Originally Posted by
Biggie Fries
YMMV. I've had one similar to yours (hotel told Citi I didn't stay there!), but more often smooth sailing. Posted on this somewhere above. Not to add to your miseries, but I did learn early on to hold onto the paper receipt until I got the money credited back; I've twice now had to send them the receipt to get paid.
Thanks. I was able to get a hold of the hotel and they were able to send me an email copy...which is actually pretty amazing since I can attest to how terrible their internet service was. Hopefully Citi takes the receipt and provides the credit.