Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jan 21, 2016, 5:19 pm
#796
Suspended
Join Date: Sep 2014
Posts: 3,072
OK. It was nothing personal. I just can't believe the number of people I see here and elsewhere who are trying to game an already-great benefit.
Jan 21, 2016, 5:28 pm
#797
Join Date: Feb 2015
Posts: 319
We actually have a 9 day reservation and 2 free nights. The first free night was with my card in my name. I booked 4 nights. Hubs booked 5 nights in his name and with his Prestige card. That's the extent of me pushing the limit when it's only suppose to be one free night per stay. We do have separate cards though and the hotel was fine with us keeping the same room and booking in two names.
Jan 21, 2016, 5:35 pm
#798
Suspended
Join Date: Sep 2014
Posts: 3,072
I see no problem with bookings like that, especially in a two-cardholder home. Enjoy your trip.
Jan 22, 2016, 8:24 am
#799
Join Date: Sep 2015
Posts: 199
Primary card holder must be present?
We tried to use the 4th night free benefit to book a room for my parents. We won't be staying at the hotel. The citi concerige said we must be present at the check in to receive the benefit. Does anyone have experience with this?
If we add my parents as authorized user would that allow them to book the reservation on their new card as an authorized user?
If we add my parents as authorized user would that allow them to book the reservation on their new card as an authorized user?
Jan 22, 2016, 8:36 am
#800
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jan 22, 2016, 10:14 am
#801
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Aspire is awful...spent 20+ mins with them and got no where. They were unable to locate the correct hotel in Waikiki, unable to locate me in the system, failed to understand "check-in" and "check-out" dates, etc. I had enough so I asked if they had an email where I can send my request...sure they said, let me email you the address Jose. Ahhh..my name is not Jose. They had pulled up the wrong person.
Coincidentally, when I called later that evening to make another ressie, I got the same rep who again was able to assist me accordingly. Got his extension for future ressies.
Jan 22, 2016, 11:41 am
#802
Join Date: Oct 2014
Posts: 374
After several horrible experiences with Aspire, finally found a decent rep ^ who was able to book everything in about 20 mins (he had to call the hotel directly). Email arrived 15 mins later with details about 4th night credit, etc.
Coincidentally, when I called later that evening to make another ressie, I got the same rep who again was able to assist me accordingly. Got his extension for future ressies.
Coincidentally, when I called later that evening to make another ressie, I got the same rep who again was able to assist me accordingly. Got his extension for future ressies.
Jan 22, 2016, 11:54 am
#803
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Confirmation Number: xxxxxxx
Total for the Stay: $982.48
4th Night Credit (including taxes): $420.05
Total for the Stay with 4th Night Credit Applied: $562.43
Reservation Name: xxxxxxx
.....
Because you are a Citi Prestige cardmember you are eligible to receive a complimentary fourth night as an exclusive Prestige benefit. The complimentary 4th night rate credit in the amount of $420.05 USD is calculated based on the actual rate for the 4th night $363.00 USD plus taxes. This statement credit in the amount of $420.05 USD will appear on your Citi Prestige World Elite MasterCard within one to two billing cycles after check-out of the hotel and verification that the stay was fully paid with your Citi Prestige MasterCard. Exchange rate is based on today’s rate of exchange.
Jan 22, 2016, 12:04 pm
#804
Join Date: Jan 2013
Posts: 153
Yes, received email for both ressies that I made yesterday. Check your spam folder. Excerpt of email below:
Confirmation Number: xxxxxxx
Total for the Stay: $982.48
4th Night Credit (including taxes): $420.05
Total for the Stay with 4th Night Credit Applied: $562.43
Reservation Name: xxxxxxx
.....
Because you are a Citi Prestige cardmember you are eligible to receive a complimentary fourth night as an exclusive Prestige benefit. The complimentary 4th night rate credit in the amount of $420.05 USD is calculated based on the actual rate for the 4th night $363.00 USD plus taxes. This statement credit in the amount of $420.05 USD will appear on your Citi Prestige World Elite MasterCard within one to two billing cycles after check-out of the hotel and verification that the stay was fully paid with your Citi Prestige MasterCard. Exchange rate is based on today’s rate of exchange.
Confirmation Number: xxxxxxx
Total for the Stay: $982.48
4th Night Credit (including taxes): $420.05
Total for the Stay with 4th Night Credit Applied: $562.43
Reservation Name: xxxxxxx
.....
Because you are a Citi Prestige cardmember you are eligible to receive a complimentary fourth night as an exclusive Prestige benefit. The complimentary 4th night rate credit in the amount of $420.05 USD is calculated based on the actual rate for the 4th night $363.00 USD plus taxes. This statement credit in the amount of $420.05 USD will appear on your Citi Prestige World Elite MasterCard within one to two billing cycles after check-out of the hotel and verification that the stay was fully paid with your Citi Prestige MasterCard. Exchange rate is based on today’s rate of exchange.
I am still curious if CWT is still involved.
Jan 22, 2016, 12:56 pm
#805
Suspended
Join Date: Sep 2014
Posts: 3,072
Others have said CWT is no longer involved in any way. Not sure if it's accurate, though.
Jan 22, 2016, 1:23 pm
#806
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Anybody used the Citi Prestige 4th night free hotel benefit?
Can anyone please tell me what the proper email address is now? I have a question about a previous booking and I've emailed them twice and I can't get a response? Thanks.
Jan 22, 2016, 1:35 pm
#807
Join Date: Oct 2014
Posts: 374
Jan 22, 2016, 3:38 pm
#808
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
They emailed me from this one "[email protected]"
Jan 22, 2016, 3:40 pm
#809
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Anybody used the Citi Prestige 4th night free hotel benefit?
Thanks!
Jan 22, 2016, 4:18 pm
#810
Join Date: Apr 2014
Posts: 1,774
Is the Citi concierge open 24 hr? If not, what is their opening hour?
And is CWT also open whenever Citi concierge is open?
And is CWT also open whenever Citi concierge is open?