travlngeng

I'm frustrated. I went through the Citi Concierge to book a 4 night stay in Glacier National Park. I have the confirmation that this stay would qualify. I paid for the deposit with my Prestige card. Checked in with my Prestige card. Paid for the rest of my stay when I checked out with my Prestige card. And Citi is now trying to tell me that I didn't use my card for my stay.

I argued that I see the charge on my screen on my most recent statement, and they kept saying I didn't use my Prestige card. And it boggles my mind that somehow, me seeing the exact charge for the exact hotel on my account means I didn't use my card for the stay. I'm working on getting a receipt from the hotel (they only gave me paper when I checked out and I don't keep those long...lesson learned), and I finally got a rep that escalated the issue rather than tell me "too bad".

Is it normally this terrible to actually use this benefit, or do most people have straightforward interactions with it?