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Citi Prestige benefit and reward changes effective July 23, 2017

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Old Jul 25, 2016, 12:23 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: oopl
7/16: New changes that will take effect on 7/23.
  • 4th night free bookable online at thankyou.com (benefit applied as discount at checkout)
  • Cash out TY at 1 cpp
  • metal card
  • 75,000 TY for $7,500 spend signup bonus

1. The following benefits will be changed effective July 23, 2017:

- Loss of AA Admirals Club Access (Effectively immediately if the account is opened on or after 09/01/2016. See Post 296.

- $0.0125 per each TY points for airfare redemptions at thankyou.com.

- Loss of Complimentary International & Domestic Golf

- 4th Night benefit will be based on the average nightly rate of your complete stay for reservations made on or after July 23, 2017. Taxes will no longer be included within the statement credit.

2. $100 Annual Fee Reduction will be extended to Citi Priority if you are currently a Citigold client and you are impacted by the increase in minimum balance and downgrade.
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Citi Prestige benefit and reward changes effective July 23, 2017

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Old Jun 16, 2017, 10:24 pm
  #496  
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Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Originally Posted by dinkoh
What card are you going to replace it with?
I already have the big 3; Prestige/CSR/Platinum, so it's more a question of what gets sh-- canned at annual fee time. The Prestige definitely is, the CSR is a possible, as is the Plat depending on retention offers.
krazykanuck is offline  
Old Jun 17, 2017, 8:14 am
  #497  
 
Join Date: Jun 2015
Programs: AA LP pleb, QR Plat., Bonvoy Ti, IHG Diamond Amb, Foolish Hoarder of Miles, Fid. Def.
Posts: 125
Originally Posted by mikesyr18
The Prestige covers lost purchased items? I don't quite understand what you're talking about. Are you saying if you bought something and it got lost through the mail it'd be covered? Or lost baggage from an airline's error? The Premier covers lost baggage.
It covers lost items, period, within 120 days of purchase, much as other high-end cards cover theft and damage (CP covers these as well, of course). I lost my $500 prescription sunglasses at an airport checkpoint, and when lost-and-found came up empty, Citi comped me back the full amount after a phone call and a receipt. Took about two weeks. With that, the travel credit, and two 4th-night-free redemptions, the card's already paid for itself about three times over so far this year.
NavSTL is offline  
Old Jun 17, 2017, 6:59 pm
  #498  
 
Join Date: Feb 2015
Location: IAD, sometimes DCA
Posts: 107
Originally Posted by Troopers
Mine is 9.49%
Mine is 0%





at least until I leave the military
SpootyPuff is offline  
Old Jun 20, 2017, 1:26 pm
  #499  
 
Join Date: May 2010
Location: AZ
Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry
Posts: 246
Originally Posted by gblakeb
I cancelled mine this weekend and was given 3 months of the prorated fee back. Mine renews in mid June
I just called to cancel and the CSR said there was no prorated refund of the annual fee. Has anyone else had this experience?
scottinaz is offline  
Old Jun 22, 2017, 10:57 pm
  #500  
 
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
Thoughts on a 3rd renewal of the Prestige?

I was going to cancel the card early in my 2nd year but didn't get around to getting the travel credit. Finally wrapped that up, and also a loose end with the Concierge on a 4th night free that they credited me with the (much cheaper Sunday night) 5th night instead of the 4th.

Anyway, only have 5 months left on the card before the next AF. With the 24-month bonus restriction it seems like I'm probably close enough to hold on and get to 24 months so I can get another TYP card.

If I do that, can I get a second Prestige, with whatever bonus it has, or are you only allowed one? Would the second card have another $100 TSA fee, etc? Did I hear Prestige is going to Card-Year $250 travel credit - what's the play on that going forward?

The way I do the math:
Prestige 1:
6 more months = ~$250 which would be the travel credit I'd get once my Nov AF kicks in. Cancel immediately after travel credit and getting 2nd card.
Prestige 2:
50k point bonus + $500 travel credits over the first year.
ryandelmundo is offline  
Old Jun 24, 2017, 1:49 am
  #501  
 
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Originally Posted by scottinaz
I just called to cancel and the CSR said there was no prorated refund of the annual fee. Has anyone else had this experience?
When I spoke to the Citi agent, who seemed knowledgeable he said that it
- would be prorated IF you didn't use the card at all during the membership year.
- but if you used the card at all during the membership year, no prorate would occur if you later cancelled the card.

I think that is pretty fair, if true.
mrkymark is offline  
Old Jun 24, 2017, 8:31 pm
  #502  
 
Join Date: Oct 2008
Location: New York, NY
Programs: Hilton, Hyatt, Marriott
Posts: 241
Rumor of improvements coming July 17

There's a thread on Reddit from someone who interacted with a CSR who said there were improvements coming on July 17 to counter Platinum and Sapphire Reserve. It would certainly be welcome but I'm skeptical.

https://www.reddit.com/r/churning/co...OD&sh=081765c0

Last edited by mia; Jun 24, 2017 at 8:48 pm Reason: Repair link
islandguy84 is offline  
Old Jun 25, 2017, 12:31 am
  #503  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Posts: 6,193
Originally Posted by islandguy84
There's a thread on Reddit from someone who interacted with a CSR who said there were improvements coming on July 17 to counter Platinum and Sapphire Reserve. It would certainly be welcome but I'm skeptical.

https://www.reddit.com/r/churning/co...OD&sh=081765c0
I saw that thread earlier today too. Interesting concept - improve the card on 17 July, then do the opposite on 23 July.
Diplomatico is offline  
Old Jun 25, 2017, 12:45 am
  #504  
 
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Originally Posted by Diplomatico
I saw that thread earlier today too. Interesting concept - improve the card on 17 July, then do the opposite on 23 July.
Agreed. For some reason I just don't see Citi doing anything to increase their costs or improve customer satisfaction to make up for the loss of other benefits on the 23.

In fact I'm confident that Citi will do their usual thing and not make their customers feel appreciated at all. Metal card? Yeah right. They can't even get customer service reps that are helpful or know the most basic concepts of credit cards or even their own products. Unless a cardholder uses hotels frequently, I see many of them jumping over to Chase.
mikesyr18 is offline  
Old Jun 25, 2017, 5:41 am
  #505  
 
Join Date: Apr 2010
Posts: 309
Originally Posted by scottinaz
I just called to cancel and the CSR said there was no prorated refund of the annual fee. Has anyone else had this experience?
i got a prorated refund from Citi this week on the Hilton Reserve Visa
GarlicFlyer is offline  
Old Jun 25, 2017, 5:47 am
  #506  
 
Join Date: Apr 2010
Posts: 309
Originally Posted by mikesyr18
Agreed. For some reason I just don't see Citi doing anything to increase their costs or improve customer satisfaction to make up for the loss of other benefits on the 23.

In fact I'm confident that Citi will do their usual thing and not make their customers feel appreciated at all. Metal card? Yeah right. They can't even get customer service reps that are helpful or know the most basic concepts of credit cards or even their own products. Unless a cardholder uses hotels frequently, I see many of them jumping over to Chase.
With the fourth night free, this is the best travel card out there. I ignore the travel blogger shills with their propaganda 'aspire' awards.
GarlicFlyer is offline  
Old Jun 25, 2017, 9:52 am
  #507  
 
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Originally Posted by GarlicFlyer
With the fourth night free, this is the best travel card out there. I ignore the travel blogger shills with their propaganda 'aspire' awards.
Agreed
zzrayzz is offline  
Old Jun 25, 2017, 11:03 am
  #508  
 
Join Date: Apr 2012
Posts: 432
I think it's possible but nothing overly dramatic. Expanded $250 travel credit, ShopRunner, 3x expanded travel category and maybe a new metal design featuring new Mastercard logo. That's all I expect.

Last edited by Nick92; Jul 6, 2017 at 11:03 am
Nick92 is offline  
Old Jun 25, 2017, 12:25 pm
  #509  
 
Join Date: Oct 2015
Posts: 207
If they were to add features, I would hope for the following:

- Enable chip and pin.
- Expand TY bonus category to include payments via digital wallets (e.g. Apple Pay, Android Pay, etc.).
- Add Mastercard World Elite amenities when booking hotels/resorts through Citi Concierge.
nesnith is offline  
Old Jun 25, 2017, 5:09 pm
  #510  
 
Join Date: Nov 2014
Location: USA
Posts: 1,084
Originally Posted by Nick92
I think it's possible but nothing overly dramatic. Expanded $250 travel credit, 3x expanded travel category and maybe a new metal design featuring new Mastercard logo. That's all I expect.

Plus 3x for dining

I'd take primary doemstic car insurance so that we can drop Chase if necessary
slivrflyr is offline  


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