if CO is having issues getting elite status from NW. The flight still has 12 open seats in FC so getting an upgrade at the airport tomorrow *should* be easy. However, on my NRT-GUM flight several days ago, there were 3 people booked in FC out of 14. When I got to NRT, FC was full! No clue where 11 people came from considering there was no one on the standby list. Possibly that was government Y fares for non-elites getting upgrades? GUM is a big government employee/contractor destination.

Any thoughts on the out of order flights and whether CO is having issues getting NW status from NW?

Edit: I think the reason the NRT-SEA flight is showing up first is that it arrives at 6:55am the same I actually depart Guam (at 7:00am). Thanks International Date Line :) So what that means is CO.com is showing flights in sequence of arrival, not departure. Why would they do this?

-RM

co.com mileage balance
 

Mileage balance on my account shows one amount.

Opening View all activity shows a different balance by about 2K miles under todays date.

Normally these agree. There are no pending credits.

Looks like you fixed this - OK this evening. Thanks CO.

Upgrade standby list incorrect - F and R class swap
 

We have a separate thread on this - but I think it needs posted here.

It appears that due to last weekends fare code changes - the pda site and co.com flight status for upgrade standby list is not working. Appears that fare codes have not been updated. As paid FC (now F) shows as upgraded, but upgrade now R (formerly F) is not shown as upgrade - but as revenue FC.

Busted seat map(s)?
 

Today's (1/23/09) flight 36 MCO-EWR shows all exit rows available - and nothing else. On checkin, all the exit seats show no longer available after selecting and accepting the exit row terms & conditions. CO.com support says that nothing is wrong, all those seats are actually available. They said that in order to select one they'd have to uncheck in first - told them no as losing the existing aisle seat due to what seems a glitch would not be acceptable. Going to PM CO Insider with the PNR info.

I don't know if it was a result of the MLK messiness or something else, but I selected auto-checkin for my 1/24 return flights when I checked in on 1/17, and at T-20 (almost T-19), I only went to check myself in because pda says the EUA didn't process for my flights - and auto hasn't happened.

searching for award with stopover = open jaw error ?
 

Attempting to do a reward search with a stopover (HNL>EWR>MXP with stopover at EWR) I entered it as a multi-segment search. Is there another way? Anyway for results I get an error message that open jaws are not allowed (?) and the flight results displayed below leave off the last segments.

And (rant here), that calendar function is pretty much useless. I did some searches with it and saver passes disappeared when you clicked on the dates showing availability.

Additionally (more ranting), it would show availability for saver BF on DL, but when the full itinerary results showed it would give messages in red that all the flights selected in one direction were not available in BF. You were placed in coach but charged an additional 15K miles. Of course you could go back and just select saver coach to get back the 15K, but why is the calendar showing BF availability only to disappoint you later?

CO tech support, do you ever read these posts?

Bill Me Later problem using continental.com
 

I experienced a problem with using bill me later on continental.com which I was hoping someone could help me out with.

I booked a ticket this past Sunday for RDU/EWR/AMS/ACC/AMS/EWR/RDU on continental.com. I specified Bill Me later as the method of payment in the payment info section and the reservation was made and I was issued a confirmation number. I immediately checked my bill me later account online and the purchase attributed to Continental Airlines along with the right amount showed up, just as I expected. I then got an email from Continental saying that my reservation was on hold for 24 hours and that I would get an email when it had been ticketed. After 24 hrs I had still not gotten an email from them so I called them up and I was told that there was no "bill me later information attached to my reservation" and that as far as they knew they had no payment information on file for my booking. They told me to fill in the bill me later info again but I didn't do that as I didn't want to risk being charged twice for the same ticket.

Has anyone had this problem using Bill Me Later on Continental? I'm wondering if the issue here is that the final destination on my itinerary is ACC (seems like a lot of airline websites don't issue tickets for travel to ACC and LOS because of fraud). At this point my booking is still active but it has not been ticketed yet.

I'm still seeing this issue and the difference in the 2 balances is about 30k.

PNRs placed on Pay By Cash hold are being canceled at the 24 hour mark rather that the 15:59 central time the next as indicated on the email notification.

PDA site and co.com status page are not showing list of those "upgraded" into first class. Appears upgrade standby list not showing either.

Trouble even getting on co.com this a.m. Then MR Bagalady's res for tomorrow (which does clearly show tomorrow's date) said unable to check in less than an hour before flight. Finally able to check in; then bp still hasn't faxed. Trying again but their site seems a bit messed up this a.m.

Copanion Upgrade comes into My Reservations
 

I companion upgraded a friend yesterday and now there reservation and all information is in my account today. This seems odd to give this information to someone else. If you need any specifics just PM me.