Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jan 31, 2016, 7:40 am
#856
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
That would roughly coincide with the published expiration date of the benefit. CWT is large enough to negotiate the highest commission rates. I am surprised Citi is not using Expedia with whom Citi has a card issuing relationship. Expedia handled a travel benefit for the Chairman card (previous name of the Prestige product).
Jan 31, 2016, 9:44 am
#857
Join Date: Jul 2006
Posts: 160
So if a hotel is offering a 3rd night free, or a special package rate, the 4th night free benefit can be used in combination with that public package/offer?
Jan 31, 2016, 10:55 am
#858
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Online I havent found it, the paper one I got is likewise the 2015 date.
Just wondering....I know they are booking rooms and verbally saying it is good, just the fine print isnt there.
Jan 31, 2016, 3:15 pm
#860
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Does the 4th nt free refund cover the resort fees as well? I just received my confirmation from them and noticed that the resort fee was not added into the refund calculation. Not sure if it is just rate+taxes only. [because one pays for resort fees at check-in] ?
Jan 31, 2016, 3:30 pm
#861
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
If it makes you feel any better, I've already had a couple hotel stays booked and reimbursed already in 2016 ^
Jan 31, 2016, 4:08 pm
#862
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
I was told only the room rate and taxes were refundable.. so no resort fees.
Jan 31, 2016, 4:56 pm
#863
Join Date: Sep 2012
Posts: 4,431
What's the timeframe for the reimbursement from Citi under Aspire? I read it's faster than CWT was. My stay at a Hyatt was 1/21-1/25, statement closed 1/26. Hotel charges on Prestige finalized 1/28 or 1/29. Should I see the credit in a few days? End of month statement?
Feb 1, 2016, 8:26 am
#864
Join Date: Sep 2009
Posts: 71
Hi guys,
Writing in from Singapore.
Called in the new concierge team, 31jan was ten's last day in asia.
The lady mention the provider for the hotel stay is still CWT and offered to connect me with them.
I tired making a booking for Westin Nua Dua bali, which is currently running a 50 percent off sale.
Trying to see if they can get that rate.
Will keep you guys updated!
Writing in from Singapore.
Called in the new concierge team, 31jan was ten's last day in asia.
The lady mention the provider for the hotel stay is still CWT and offered to connect me with them.
I tired making a booking for Westin Nua Dua bali, which is currently running a 50 percent off sale.
Trying to see if they can get that rate.
Will keep you guys updated!
Feb 1, 2016, 9:09 am
#865
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
T&C states "Receive one complimentary night (room rate for the fourth night and applicable taxes only) for any consecutive four-night hotel stay booked directly with a MasterCard designated travel advisor"
Feb 1, 2016, 12:46 pm
#866
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
Feb 1, 2016, 4:30 pm
#867
Join Date: Jan 2012
Posts: 130
Just a data point, I just booked a hotel that was only available on their website. No problem with the concierge. Long hold time (15 minutes) but they were very helpful once I reached them. I did know the room type and hotel that I wanted and they booked it without any issue. Concierge made it sound like you could book any hotel that was either in their system or via the hotels direct website. My booking was for a non-chain, independent hotel.
Last edited by mia; Feb 2, 2016 at 9:05 am Reason: <duplicate post removed>
Feb 2, 2016, 9:04 am
#868
Join Date: May 2014
Programs: AA Platinum, Hyatt Globalist, Hertz President's Circle
Posts: 245
Just a data point, I just booked a hotel that was only available on their website. No problem with the concierge. Long hold time (15 minutes) but they were very helpful once I reached them. I did know the room type and hotel that I wanted and they booked it without any issue.
Last edited by mh4ll; Feb 2, 2016 at 12:09 pm Reason: typo
Feb 2, 2016, 10:50 pm
#870
Join Date: May 2012
Programs: Marriott Titanium (Lifetime Platinum), AA Platinum Pro
Posts: 310
Question.
If I were to book a hotel that was a fully pre-paid rate, it's charged to my card, I receive the credit, pay the bill, etc.
And then say I were to cancel the card... would I have any problems from that point forward? Since the hotel would be fully prepaid and paid for by me, I shouldn't theoretically run into any problems, right..?
If I were to book a hotel that was a fully pre-paid rate, it's charged to my card, I receive the credit, pay the bill, etc.
And then say I were to cancel the card... would I have any problems from that point forward? Since the hotel would be fully prepaid and paid for by me, I shouldn't theoretically run into any problems, right..?