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Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)

Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)

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Old Jul 26, 17, 6:45 am   -   Wikipost
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Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.

Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.

FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes

What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.

Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.

How to book.

By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.

By email: Send to [email protected].
Include:
  • Your name & email
  • Last 4 digits of your card number
  • Hotel name (plus address or link if it may be confused with a similar named property)
  • Stay dates
  • Number of guests in the room
  • Any rate type requests (AAA, AARP, etc)
  • Your hotel chain loyalty number, if applicable

Terms & Conditions: https://www.citi.com/credit-cards/ad...o-CitiPrestige
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Old Jul 20, 17, 2:23 am
  #2206  
 
Join Date: Sep 2009
Location: Los Angeles
Posts: 423
If a 4th night free is booked through Prestige--but the hotel offers their own fourth night free--will Citi then take the updated sum (three nights) and credit one fourth (excluding taxes)? Or will they credit $0 for the fourth night?
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Old Jul 20, 17, 5:19 am
  #2207  
 
Join Date: Feb 2005
Location: MD/DC
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Originally Posted by op487062 View Post
If a 4th night free is booked through Prestige--but the hotel offers their own fourth night free--will Citi then take the updated sum (three nights) and credit one fourth (excluding taxes)? Or will they credit $0 for the fourth night?
You cannot book it now, you'll have to wait till next week where they will take return 25% of the total sum without of taxes.

I've tried to book such a deal and the concierge advised me to wait till next week.
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Old Jul 20, 17, 6:01 am
  #2208  
 
Join Date: Sep 2015
Posts: 66
I'm frustrated. I went through the Citi Concierge to book a 4 night stay in Glacier National Park. I have the confirmation that this stay would qualify. I paid for the deposit with my Prestige card. Checked in with my Prestige card. Paid for the rest of my stay when I checked out with my Prestige card. And Citi is now trying to tell me that I didn't use my card for my stay.

I argued that I see the charge on my screen on my most recent statement, and they kept saying I didn't use my Prestige card. And it boggles my mind that somehow, me seeing the exact charge for the exact hotel on my account means I didn't use my card for the stay. I'm working on getting a receipt from the hotel (they only gave me paper when I checked out and I don't keep those long...lesson learned), and I finally got a rep that escalated the issue rather than tell me "too bad".

Is it normally this terrible to actually use this benefit, or do most people have straightforward interactions with it?

Last edited by travlngeng; Jul 20, 17 at 6:10 am
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Old Jul 20, 17, 9:25 am
  #2209  
 
Join Date: Jul 2010
Location: PHL
Programs: AA Exec Plat, WoH Glob, HHonors (faux) Diamond
Posts: 3,046
YMMV. I've had one similar to yours (hotel told Citi I didn't stay there!), but more often smooth sailing. Posted on this somewhere above. Not to add to your miseries, but I did learn early on to hold onto the paper receipt until I got the money credited back; I've twice now had to send them the receipt to get paid.
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Old Jul 20, 17, 12:12 pm
  #2210  
 
Join Date: Sep 2015
Posts: 66
Originally Posted by Biggie Fries View Post
YMMV. I've had one similar to yours (hotel told Citi I didn't stay there!), but more often smooth sailing. Posted on this somewhere above. Not to add to your miseries, but I did learn early on to hold onto the paper receipt until I got the money credited back; I've twice now had to send them the receipt to get paid.
Thanks. I was able to get a hold of the hotel and they were able to send me an email copy...which is actually pretty amazing since I can attest to how terrible their internet service was. Hopefully Citi takes the receipt and provides the credit.
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Old Jul 20, 17, 12:35 pm
  #2211  
 
Join Date: Oct 2014
Location: PHL
Posts: 224
Originally Posted by travlngeng View Post
Thanks. I was able to get a hold of the hotel and they were able to send me an email copy...which is actually pretty amazing since I can attest to how terrible their internet service was. Hopefully Citi takes the receipt and provides the credit.
Taking pictures of receipts in a smartphone app like Google Keep is a possible solution. You can print later if necessary. Hanging onto paper receipts can be... inconvenient.
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Old Aug 9, 17, 11:07 am
  #2212  
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