Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jan 18, 2016, 1:10 pm
#766
Join Date: Apr 2013
Posts: 225
Probably because the HOTEL is not giving you the rebate. Do you have the quote from CWT? That is what should give you the information if I'm not mistaken. Cheers.
Jan 18, 2016, 1:52 pm
#767
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
I had a confirmation that didnt list a room type nor rate...only days.
Finally just callled and said "make this one look like all the others" and they did it in 24 hrs.
The issue is that when you reply to an email it goes to the concierge and not a CWT agent. The CWT agents seem to 'get it'...the concierge agents try to wing it, and often miss the mark.
IME
Jan 18, 2016, 4:32 pm
#768
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
I called today to book a 5-night stay using the benefit and the Citi Concierge made the reservation without transferring me to CWT. It seemed strange to me. I asked specifically about whether the benefit would still apply and was told yes.
The agent gave me the confirmation number and I am able to find it on Marriott's website (with the correct information) and the contact email is an "@ASPIRELIFESYLES.COM" [note: not "@aspirelifestyles.com," which seems like it should be].
I was also told to expect a confirmation email shortly but haven't received one yet (it has only been ~3 hours).
I'm definitely still a bit unsure of whether the reservation was made properly so that I get the 4th night free (especially considering what seems to be an error in the email address).
The agent gave me the confirmation number and I am able to find it on Marriott's website (with the correct information) and the contact email is an "@ASPIRELIFESYLES.COM" [note: not "@aspirelifestyles.com," which seems like it should be].
I was also told to expect a confirmation email shortly but haven't received one yet (it has only been ~3 hours).
I'm definitely still a bit unsure of whether the reservation was made properly so that I get the 4th night free (especially considering what seems to be an error in the email address).
Jan 18, 2016, 4:35 pm
#769
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
According to the Citi Prestige HK T&Cs:
"You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard (the “designated travel advisor” is Carlson Wagonlit Travel). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify. To receive your complimentary night (via a statement credit) you must: 1) Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige"
"You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard (the “designated travel advisor” is Carlson Wagonlit Travel). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify. To receive your complimentary night (via a statement credit) you must: 1) Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige"
Jan 18, 2016, 5:19 pm
#770
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
According to the Citi Prestige HK T&Cs:
"You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard (the “designated travel advisor” is Carlson Wagonlit Travel). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify. To receive your complimentary night (via a statement credit) you must: 1) Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige"
"You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard (the “designated travel advisor” is Carlson Wagonlit Travel). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify. To receive your complimentary night (via a statement credit) you must: 1) Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige"
Think they will bother to update?
Jan 18, 2016, 5:37 pm
#771
Join Date: Feb 2015
Posts: 319
We booked 9 nights in Germany. The first four were on my Prestige card in December and the last four were on my husband's card on 1/4. Both times we received an email confirmation from Citi Concierge with an attachment from CWT that states a credit will be applied 1-2 billing statements after the charge.
Jan 18, 2016, 5:50 pm
#772
Join Date: Jun 2015
Posts: 69
Any recommendations for 4 nights in Playa Del Carmen? I'm heading there in a few weeks.
Jan 18, 2016, 9:38 pm
#773
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Jan 18, 2016, 10:44 pm
#774
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
We booked 9 nights in Germany. The first four were on my Prestige card in December and the last four were on my husband's card on 1/4. Both times we received an email confirmation from Citi Concierge with an attachment from CWT that states a credit will be applied 1-2 billing statements after the charge.
Jan 18, 2016, 10:55 pm
#775
Join Date: Jan 2013
Posts: 153
I called today to book a 5-night stay using the benefit and the Citi Concierge made the reservation without transferring me to CWT. It seemed strange to me. I asked specifically about whether the benefit would still apply and was told yes.
The agent gave me the confirmation number and I am able to find it on Marriott's website (with the correct information) and the contact email is an "@ASPIRELIFESYLES.COM" [note: not "@aspirelifestyles.com," which seems like it should be].
I was also told to expect a confirmation email shortly but haven't received one yet (it has only been ~3 hours).
I'm definitely still a bit unsure of whether the reservation was made properly so that I get the 4th night free (especially considering what seems to be an error in the email address).
The agent gave me the confirmation number and I am able to find it on Marriott's website (with the correct information) and the contact email is an "@ASPIRELIFESYLES.COM" [note: not "@aspirelifestyles.com," which seems like it should be].
I was also told to expect a confirmation email shortly but haven't received one yet (it has only been ~3 hours).
I'm definitely still a bit unsure of whether the reservation was made properly so that I get the 4th night free (especially considering what seems to be an error in the email address).
Jan 19, 2016, 9:16 pm
#776
Join Date: Jan 2012
Location: ORD
Posts: 986
New service is terrible. I'm sure it will get better once the new agents have more experience, but for now it's like pulling teeth.
The CWT advisers are the same, so I'd suggest seeing if you can get one of them on the line as fast as possible. I'm thinking they might try and handle it themselves, but they will connect you if they can't figure it out (after half an hour).
The CWT advisers are the same, so I'd suggest seeing if you can get one of them on the line as fast as possible. I'm thinking they might try and handle it themselves, but they will connect you if they can't figure it out (after half an hour).
Jan 20, 2016, 4:39 am
#777
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
do you know if they could book SPG hot escapes rate, I assume yes?
Jan 20, 2016, 8:19 am
#778
Join Date: Nov 2008
Location: AZ
Programs: HH Diamond
Posts: 200
The post you quoted is my response to someone who suggested I look at the reservation on the hotel chain website.
Jan 20, 2016, 8:30 am
#779
Join Date: Nov 2008
Location: AZ
Programs: HH Diamond
Posts: 200
Just call them, tell them what you need.
I had a confirmation that didnt list a room type nor rate...only days.
Finally just callled and said "make this one look like all the others" and they did it in 24 hrs.
The issue is that when you reply to an email it goes to the concierge and not a CWT agent. The CWT agents seem to 'get it'...the concierge agents try to wing it, and often miss the mark.
IME
I had a confirmation that didnt list a room type nor rate...only days.
Finally just callled and said "make this one look like all the others" and they did it in 24 hrs.
The issue is that when you reply to an email it goes to the concierge and not a CWT agent. The CWT agents seem to 'get it'...the concierge agents try to wing it, and often miss the mark.
IME
All of the confirmations I've received come via email from the Citi Concierge but the confirmation form is from CWT so I'm note sure who is at fault for not sending the original confirmation.
After the third request, "someone" finally decided to take the time to do it right and included the correct form in the email. I am complete now.
Jan 20, 2016, 8:53 am
#780
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
Weird, I have also booked with Aspire since the switchover and I too was not connected to CWT, but my email confirmation came from [email protected]
After calling-back, I did have them send me a confirmation email and it was from the same email you mention.