Dec 18, 2019, 12:31 pm
Last edit by: wyogold
Related discussions in other Flyertalk forums:
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA accounts restricted (Nov/Dec 2019)
Jan 11, 2020, 4:50 pm
#1546
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I have not really been following the Account Closure thread but I was under the impression that this sort of thing has happened to a few people.
This is part of my entire issue with AA's actions. They communicate before and after and give people who flat out violated their black-and-white rules a chance to make a deal but complete radio silence and no consideration to people who violated nothing but their ridiculous interpretation of their rules that no sane person would ever accept.
This is part of my entire issue with AA's actions. They communicate before and after and give people who flat out violated their black-and-white rules a chance to make a deal but complete radio silence and no consideration to people who violated nothing but their ridiculous interpretation of their rules that no sane person would ever accept.
Jan 11, 2020, 6:55 pm
#1547
Join Date: Nov 2012
Location: SMF
Posts: 45
The reality is, NOBODY can tell you what is going to happen until it happens. But that does not mean you cannot use some logic to sort things out as best as you could.
You cannot let this thing consume your sanity. Use your head to evaluate the situation and take actions accordingly.
You cannot let this thing consume your sanity. Use your head to evaluate the situation and take actions accordingly.
Jan 11, 2020, 7:53 pm
#1548
Join Date: Aug 2009
Posts: 321
May be I was not clear in my OP. When I said "contact with AA prior to termination", I didn't mean that AA security had contacted them before closing the account. What I meant is the members contacted AA for something unrelated such as changing an award booking or asking "why I can't use my points", etc. and that lead to the termination.
Jan 12, 2020, 6:54 am
#1550
Join Date: Oct 2003
Posts: 1,203
Question for those having access to Reddit thread:
Putting aside "abusers", and just taking case of people who do not seem to have violated ANY T&C
- who never bartered or did anything funky with awards (had may be one redemption per year)
- did not open any "pet" or multiple accounts
- did limited churn (like 2 per year for 3 years - so 6 total cards) but always using offers addressed to them
Have been restricted and then terminated (substantial miles through partner travel (not AA) and bankdirect, shopping, etc.
Any successful stories of reinstatement? (wikipost says no but those with access to Reddit might have advice/suggestions)
(certain that there was no T&C violations)
(PM if posting here is a no-no)
Putting aside "abusers", and just taking case of people who do not seem to have violated ANY T&C
- who never bartered or did anything funky with awards (had may be one redemption per year)
- did not open any "pet" or multiple accounts
- did limited churn (like 2 per year for 3 years - so 6 total cards) but always using offers addressed to them
Have been restricted and then terminated (substantial miles through partner travel (not AA) and bankdirect, shopping, etc.
Any successful stories of reinstatement? (wikipost says no but those with access to Reddit might have advice/suggestions)
(certain that there was no T&C violations)
(PM if posting here is a no-no)
Jan 12, 2020, 8:26 am
#1552
Join Date: Sep 2009
Location: Global
Posts: 5,998
Question for those having access to Reddit thread:
Putting aside "abusers", and just taking case of people who do not seem to have violated ANY T&C
- who never bartered or did anything funky with awards (had may be one redemption per year)
- did not open any "pet" or multiple accounts
- did limited churn (like 2 per year for 3 years - so 6 total cards) but always using offers addressed to them
...
Putting aside "abusers", and just taking case of people who do not seem to have violated ANY T&C
- who never bartered or did anything funky with awards (had may be one redemption per year)
- did not open any "pet" or multiple accounts
- did limited churn (like 2 per year for 3 years - so 6 total cards) but always using offers addressed to them
...
Besides maybe a one-off here or there, I don't think there are any substantial suspensions/closings of accounts as you describe above. In those cases, if they exist, you can search the original thread and see some are successfully reinstated.
Jan 12, 2020, 9:57 am
#1553
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
Do we know what the bad behavior is yet?
I do not understand the "mailer" thing. What are people talking about when they say, "mailers"?
I do not understand the "mailer" thing. What are people talking about when they say, "mailers"?
Jan 12, 2020, 10:46 am
#1554
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
You may wish to review this thread:
Citi AA cards: TARGETED offers (includes Mailers, eMailers and Matching)
Mailers and eMailers are targeted offers to apply for a Citi AAdvantage credit card with different terms than public offers.
Citi AA cards: TARGETED offers (includes Mailers, eMailers and Matching)
Mailers and eMailers are targeted offers to apply for a Citi AAdvantage credit card with different terms than public offers.
Jan 12, 2020, 1:57 pm
#1555
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Question for those having access to Reddit thread:
Putting aside "abusers", and just taking case of people who do not seem to have violated ANY T&C
- who never bartered or did anything funky with awards (had may be one redemption per year)
- did not open any "pet" or multiple accounts
- did limited churn (like 2 per year for 3 years - so 6 total cards) but always using offers addressed to them
Have been restricted and then terminated (substantial miles through partner travel (not AA) and bankdirect, shopping, etc.
Any successful stories of reinstatement? (wikipost says no but those with access to Reddit might have advice/suggestions)
(certain that there was no T&C violations)
(PM if posting here is a no-no)
Putting aside "abusers", and just taking case of people who do not seem to have violated ANY T&C
- who never bartered or did anything funky with awards (had may be one redemption per year)
- did not open any "pet" or multiple accounts
- did limited churn (like 2 per year for 3 years - so 6 total cards) but always using offers addressed to them
Have been restricted and then terminated (substantial miles through partner travel (not AA) and bankdirect, shopping, etc.
Any successful stories of reinstatement? (wikipost says no but those with access to Reddit might have advice/suggestions)
(certain that there was no T&C violations)
(PM if posting here is a no-no)
Citi has introduced restriction of Open or Close card in past 24 months disqualified sign up bonus since 2 or 3 years ago and ONLY very recently changed it to start the clock from Receiving signed up bonus.
Therefore only public offers could allow an applicant to have 4 sign up bonuses in the time frame you allude to, 1 personal 1 business from each issuer, may be another business on a different business the applicant also operates, from Citi or even Barclays.
The other 2 conditions are IRRELEVANT because it is quite clear by now that the crux of the matter is, targeted offers are being used by non-targeted applicants despite such behavior has been allowed / condoned / even encouraged, by Citi and being left alone by AA, until AA decided to take action.
It is rumored that Citi was actually behind that - as a highly regulated entity who might not be able to get away with such operation given its history of handling of approving targeted offers. So the dirty work is left to the entity that does not have any regulation overseeing the loyalty program to carry out.
They are called members in good standing.
Besides maybe a one-off here or there, I don't think there are any substantial suspensions/closings of accounts as you describe above. In those cases, if they exist, you can search the original thread and see some are successfully reinstated.
Besides maybe a one-off here or there, I don't think there are any substantial suspensions/closings of accounts as you describe above. In those cases, if they exist, you can search the original thread and see some are successfully reinstated.
Last edited by Happy; Jan 12, 2020 at 2:03 pm
Jan 12, 2020, 2:26 pm
#1556
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
So Citi has started limiting SUBs on AA?
Jan 12, 2020, 5:39 pm
#1557
Join Date: Oct 2003
Posts: 1,203
4 personal + 2 business.
1st and 2nd personal and 1st business were from the web links (all 2016 time frame)
2nd business was from an envelope invite (2019)
3rd personal WAS from a post card type target offer with some code (2017)
4th personal WAS from an expired post card type target offer with some code (also 2017)
(in all cases, person applying matched name on the offere - was even prepopulated in the web form)
None in 2018.
Miles from all 6 cards including regular purchases (no MS) less than 300k
Total miles on the terminated account over 1.5M (from USair, recent partner travels, Bankdirect, Online purchases)
if this case is considered "not abuse" but victim of algorithm, what is the best recourse ?
whom to wtite politely to take a second look at the account?
Jan 12, 2020, 6:06 pm
#1558
Join Date: Feb 2014
Posts: 113
Are the mods over on Reddit sub scared there is a mole or something? That guy DuffCalifornia seems to be missing the point that people with info would like to contribute.
Last edited by mia; Jan 12, 2020 at 7:17 pm Reason: Remove personal characterization.
Jan 12, 2020, 6:26 pm
#1559
Join Date: Feb 2009
Posts: 6,605
Reditt has no problem reading FT
Last edited by mia; Jan 12, 2020 at 7:18 pm Reason: Clean quote and remove personal characterization.
Jan 12, 2020, 7:09 pm
#1560
Join Date: Feb 2012
Posts: 4,477
Could you elaborate how your account was terminated -- verbally or in writing, was the term "abuse" ever mentioned during that process, etc?