Last edit by: wyogold
Related discussions in other Flyertalk forums:
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA accounts restricted (Nov/Dec 2019)
#1531
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,791
https://www.nasdaq.com/market-activi...s/aal/earnings
https://americanairlines.gcs-web.com/investor-relations
That is part of the center of the whole discussion on the situation.
#1532
Join Date: Aug 2012
Posts: 779
Jan 23. Conference Call 8:30 AM EST.
https://www.nasdaq.com/market-activi...s/aal/earnings
https://americanairlines.gcs-web.com/investor-relations
Did you not read the upthread posts of this, and several related threads on FT?
That is part of the center of the whole discussion on the situation.
https://www.nasdaq.com/market-activi...s/aal/earnings
https://americanairlines.gcs-web.com/investor-relations
Did you not read the upthread posts of this, and several related threads on FT?
That is part of the center of the whole discussion on the situation.
#1533
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,791
The same information has been reported so many times that should be any ambiguous / not knowing what is going on, as to how the process has been handled.
#1534
Join Date: Jan 2013
Posts: 1,438
Any DPs Admirals Club Membership being terminated in conjunction with the lockdown?
Or is it just the AAdvantage account itself terminated?
Or is it just the AAdvantage account itself terminated?
#1536
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,791
Go to the Passenger Details - you can edit your FF number from there. Once you change the FF number to BA, you will NO LONGER see the booking in your AA account because now it no longer has the AA number attached to it. You can, still be able to pull up the reservation using the PNR (record locator) on AA website.
How much you can earn in BA program, depends on the flight's fare class and BA's earning scheme on partner flight. Fare class can be found from AA side though not easy. BA's earning scheme on partner flight obviously has to be found from BA site.
#1537
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Now, this was something completely different than churning with mailers, but there is now a datapoint of AA offering to reinstate a froezn account upon payment of money. Big big money, but an offer to reinstate nevertheless:
Account Frozen/Audit - No Way to Respond? (starting at post 212)
Account Frozen/Audit - No Way to Respond? (starting at post 212)
#1538
Join Date: Aug 2012
Posts: 779
Where did I say that I don't know what is going on or how AA handles this mess? A few DPs I see here are a long the line: I poked the bear... and my account is terminated.
#1539
Join Date: Aug 2009
Posts: 321
Not sure what you've read or not, but to answer your question, there doesn't seem to be a clear pattern for how AA is targeting accounts. The accounts they deem to be in violation are locked, and at some point those members receive an email from CorpSec that their AAdvantage account has been terminated for "fraud". (AA's version of it) There is no prior communication, although some members have called in and when speaking with a representative have been told their account is under review and they will get an email. I don't think there has been any timeframe determined between these two events at this point, either.
#1540
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Now, this was something completely different than churning with mailers, but there is now a datapoint of AA offering to reinstate a froezn account upon payment of money. Big big money, but an offer to reinstate nevertheless:
Account Frozen/Audit - No Way to Respond? (starting at post 212)
Account Frozen/Audit - No Way to Respond? (starting at post 212)
This one is a different matter and AA may or may not handle it the same way. But, I would not read anything into other fact patterns.
#1541
Join Date: Jan 2013
Posts: 1,438
I don't see that as relevant. AA handled it no differently than it has handled most direct ticket fraud freezes in the past. Some people are terminated permanently and others are made an offer to pay a cash and/or miles penalty in return for reinstatement. In this case, the OP was offered a settlement at 40% of the tickets' value.
This one is a different matter and AA may or may not handle it the same way. But, I would not read anything into other fact patterns.
This one is a different matter and AA may or may not handle it the same way. But, I would not read anything into other fact patterns.
#1542
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
I don't see that as relevant. AA handled it no differently than it has handled most direct ticket fraud freezes in the past. Some people are terminated permanently and others are made an offer to pay a cash and/or miles penalty in return for reinstatement. In this case, the OP was offered a settlement at 40% of the tickets' value.
This one is a different matter and AA may or may not handle it the same way. But, I would not read anything into other fact patterns.
This one is a different matter and AA may or may not handle it the same way. But, I would not read anything into other fact patterns.
I could envision, for example, the greater chance that offers might be made to higher-Helix people, while little chance that offers would be made to people who never fly AA paid (only fly it on awards booked with miles earned through partners).
All I'm trying to say is that it increases the unknowns in the future of this mailers issue. (I was replying to someone who seemed to be saying that everyone who is currently locked will eventually be shut down, and I was just trying to point out that it could be much more nuanced than that.)
Last edited by sdsearch; Jan 11, 2020 at 3:50 pm
#1543
Join Date: Aug 2012
Posts: 779
Not sure what you've read or not, but to answer your question, there doesn't seem to be a clear pattern for how AA is targeting accounts. The accounts they deem to be in violation are locked, and at some point those members receive an email from CorpSec that their AAdvantage account has been terminated for "fraud". (AA's version of it) There is no prior communication, although some members have called in and when speaking with a representative have been told their account is under review and they will get an email. I don't think there has been any timeframe determined between these two events at this point, either.
#1544
Join Date: Apr 2011
Posts: 2,055
Now, this was something completely different than churning with mailers, but there is now a datapoint of AA offering to reinstate a froezn account upon payment of money. Big big money, but an offer to reinstate nevertheless:
Account Frozen/Audit - No Way to Respond? (starting at post 212)
Account Frozen/Audit - No Way to Respond? (starting at post 212)
This is part of my entire issue with AA's actions. They communicate before and after and give people who flat out violated their black-and-white rules a chance to make a deal but complete radio silence and no consideration to people who violated nothing but their ridiculous interpretation of their rules that no sane person would ever accept.
#1545
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
My point was simply that generality. We don't know if AA will handle all cases in this mailers issue the same way. Just because we don't have any reports of any offers being made (a) doesn't prove that no offers were made, they may just not have been mentioned, and in any case (b) doesn't prove that no offers will be made. But, of course, neither does it prove that offers won't be made.
I could envision, for example, the greater chance that offers might be made to higher-Helix people, while little chance that offers would be made to people who never fly AA paid (only fly it on awards booked with miles earned through partners).
All I'm trying to say is that it increases the unknowns in the future of this mailers issue. (I was replying to someone who seemed to be saying that everyone who is currently locked will eventually be shut down, and I was just trying to point out that it could be much more nuanced than that.)
I could envision, for example, the greater chance that offers might be made to higher-Helix people, while little chance that offers would be made to people who never fly AA paid (only fly it on awards booked with miles earned through partners).
All I'm trying to say is that it increases the unknowns in the future of this mailers issue. (I was replying to someone who seemed to be saying that everyone who is currently locked will eventually be shut down, and I was just trying to point out that it could be much more nuanced than that.)
That does not bode well.