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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Continental.com Master Thread [Report Ideas & Problems Here] (https://www.flyertalk.com/forum/continental-onepass-pre-merger/673552-continental-com-master-thread-report-ideas-problems-here.html)

kenziid3 May 31, 2009 9:29 pm

Online web-site crashes when pulling up HKG-IAH Schedule
 
this has been down for 3 days now

Steph3n Jun 1, 2009 6:39 am

Has UA taken over the CO IT staff?

No segments, no miles, no EQM, no DEQM for the two segments that did post, have been posted in 1 week now, and there is plenty that should have posted.

Hartmann Jun 1, 2009 7:36 am


Originally Posted by texas gold (Post 11832094)
co.com seems to be bugging out in the last 24 hours. I have tried to price flights and after I enter the data my Mac tells me the page I'm going to is not secure, I chose to go to the page despite the warning and then nothing happens.

A minute or so later co.com says that the "file (is) not found"

This has been going on all morning as well as last night.

Any hints?

It's always a pain when you want to give someone your money and they won't let you.

I am still unable to book a ticket today... Really annoying.

cranrob Jun 1, 2009 10:40 am

I booked a trip successfully online, then got this message via email:

We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance.


Online booking says "eTicketed and confirmed". Strange.

milesmilesmiles Jun 1, 2009 11:47 am

I can't even log into my account :eek:

Called OPSC and they said "website has been down for ten minutes or so. Please try again later".

castlecraver Jun 1, 2009 12:32 pm


Originally Posted by milesmilesmiles (Post 11838353)
I can't even log into my account :eek:

Same here. Was getting blank account info (all fields blank, no miles, no res's) for a few attempts, now "please contact OnePass service for assistance with your acccount" failed login.

Reg'd here just to report. I guess it's a website issue and I shouldn't be concerned?

Hartmann Jun 1, 2009 12:47 pm


Originally Posted by castlecraver (Post 11838584)
Same here. Was getting blank account info (all fields blank, no miles, no res's) for a few attempts, now "please contact OnePass service for assistance with your acccount" failed login.

Reg'd here just to report. I guess it's a website issue and I shouldn't be concerned?

Yes, continental.com has broken down over the last few hours. At first, only reservations was broken, but it looks like accounts are broken too.

DuhWane Jun 2, 2009 2:26 pm

Yea, I'm getting proxy server time out errors. Was able to continue to try again for about the last 20 mins and get my "Y-up" upgrade, that I've been unable to process online since yesterday. It's technology - IT happens.

Vermando Jun 3, 2009 9:15 am

I'm getting really tired of this
 
1) When I click on "View All Activity" in the "My Account" page, it brings me to a sign-in page which continually loops - I have my onepass number in there, I enter my PIN, and it brings me back to that same page, twice too quickly for it to have actually processed anything, and the third time after a small wait in which it decided that it should send me back again.

Why the title here? Because I reported this same bug about a month ago, and it is now back. ...? This is a really obvious and annoying bug.

2) I want to check my account activity because there was an error in the crediting of my elite qualification miles, specifically it did not give me 150% for my B fare. I'll call today but am not optimistic given that it took my final ticket changes almost a month to clear ticketing, only finally coming in two days before my flight with no fare class indicated - it's obvious the back office malfunctioned on my ticket and in my experience the phone agents are loathe to acknowledge that the IT is anything but infallible. Grrrrrrrr. This is so annoying!

quantumslip Jun 3, 2009 9:13 pm

my reservations keep on appearing and disappearing right now. and when i booked a ticket yesterday I ended up with 3 tickets for myself! (was able to cancel the other two)

EWRFlyerAL Jun 3, 2009 9:18 pm

My upcoming reservations are all missing currently, too.

OPFlyer Jun 6, 2009 3:10 pm

Under the PC detailed location page, the DFW PC is listed as closing at 4:00pm on Saturdays. However, it closes at 3:00pm (or at least that is what the sign said today).

Mary2e Jun 11, 2009 7:53 am

Is it hosed again? I purchased tickets around 7pm last evening and I'm still waiting for them to be issued. The miles I used area also still in my account.

When I look at the online confirmation it says they've been processed and a confirmation will be sent as soon as it processes in the system.

It's been over 14 hours...

jrzyshawn Jun 13, 2009 5:25 pm

Export to Outlook
 
@:-) I would like to suggest a newer format for reservations to export to Outlook to include passenger name(s) along with the ticket number. @:-)



Itinerary Details:

CONTINENTAL CONFIRMATION: ABC123
TICKET: 00512345678910
Passenger(s): MR. SUPER ELITE


Sun, Jul. 26, 2009
Continental Flight: 800
Economy Class
Departs: JUL 26, 2009 Fort Lauderdale (FLL) 7:00 AM
Arrives: JUL 26, 2009 Newark (EWR) 9:47 AM
------------------------------------------------------------------------------
Thu, Jul 30, 2009
Continental Flight: 201
Economy Class
Departs: JUL 30, 2009 Newark (EWR) 11:30 AM
Arrives: JUL 30, 2009 Fort Lauderdale (FLL) 2:27 PM


All times are local.
Check in within 24 hours of departure at http://checkin.continental.com/trave...in/start.aspx?


fozz Jun 15, 2009 8:14 am

I had a refundable ticket that I missed and was listed as 'Inactive'. I purchased a non-refundable ticket against it which was less than the original ticket. During the co.com rebooking, it told me it was going to issue me a TC (which is what I wanted).

I just got off the phone with the ESD to find out that even though the website said it was going to issue a TC, it got refunded to the cc.


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