Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jan 26, 2016, 4:43 pm
#826
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I just completed 4 nights at HR Maui yesterday. The total bill was a little less than the amount quoted by CWT-- $1256 ($314/nt) vs $329/nt. A big reason for the lower total is the $10 discount on the resort fee for Diamond members. Will the fact that the total charged to my Prestige card is lower than CWT's estimate affect my rebate?
Jan 26, 2016, 5:51 pm
#827
Join Date: Sep 2012
Posts: 4,431
Jan 27, 2016, 5:12 am
#828
Join Date: Jul 2006
Posts: 160
Without reading through 56 pages of discussion, hoping someone can give me a quick answer.
If a hotel is running a special, or if I am interested in booking a package that a hotel is offering, can I still use the 4th night free benefit with Prestige? Essentially what I am asking is can the agent book any rate/package that I am seeing on the hotel's website?
If a hotel is running a special, or if I am interested in booking a package that a hotel is offering, can I still use the 4th night free benefit with Prestige? Essentially what I am asking is can the agent book any rate/package that I am seeing on the hotel's website?
Jan 27, 2016, 8:01 am
#829
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
Has anyone else noticed that since the switchover to Aspire that the 4th night credits are posting much faster? When I started using the benefit late last year I was averaging close to 8 weeks for the credit to show up. Now I'm seeing the credit posting in just over 3 weeks which is awesome!
My last two stays have both been about 10 days from the hotel charge posting to my prestige.
1/8 Charge saw the credit post 1/19
1/15 Charge saw the credit post 1/23
I really dislike the new Aspire staff for the booking stage who have insanely long wait times, can never remember to add my reward number to the reservation, and mix confirmation numbers on multiple reservations (when they remember to send the confirmation email in the first place)! BUT - if I now get a consistent 8 - 10 day turnaround on my credit then that covers up a lot of sins
Jan 27, 2016, 8:43 am
#830
Join Date: Sep 2012
Posts: 4,431
So the credit now lists mid-statement?
I made a booking early January with CWT but completed the stay 1/25. Should I expect the credit in the current timeframe or in 1-2 statements like with CWT?
I made a booking early January with CWT but completed the stay 1/25. Should I expect the credit in the current timeframe or in 1-2 statements like with CWT?
Jan 27, 2016, 10:43 am
#831
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
I really dislike the new Aspire staff for the booking stage who have insanely long wait times, can never remember to add my reward number to the reservation, and mix confirmation numbers on multiple reservations (when they remember to send the confirmation email in the first place)!
If Citi is serious about this benefit, they need to make it easier to use - and adding agents would be a start.
Jan 27, 2016, 9:17 pm
#832
Join Date: Jun 2007
Location: LAX
Programs: Thai silver(expired), Eva Gold(expired), SPG Gold (expired), MR gold, AA Exp 1MM, UA platinum.
Posts: 404
Without reading through 56 pages of discussion, hoping someone can give me a quick answer.
If a hotel is running a special, or if I am interested in booking a package that a hotel is offering, can I still use the 4th night free benefit with Prestige? Essentially what I am asking is can the agent book any rate/package that I am seeing on the hotel's website?
If a hotel is running a special, or if I am interested in booking a package that a hotel is offering, can I still use the 4th night free benefit with Prestige? Essentially what I am asking is can the agent book any rate/package that I am seeing on the hotel's website?
Jan 28, 2016, 12:31 am
#833
Join Date: Sep 2012
Posts: 4,431
I've made several bookings with CWT, but I just made a booking with Aspire for the first time. 4 nights in March at Hotel Indigo in Barcelona. I gave the agent my name and mentioned it's for 2 people and a non-smoking room. Somehow she selected "standard room" for 1 person. I'm okay with those, because that's easily correctable.
But there is something I'm not sure about. The agent wasn't able to enter my IHG number. I looked through the IHG website and there's no place to enter in the number without logging in. So I then went to IHG's website for "manage reservations" and tried logging in, but IHG says my names don't match. The only difference is my IHG account has an extra initial under "first name", but I guess that's enough to create a mismatch.
If I replace the current name on the reservation (same as my Prestige card) with the name on my IHG account (again, very minor difference), will this affect my 4th night reimbursement?
Unrelated question-- everything I've read is that I get reimbursed the rate of the 4th night, not 1/4 of the total cost. But this Aspire agent (and the email I received) estimated my credit to be exactly 25% of the total. When I look at the reservation in detail, the 4th night is less than that. Will the system eventually figure it out and reimburse me the actual cost of the 4th night?
But there is something I'm not sure about. The agent wasn't able to enter my IHG number. I looked through the IHG website and there's no place to enter in the number without logging in. So I then went to IHG's website for "manage reservations" and tried logging in, but IHG says my names don't match. The only difference is my IHG account has an extra initial under "first name", but I guess that's enough to create a mismatch.
Sorry, the Names Do Not Match
The name on this reservation must match your IHG® Rewards Club account to receive your points. If you click "Continue", we will replace the primary reservation holder name with the name on your IHG® Rewards Club account. If you need to include an additional name with this reservation, please visit the Change Your Reservation page to add a guests name.
You can also easily update your account information anytime by visiting the IHG® Rewards Club Manage Account page.
The name on this reservation must match your IHG® Rewards Club account to receive your points. If you click "Continue", we will replace the primary reservation holder name with the name on your IHG® Rewards Club account. If you need to include an additional name with this reservation, please visit the Change Your Reservation page to add a guests name.
You can also easily update your account information anytime by visiting the IHG® Rewards Club Manage Account page.
Unrelated question-- everything I've read is that I get reimbursed the rate of the 4th night, not 1/4 of the total cost. But this Aspire agent (and the email I received) estimated my credit to be exactly 25% of the total. When I look at the reservation in detail, the 4th night is less than that. Will the system eventually figure it out and reimburse me the actual cost of the 4th night?
Last edited by DaveInLA; Jan 28, 2016 at 1:00 am
Jan 28, 2016, 4:48 am
#834
Join Date: Jun 2014
Posts: 27
I made a 4 night reservation last night for the Charles Hotel in Munich. I can't say it was the easiest process. According to concierge.citi.com, there should be amenities like free breakfast, food and beverage credit, upgrade, etc. (note: the hotel does not show up in the Mastercard World Elite portfolio -- the amenities are only mentioned on the concierge site). I submitted a request for a quote through the concierge website, and received a response a few hours later with a rate quote for a refundable rate. No amenities mentioned. I then inquired about the much lower refundable rate found on the hotel's website and asked if the special amenities would apply if I booked that rate (or the rate they quoted, for that matter), and did not get an answer. Two days later I got a follow up email with no new information but asking if there was anything they could do to help. I already emailed you with what I need help-wise!
At any rate, I called last night to finally book the non-refundable rate. When I asked about the amenities, not only did the phone rep not have the answer -- he had never heard of the concierge.citi.com website. I was put on hold for quite some time as he asked around, and could not find anyone who was familiar with the site or who knew about the special amenities for that hotel. I booked the non-refundable rate anyway.
I'm very happy with the money I'll save but not so happy with the process. Any of you who have experience with this know if I'll get the special amenities even if I booked a non-refundable rate? I'll email the concierge to ask but am not confident that I'll ever get an answer! Thanks!
At any rate, I called last night to finally book the non-refundable rate. When I asked about the amenities, not only did the phone rep not have the answer -- he had never heard of the concierge.citi.com website. I was put on hold for quite some time as he asked around, and could not find anyone who was familiar with the site or who knew about the special amenities for that hotel. I booked the non-refundable rate anyway.
I'm very happy with the money I'll save but not so happy with the process. Any of you who have experience with this know if I'll get the special amenities even if I booked a non-refundable rate? I'll email the concierge to ask but am not confident that I'll ever get an answer! Thanks!
Jan 28, 2016, 12:49 pm
#835
Join Date: May 2014
Programs: AA Platinum, Hyatt Globalist, Hertz President's Circle
Posts: 245
Jan 28, 2016, 1:20 pm
#836
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Anybody used the Citi Prestige 4th night free hotel benefit?
They're responding to emails from me.
Have an existing booking for 5 nights. Had to pay two nights up front. Then will pay three at check out. How might this effect 4th night free?
Have an existing booking for 5 nights. Had to pay two nights up front. Then will pay three at check out. How might this effect 4th night free?
Jan 28, 2016, 1:27 pm
#837
Suspended
Join Date: Sep 2014
Posts: 3,072
It shouldn't, if it's all on the same reservation via the Prestige people.
Jan 28, 2016, 8:05 pm
#838
Join Date: Sep 2012
Posts: 4,431
I've made several bookings with CWT, but I just made a booking with Aspire for the first time. 4 nights in March at Hotel Indigo in Barcelona. I gave the agent my name and mentioned it's for 2 people and a non-smoking room. Somehow she selected "standard room" for 1 person. I'm okay with those, because that's easily correctable.
But there is something I'm not sure about. The agent wasn't able to enter my IHG number. I looked through the IHG website and there's no place to enter in the number without logging in. So I then went to IHG's website for "manage reservations" and tried logging in, but IHG says my names don't match. The only difference is my IHG account has an extra initial under "first name", but I guess that's enough to create a mismatch.
If I replace the current name on the reservation (same as my Prestige card) with the name on my IHG account (again, very minor difference), will this affect my 4th night reimbursement?
Unrelated question-- everything I've read is that I get reimbursed the rate of the 4th night, not 1/4 of the total cost. But this Aspire agent (and the email I received) estimated my credit to be exactly 25% of the total. When I look at the reservation in detail, the 4th night is less than that. Will the system eventually figure it out and reimburse me the actual cost of the 4th night?
But there is something I'm not sure about. The agent wasn't able to enter my IHG number. I looked through the IHG website and there's no place to enter in the number without logging in. So I then went to IHG's website for "manage reservations" and tried logging in, but IHG says my names don't match. The only difference is my IHG account has an extra initial under "first name", but I guess that's enough to create a mismatch.
Sorry, the Names Do Not Match
The name on this reservation must match your IHG® Rewards Club account to receive your points. If you click "Continue", we will replace the primary reservation holder name with the name on your IHG® Rewards Club account. If you need to include an additional name with this reservation, please visit the Change Your Reservation page to add a guests name.
You can also easily update your account information anytime by visiting the IHG® Rewards Club Manage Account page.
The name on this reservation must match your IHG® Rewards Club account to receive your points. If you click "Continue", we will replace the primary reservation holder name with the name on your IHG® Rewards Club account. If you need to include an additional name with this reservation, please visit the Change Your Reservation page to add a guests name.
You can also easily update your account information anytime by visiting the IHG® Rewards Club Manage Account page.
Unrelated question-- everything I've read is that I get reimbursed the rate of the 4th night, not 1/4 of the total cost. But this Aspire agent (and the email I received) estimated my credit to be exactly 25% of the total. When I look at the reservation in detail, the 4th night is less than that. Will the system eventually figure it out and reimburse me the actual cost of the 4th night?
Jan 29, 2016, 6:17 am
#839
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
All good
Did my first three 4-day stays under this program last month (Dec 2015) and this month (Jan 2016), on three different continents. All booked under the older concierge system. Payouts were on the number as per written guarantees at time of booking, and were reimbursed faster and faster:
You know, a hotel bill has a lot of stuff on it. I have a hard time believing that these folks are going back over the bill to put together the fourth night again. I think they are just paying out as originally scheduled. I can see where you might have to ask them to re-do it if the exchange rate swung hard against you, but otherwise I think you get them to be clear at booking what you are expecting ... and then wait for that to show up.
What a benefit!!
- South America, 34 days
- North America, 22 days
- Europe, 9 days
You know, a hotel bill has a lot of stuff on it. I have a hard time believing that these folks are going back over the bill to put together the fourth night again. I think they are just paying out as originally scheduled. I can see where you might have to ask them to re-do it if the exchange rate swung hard against you, but otherwise I think you get them to be clear at booking what you are expecting ... and then wait for that to show up.
What a benefit!!
Jan 29, 2016, 6:21 am
#840
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
You know, a hotel bill has a lot of stuff on it. I have a hard time believing that these folks are going back over the bill to put together the fourth night again. I think they are just paying out as originally scheduled. I can see where you might have to ask them to re-do it if the exchange rate swung hard against you, but otherwise I think you get them to be clear at booking what you are expecting ... and then wait for that to show up.
What a benefit!!