Dec 18, 2019, 12:31 pm
Last edit by: wyogold
Related discussions in other Flyertalk forums:
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA accounts restricted (Nov/Dec 2019)
Feb 7, 2020, 12:51 pm
#2281
Join Date: Dec 2013
Posts: 506
Sounds like those emails were signed through misrepresentation!
Feb 7, 2020, 1:15 pm
#2282
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Arguably not. The DOT requires the airline to reply to the consumer...
https://cms8.dot.gov/airconsumer/fil...umer-complaint
In any event, this is not a game of gotcha. Please explain how you are materially disadvantaged if you do not know the legal name of the clerical person who responded to the DOT inquiry.
A Transportation Industry Analyst will forward your complaint to the airline and the airline will be required to provide you with a response. The analyst will ask the airline to provide a copy of the response to DOT only if it falls under one of the areas DOT enforces. The DOT analyst will then review the case to determine whether a violation occurred. If your complaint does not appear to fall under any of the laws that we enforce, it will still be logged in our database
In any event, this is not a game of gotcha. Please explain how you are materially disadvantaged if you do not know the legal name of the clerical person who responded to the DOT inquiry.
Feb 7, 2020, 1:31 pm
#2283
Join Date: Dec 2017
Posts: 746
No longer relevant.
Last edited by OssianBlue; Jul 6, 2020 at 7:11 pm
Feb 7, 2020, 1:38 pm
#2284
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Feb 7, 2020, 1:44 pm
#2285
Join Date: Dec 2017
Posts: 746
No longer relevant.
Last edited by OssianBlue; Jul 6, 2020 at 7:11 pm
Feb 7, 2020, 1:47 pm
#2286
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I still don’t see how the name part helps your cause. You already admitted to trying to find the person named in the DOT letter, which is exactly why the name isn’t real.
Feb 7, 2020, 1:52 pm
#2287
Join Date: Dec 2017
Posts: 746
No longer relevant.
Last edited by OssianBlue; Jul 6, 2020 at 7:11 pm
Feb 7, 2020, 2:02 pm
#2288
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Feb 7, 2020, 2:02 pm
#2289
Join Date: Dec 2003
Location: NYC
Posts: 6,433
Filing a document with a government agency signed by a fake name would certainly appear to be a problem. However, if this is AA's long-standing practice, the DOT most likely doesn't care. A judge might care more, for example, if you list a number of AA misrepresentations, add the name to the list, but first make sure it really is a fake name. A possibly useful litigation phase is "upon information and belief ..."
This is probably more of something that might make them look bad than anything of real consequence.
This is probably more of something that might make them look bad than anything of real consequence.
Feb 7, 2020, 2:06 pm
#2290
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Filing a document with a government agency signed by a fake name would certainly appear to be a problem. However, if this is AA's long-standing practice, the DOT most likely doesn't care. A judge might care more, for example, if you list a number of AA misrepresentations, add the name to the list, but first make sure it really is a fake name. A possibly useful litigation phase is "upon information and belief ..."
Feb 7, 2020, 2:14 pm
#2291
Join Date: Dec 2003
Location: NYC
Posts: 6,433
Providing inaccurate information on a form filed with a US government agency is how I'd characterize it. If AA doesn't want to include someone's name, just sign the filing AA or AA Corporate Security or whatever else they want. That would protect privacy without using a fake name.
Feb 7, 2020, 2:33 pm
#2292
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Providing inaccurate information on a form filed with a US government agency is how I'd characterize it. If AA doesn't want to include someone's name, just sign the filing AA or AA Corporate Security or whatever else they want. That would protect privacy without using a fake name.
Feb 7, 2020, 2:40 pm
#2293
Join Date: Dec 2017
Posts: 746
No longer relevant.
Last edited by OssianBlue; Jul 6, 2020 at 7:10 pm
Feb 7, 2020, 2:56 pm
#2294
Join Date: Sep 2009
Location: Global
Posts: 5,998
For the safety of our employees...
To protect our employees from online bullying/harassment...
We use aliases when responding to consumers.
I think a judge would find that pretty reasonable, Mr./Mrs. OssianBlue... or wait... is that an alias to protect you from online bullying/harassment/for your safety/out of an abundance of caution?
