Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jul 5, 2017, 11:12 am
#2176
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Can't do any points/cash as it requires authenticating against your account which concierge can't/won't do even if you gave them your authorization. Similar restrictions with mLife elite tier rates.
Jul 5, 2017, 6:13 pm
#2177
Join Date: Feb 2000
Posts: 6,546
book the Hyatt standard rate via Citi
call Hyatt the next day and change the rate plan to P&C
maybe you get the Citi 4th night credit, maybe not
no downside
call Hyatt the next day and change the rate plan to P&C
maybe you get the Citi 4th night credit, maybe not
no downside
Jul 6, 2017, 9:58 am
#2179
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 1,785
How long is it taking now to get the 4th night credit applied?
Is there any way to accelerate via email?
Is there any way to accelerate via email?
Jul 6, 2017, 11:34 am
#2180
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
See post at #2158. Don't know whether e-mail works as well as phone, but based on experience(s) I describe there, as well as the delays described by others on the board, the value of calling (or e-mailing) would have to do not with accelerating the process, but with intervening in a process that has stalled out.
Jul 7, 2017, 11:07 am
#2181
Join Date: Sep 2009
Location: Los Angeles
Posts: 442
Isn't there a rule that you can't have concurrent reservations and qualify for the credit for both hotels?
Jul 7, 2017, 11:13 am
#2182
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
I did have a good reason to ask for it though (although it was post-paid stays, the hotels charged the full amount 30 days prior to the stays and the total rebates would have amounted to a four figure sum).
Jul 11, 2017, 10:56 am
#2184
Join Date: Sep 2013
Location: CVG or DAY
Posts: 159
I don't know if it helps or not - but the last time I inquired about expediting the credit through e-mail, it was posted 2 days later. Coincidence? maybe.
I did have a good reason to ask for it though (although it was post-paid stays, the hotels charged the full amount 30 days prior to the stays and the total rebates would have amounted to a four figure sum).
I did have a good reason to ask for it though (although it was post-paid stays, the hotels charged the full amount 30 days prior to the stays and the total rebates would have amounted to a four figure sum).
As soon as the Fairmont posts my folio online or emails me my receipt, I am going to pre-emptively just send it for my stay that ended July 8.
Jul 11, 2017, 11:58 am
#2185
Join Date: Oct 2015
Posts: 207
I was 3 weeks after my stay, the statement it was on posted and was paid, so I just emailed (I responded to the saved email confirming the benefit at the time of booking) to ask when to expect the credit. They responded same day to forward them the folio showing the stay and they would process it. I got an email a few hours later saying it was processed and to expect to see it in a couple of days and I did. This was the end of June.
As soon as the Fairmont posts my folio online or emails me my receipt, I am going to pre-emptively just send it for my stay that ended July 8.
As soon as the Fairmont posts my folio online or emails me my receipt, I am going to pre-emptively just send it for my stay that ended July 8.
I suspect the reason being Concierge having the ability to obtain an electronic copy of the folio directly from the hotel after our stays, and for them to verify and process the 4th night free benefit more quickly.
Jul 11, 2017, 3:42 pm
#2186
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
I need to cancel a stay I booked via Aspire, any reason to call them vs just cancelling on marriot.com?
Jul 11, 2017, 4:54 pm
#2187
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
None that I can think of. In fact, I remember one concierge agent giving me a spiel about how, if I needed to cancel, I should make sure to do it with the hotel.
Jul 12, 2017, 4:56 am
#2188
Join Date: Aug 2015
Posts: 376
Has anyone successfully used a 4th night free and combined it with Fairmont's 3rd night free cert?
Jul 12, 2017, 9:50 am
#2189
Join Date: Apr 2013
Posts: 225
I've done it with Four Seasons, was very open with Aspire (because I wanted the exact deal offered on the website), and the rep acknowledged it was a good deal. Should be no problem, good luck.
Jul 12, 2017, 9:21 pm
#2190
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 614
It took a while to do the reservation, and in the end I got hung up on, but I will take the $500 savings for 1/2 of frustration.
I'm up to $3K in rebates for the first year on a net $100 AF card. Too bad the Chase Fairmont card is going away!