Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jul 20, 2017, 2:23 am
#2206
Join Date: Sep 2009
Location: Los Angeles
Posts: 442
If a 4th night free is booked through Prestige--but the hotel offers their own fourth night free--will Citi then take the updated sum (three nights) and credit one fourth (excluding taxes)? Or will they credit $0 for the fourth night?
Jul 20, 2017, 5:19 am
#2207
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
I've tried to book such a deal and the concierge advised me to wait till next week.
Jul 20, 2017, 6:01 am
#2208
Join Date: Sep 2015
Posts: 70
I'm frustrated. I went through the Citi Concierge to book a 4 night stay in Glacier National Park. I have the confirmation that this stay would qualify. I paid for the deposit with my Prestige card. Checked in with my Prestige card. Paid for the rest of my stay when I checked out with my Prestige card. And Citi is now trying to tell me that I didn't use my card for my stay.
I argued that I see the charge on my screen on my most recent statement, and they kept saying I didn't use my Prestige card. And it boggles my mind that somehow, me seeing the exact charge for the exact hotel on my account means I didn't use my card for the stay. I'm working on getting a receipt from the hotel (they only gave me paper when I checked out and I don't keep those long...lesson learned), and I finally got a rep that escalated the issue rather than tell me "too bad".
Is it normally this terrible to actually use this benefit, or do most people have straightforward interactions with it?
I argued that I see the charge on my screen on my most recent statement, and they kept saying I didn't use my Prestige card. And it boggles my mind that somehow, me seeing the exact charge for the exact hotel on my account means I didn't use my card for the stay. I'm working on getting a receipt from the hotel (they only gave me paper when I checked out and I don't keep those long...lesson learned), and I finally got a rep that escalated the issue rather than tell me "too bad".
Is it normally this terrible to actually use this benefit, or do most people have straightforward interactions with it?
Last edited by travlngeng; Jul 20, 2017 at 6:10 am
Jul 20, 2017, 9:25 am
#2209
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
YMMV. I've had one similar to yours (hotel told Citi I didn't stay there!), but more often smooth sailing. Posted on this somewhere above. Not to add to your miseries, but I did learn early on to hold onto the paper receipt until I got the money credited back; I've twice now had to send them the receipt to get paid.
Jul 20, 2017, 12:12 pm
#2210
Join Date: Sep 2015
Posts: 70
YMMV. I've had one similar to yours (hotel told Citi I didn't stay there!), but more often smooth sailing. Posted on this somewhere above. Not to add to your miseries, but I did learn early on to hold onto the paper receipt until I got the money credited back; I've twice now had to send them the receipt to get paid.
Jul 20, 2017, 12:35 pm
#2211
Join Date: Oct 2014
Location: PHL
Posts: 226
Taking pictures of receipts in a smartphone app like Google Keep is a possible solution. You can print later if necessary. Hanging onto paper receipts can be... inconvenient.
Aug 9, 2017, 11:07 am
#2212
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955