Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Feb 9, 2016, 7:45 pm
#931
Join Date: Feb 2015
Posts: 6
I sent an email on 1/24 and got the same automatic response. I didn't actually receive the quote until, 2/7, however.
Feb 10, 2016, 12:33 am
#932
Join Date: Nov 2009
Location: BOS
Posts: 314
Gave it a go today by calling the number in the wiki. There was a 20 minute hold, but with that out of the way it was pretty easy. They booked my reservation directly on the hotel website and provided a confirmation number straight away.
Feb 10, 2016, 10:15 am
#933
Join Date: Oct 2008
Location: MCO
Posts: 92
Just looking for anyone with similar experiences.
Booked a room at Crowne Plaza. My wife has Citi card so reservation was made under her name. Due to my status (via IHG card) and current Promo (50k bonus points), I need to stay to be linked to my account (I will be staying in the room).
When updating number on IHG website, it changed reservation to be in my name. We will still be using Citi card to pay for the 4 night stay and the reservation number didn't change.
Will this cause a problem for the 4th night rebate to post?
Booked a room at Crowne Plaza. My wife has Citi card so reservation was made under her name. Due to my status (via IHG card) and current Promo (50k bonus points), I need to stay to be linked to my account (I will be staying in the room).
When updating number on IHG website, it changed reservation to be in my name. We will still be using Citi card to pay for the 4 night stay and the reservation number didn't change.
Will this cause a problem for the 4th night rebate to post?
Feb 10, 2016, 10:57 am
#934
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Just looking for anyone with similar experiences.
Booked a room at Crowne Plaza. My wife has Citi card so reservation was made under her name. Due to my status (via IHG card) and current Promo (50k bonus points), I need to stay to be linked to my account (I will be staying in the room).
When updating number on IHG website, it changed reservation to be in my name. We will still be using Citi card to pay for the 4 night stay and the reservation number didn't change.
Will this cause a problem for the 4th night rebate to post?
Booked a room at Crowne Plaza. My wife has Citi card so reservation was made under her name. Due to my status (via IHG card) and current Promo (50k bonus points), I need to stay to be linked to my account (I will be staying in the room).
When updating number on IHG website, it changed reservation to be in my name. We will still be using Citi card to pay for the 4 night stay and the reservation number didn't change.
Will this cause a problem for the 4th night rebate to post?
Feb 10, 2016, 12:22 pm
#935
Suspended
Join Date: Sep 2014
Posts: 3,072
The benefit is for the primary cardholder. If the reservation changed to a different name, then the primary would no longer be the beneficiary.
Feb 11, 2016, 9:26 am
#936
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Anybody used the Citi Prestige 4th night free hotel benefit?
I can't get these new guys to respond to any emails??? I miss the last place.
Feb 11, 2016, 10:28 am
#937
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
You've confirmed that you're using the correct email, right?
Hmm. That email didn't work.
This is an automatically generated Delivery Status Notification.
Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
[email protected]
This is an automatically generated Delivery Status Notification.
Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
[email protected]
concierge@yourconciergecenter.com
Feb 11, 2016, 12:19 pm
#938
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,511
Used this for the second time last night.
Called the 561-number. Automated system said it would be a long hold. Hold was about 8 seconds.
Gave then hotel info for a hotel in Budapest. They came back with a rate that was lower than hotel.com's "sale" rate.
Total on hotels.com would have been $810 for 4 nights. Citi Prestige got me 4 nights for $742 and are refunding $190 of that for the 4th night!
LOVE THIS CARD!!! ^^^^
Called the 561-number. Automated system said it would be a long hold. Hold was about 8 seconds.
Gave then hotel info for a hotel in Budapest. They came back with a rate that was lower than hotel.com's "sale" rate.
Total on hotels.com would have been $810 for 4 nights. Citi Prestige got me 4 nights for $742 and are refunding $190 of that for the 4th night!
LOVE THIS CARD!!! ^^^^
Feb 11, 2016, 1:05 pm
#939
Join Date: Oct 2009
Location: Chicago
Posts: 3
As a new Prestige cardholder, I must say my first experience with the so-called "concierge" was disappointing. I understand the agency is now Aspire Lifestyles and the agent I finally got to speak with seemed half asleep. She was polite and presumably knowledgeable, but hardly friendly or energetic. And it took TWO DAYS to book a simple hotel reservation. Don't understand why Aspire doesn't have a website for self-service booking and eliminate all this 1980s procedure. I'm used to booking a hotel instantly, not waiting two days. Not impressed at all. 
Feb 11, 2016, 1:47 pm
#940
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Feb 12, 2016, 2:15 am
#941
Join Date: Sep 2012
Posts: 4,431
Any more datapoints on when reimbursement gets credited?
I just got a statement credit for a booking I made 1/10 for a prepaid stay in March. But I'm still waiting for the credit for a stay I booked on 1/1 and completed 1/25. Based on what others wrote, I expected to get the credit for the 1/25 stay but I'm still waiting. I'm wondering if Citi somehow got confused and credited me for the wrong amount for the 1/25 stay.
I just got a statement credit for a booking I made 1/10 for a prepaid stay in March. But I'm still waiting for the credit for a stay I booked on 1/1 and completed 1/25. Based on what others wrote, I expected to get the credit for the 1/25 stay but I'm still waiting. I'm wondering if Citi somehow got confused and credited me for the wrong amount for the 1/25 stay.
Feb 12, 2016, 8:45 am
#942
Join Date: Jul 2006
Posts: 41
Did you ask to be transferred to someone else after calling the 561 number? I called for quotes on two hotels and was told they will pass the details along and get back to me in THREE DAYS! I assumed they built in extra time just in case but its been two full days now and haven't heard back.
Used this for the second time last night.
Called the 561-number. Automated system said it would be a long hold. Hold was about 8 seconds.
Gave then hotel info for a hotel in Budapest. They came back with a rate that was lower than hotel.com's "sale" rate.
Total on hotels.com would have been $810 for 4 nights. Citi Prestige got me 4 nights for $742 and are refunding $190 of that for the 4th night!
LOVE THIS CARD!!! ^^^^
Called the 561-number. Automated system said it would be a long hold. Hold was about 8 seconds.
Gave then hotel info for a hotel in Budapest. They came back with a rate that was lower than hotel.com's "sale" rate.
Total on hotels.com would have been $810 for 4 nights. Citi Prestige got me 4 nights for $742 and are refunding $190 of that for the 4th night!
LOVE THIS CARD!!! ^^^^
Feb 12, 2016, 12:38 pm
#944
Join Date: Sep 2012
Posts: 4,431
Statement close date 1/27. Charge posted 1/25, I think finalized on 1/27 or 1/28. New billing cycle for sure but I know credits can post mid-cycle, as I mentioned I was just credited for another stay last night.
Feb 13, 2016, 3:24 pm
#945
Join Date: Jan 2012
Posts: 14
Free night promo rate
Hi all,
Got the card not too long ago and looking to take advantage of the 4th night free benefit for an upcoming trip.
Anyone know what happen if I ask the concierge to book into a promo rate that already comes with 4th night free? Would I get any refund on the card at all?
Similarly, what if we book into a get the 6th night free rate, get any refund?
Thanks.
Ed
Got the card not too long ago and looking to take advantage of the 4th night free benefit for an upcoming trip.
Anyone know what happen if I ask the concierge to book into a promo rate that already comes with 4th night free? Would I get any refund on the card at all?
Similarly, what if we book into a get the 6th night free rate, get any refund?
Thanks.
Ed