Jan 6, 2020, 8:34 pm
Last edit by: threeoh
To review discussion from 2016-2019 click HERE.
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my return flight. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Update: new Guide language says "per Covered Trip" and there are reports of a claim on the return leg being denied because of a successful claim on the outbound leg.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my return flight. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Update: new Guide language says "per Covered Trip" and there are reports of a claim on the return leg being denied because of a successful claim on the outbound leg.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
- 01/2021 - covered $225 in meals, hotel, Uber for myself for overnight due to weather; used voucher and paid small amount on the Sapphire Preferred.
- 01/2021 - covered ~$100 for meals and toiletries purchased during a 7+ hour daytime delay.
- 07/2022 - covered $500+ for two travelers: hotel, meals, vending machines for overnight delay at connection; award miles + taxes on CSR
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Chase cards Trip Cancellation/Interruption/Delay insurance benefits (2020-2023)
Mar 10, 2020, 10:48 am
#91
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
This is explicitly excluded from the Chase coverage.
However, Swiss will rebook you for a later date (for the autumn, etc.) for free.
"""
SWISS will waive its rebooking fees for all newly booked flights worldwide with immediate effect and until March 31 and offer a one-off free rebooking. For existing bookings, the new waiver policy will apply worldwide to all flights booked by March 5 with a departure date up to April 30, 2020. Passengers will thus be able to rebook their flight ticket once to a new date up to December 31, 2020 without incurring any rebooking fee. You can find further information about rebooking in our FAQs.
"""
And of course, if they end up cancelling your flight you can get a full refund.
However, Swiss will rebook you for a later date (for the autumn, etc.) for free.
"""
SWISS will waive its rebooking fees for all newly booked flights worldwide with immediate effect and until March 31 and offer a one-off free rebooking. For existing bookings, the new waiver policy will apply worldwide to all flights booked by March 5 with a departure date up to April 30, 2020. Passengers will thus be able to rebook their flight ticket once to a new date up to December 31, 2020 without incurring any rebooking fee. You can find further information about rebooking in our FAQs.
"""
And of course, if they end up cancelling your flight you can get a full refund.
Mar 10, 2020, 1:23 pm
#92
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
This is a really good one. We made airfare reservation with Orbitz on AA.. Leaving GRB on 2/13 to MIA and return 3/1 from LAX. We also purchased a cruise leaving on 2/14 at 4 PM. Boarding noon-2 PM. All reservations were paid with the CSR card.
Well the AA flight from GRB was at 1st delayed then later cancelled due to snow/Tower in ORD. The rebooking would have gotten us to MIA on 2/14 at 9 PM. I said we would fly out of ATW, MSN and MKE any airlines. Nope nothing. So we walked over to Delta and after about 30 minutes had a one way ticket out of MKE at 5;40 AM on 2/14 for over twice the price but getting into MIA at 11 AM.
Upon returning to GRB and picking up the vehicle in MKE we contacted CSR insurance contactor by phone. They said they would reimburse us for Hotel in MKE but nothing on airfare because Orbitz was going to credit the original flight, which was less than 50% of the flight difference to MIA. Just wondering if this sounds right or should they also reimburse us for the difference in airfares? We would have lost 2-3 days of cruising and would have had to purchase tickets to Cartagena, Columbia to catch up with the ship. I'm not sure if CSR would have covered this? Thanks for looking Jim M.
Well the AA flight from GRB was at 1st delayed then later cancelled due to snow/Tower in ORD. The rebooking would have gotten us to MIA on 2/14 at 9 PM. I said we would fly out of ATW, MSN and MKE any airlines. Nope nothing. So we walked over to Delta and after about 30 minutes had a one way ticket out of MKE at 5;40 AM on 2/14 for over twice the price but getting into MIA at 11 AM.
Upon returning to GRB and picking up the vehicle in MKE we contacted CSR insurance contactor by phone. They said they would reimburse us for Hotel in MKE but nothing on airfare because Orbitz was going to credit the original flight, which was less than 50% of the flight difference to MIA. Just wondering if this sounds right or should they also reimburse us for the difference in airfares? We would have lost 2-3 days of cruising and would have had to purchase tickets to Cartagena, Columbia to catch up with the ship. I'm not sure if CSR would have covered this? Thanks for looking Jim M.
Last edited by jjmiller69; Mar 10, 2020 at 1:29 pm Reason: Correction
Mar 10, 2020, 1:33 pm
#93
Original Poster
Join Date: Sep 2014
Posts: 2,531
This is a really good one. We made airfare reservation with Orbitz on AA.. Leaving 2/13 to MIA and return 3/1 from LAX. We also purchased a cruise leaving on 2/14 at 4 PM. Boarding noon-2 PM. All reservations were paid with the CSR card.
Well the AA flight from was at 1st delayed then later cancelled due to snow/Tower in ORD. The rebooking would have gotten us to MIA on 2/14 at 9 PM. This was for a flight out of GRB. I said we would fly out of ATW, MSN and MKE any airlines. Nope nothing. So we walked over to Delta and after about 30 minutes had a one way ticket out of MKE at 5;40 AM on 2/14 for over twice the price but getting into MIA at 11 AM.
Upon returning to GRB and picking up the vehicle in MKE we contacted CSR insurance contactor by phone. They said they would reimburse us for Hotel in MKE but nothing on airfare because Orbitz was going to credit the original flight, which was less than 50% of the flight difference to MIA. Just wondering if this sounds right or should they also reimburse us for the difference in airfares? We would have lost 2-3 days of cruising and would have had to purchase tickets to Cartagena, Columbia to catch up with the ship. I'm not sure if CSR would have covered this?Thanks for looking Jim M.
Well the AA flight from was at 1st delayed then later cancelled due to snow/Tower in ORD. The rebooking would have gotten us to MIA on 2/14 at 9 PM. This was for a flight out of GRB. I said we would fly out of ATW, MSN and MKE any airlines. Nope nothing. So we walked over to Delta and after about 30 minutes had a one way ticket out of MKE at 5;40 AM on 2/14 for over twice the price but getting into MIA at 11 AM.
Upon returning to GRB and picking up the vehicle in MKE we contacted CSR insurance contactor by phone. They said they would reimburse us for Hotel in MKE but nothing on airfare because Orbitz was going to credit the original flight, which was less than 50% of the flight difference to MIA. Just wondering if this sounds right or should they also reimburse us for the difference in airfares? We would have lost 2-3 days of cruising and would have had to purchase tickets to Cartagena, Columbia to catch up with the ship. I'm not sure if CSR would have covered this?Thanks for looking Jim M.
Trip Cancellation/Interruption reimburses you for things you miss for a covered reason. It doesn't cover new expenses (rare exceptions like change fees). Does not cover price of any new tickets under any circumstances. If you had completely missed your cruise it would probably covered the cancellation fee or no show fee for the cruise.
No Chase coverage pays for new tickets.
Read the wiki, a lot is explained there!
Mar 10, 2020, 2:34 pm
#94
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Trip Delay will pay for your hotel/meals/taxis while you wait out a delay. New expenses only, but no onward travel.
Trip Cancellation/Interruption reimburses you for things you miss for a covered reason. It doesn't cover new expenses (rare exceptions like change fees). Does not cover price of any new tickets under any circumstances. If you had completely missed your cruise it would probably covered the cancellation fee or no show fee for the cruise.
No Chase coverage pays for new tickets.
Read the wiki, a lot is explained there!
Trip Cancellation/Interruption reimburses you for things you miss for a covered reason. It doesn't cover new expenses (rare exceptions like change fees). Does not cover price of any new tickets under any circumstances. If you had completely missed your cruise it would probably covered the cancellation fee or no show fee for the cruise.
No Chase coverage pays for new tickets.
Read the wiki, a lot is explained there!
Mar 10, 2020, 3:21 pm
#95
Original Poster
Join Date: Sep 2014
Posts: 2,531
Of course, kind of a big risk in case you get denied on a technicality!
Mar 11, 2020, 6:08 pm
#96
Join Date: Aug 2019
Programs: none
Posts: 56
Hello! I'm on hold with chase and it has been more than 1 hour. I have to cancel my trip for this weekend, and just received a doctor's note yesterday. Per Chase, we need to contact our travel supplier within 48 hours of receiving advice from the doctor. However, I'm having a hard time getting through to British Airways. Is chase flexible on this deadline, especially during this time when all travel suppliers are having extreme high call volumes? Thanks!
Mar 11, 2020, 8:47 pm
#97
Join Date: Feb 2011
Posts: 72
How is Chase handling this for the new travel bans imposed on EU/US travel? This is no longer a "disinclination to travel" and becoming a government mandated quarantine.
Mar 11, 2020, 11:40 pm
#98
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,358
I'm assuming canceled travel due to Trump's Schengen ban would fall under the "quarantine" clause of the policy?
I have an Expedia package to Belgium for March 28 with flights on Delta. I have a feeling Delta is going to cancel those flights and Expedia will have to cancel the package and refund it, but if they don't I might need to take advantage of this benefit.
I have an Expedia package to Belgium for March 28 with flights on Delta. I have a feeling Delta is going to cancel those flights and Expedia will have to cancel the package and refund it, but if they don't I might need to take advantage of this benefit.
Mar 12, 2020, 7:07 am
#99
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
I'm assuming canceled travel due to Trump's Schengen ban would fall under the "quarantine" clause of the policy?
I have an Expedia package to Belgium for March 28 with flights on Delta. I have a feeling Delta is going to cancel those flights and Expedia will have to cancel the package and refund it, but if they don't I might need to take advantage of this benefit.
I have an Expedia package to Belgium for March 28 with flights on Delta. I have a feeling Delta is going to cancel those flights and Expedia will have to cancel the package and refund it, but if they don't I might need to take advantage of this benefit.
r you.
Mar 12, 2020, 3:30 pm
#100
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Damn that's insane that this is specifically excluded. My in-laws booked a Spain/Portugal trip through an agency but booked their plane tix through Expedia (IB issued ticket). IB is allowing date changes but no refunds despite the outbreak in Spain.
Am I correct in understanding that Chase WILL NOT reimburse my in-laws for their plane tickets?
Am I correct in understanding that Chase WILL NOT reimburse my in-laws for their plane tickets?
Mar 12, 2020, 3:47 pm
#101
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Mar 14, 2020, 2:55 pm
#102
Join Date: Oct 2003
Posts: 2,304
Any updates on how Chase is handling independently ticketed airfare for cancelled cruises? I have a South Pacific cruise from New Zealand which I expect to be cancelled as RCL corp is stopping all cruises until April 11. The cruise line will probably offer a refund or future cruise credit. https://presscenter.rclcorporate.com...n-of-cruising/
Airfares were purchased separately from the cruise directly with Air NZ, Intl from SFO-AKL in late March, ZQN-AKL-SFO and two other separately ticketed domestic legs. Would the international ticket cancellation be covered by Chase or would I be better off accepting Air NZ's credit? Air New Zealand's current policy is
https://www.airnewzealand.com/travel-alerts
Traveling with my boyfriend and we don't share a residence. Both tickets were purchased with my CSR.
We still have some time before the flight and things aren't looking good for SF Bay Area, so also waiting to see if Air NZ will be cancelling and/or if flights to/from CA get restricted. Hopefully cancellation from Air NZ side would trigger a refund?
Airfares were purchased separately from the cruise directly with Air NZ, Intl from SFO-AKL in late March, ZQN-AKL-SFO and two other separately ticketed domestic legs. Would the international ticket cancellation be covered by Chase or would I be better off accepting Air NZ's credit? Air New Zealand's current policy is
For any existing long haul bookings (including Honolulu and Bali) issued prior to and including 4 March 2020, with travel commencing prior to 1 July 2020, the following flexibility options are available:
For any existing long haul bookings (including Honolulu and Bali) issued prior to and including 4 March 2020, with travel commencing prior to 1 July 2020, the following flexibility options are available:
- You are able to make one change to your booking, where the standard change fee and contact centre service fee will be waived.
- If you are unsure as to when you would like to travel, you can have your fare held in credit for 12 months from the date of original issue. Upon rebooking, any change fees and service fees will be waived.
Traveling with my boyfriend and we don't share a residence. Both tickets were purchased with my CSR.
We still have some time before the flight and things aren't looking good for SF Bay Area, so also waiting to see if Air NZ will be cancelling and/or if flights to/from CA get restricted. Hopefully cancellation from Air NZ side would trigger a refund?
Mar 15, 2020, 6:59 pm
#103
Join Date: Nov 2012
Location: Minutes from ATL
Programs: DL
Posts: 436
Any updates on how Chase is handling independently ticketed airfare for cancelled cruises? I have a South Pacific cruise from New Zealand which I expect to be cancelled as RCL corp is stopping all cruises until April 11. The cruise line will probably offer a refund or future cruise credit. https://presscenter.rclcorporate.com...n-of-cruising/
Airfares were purchased separately from the cruise directly with Air NZ, Intl from SFO-AKL in late March, ZQN-AKL-SFO and two other separately ticketed domestic legs. Would the international ticket cancellation be covered by Chase or would I be better off accepting Air NZ's credit? Air New Zealand's current policy is
Airfares were purchased separately from the cruise directly with Air NZ, Intl from SFO-AKL in late March, ZQN-AKL-SFO and two other separately ticketed domestic legs. Would the international ticket cancellation be covered by Chase or would I be better off accepting Air NZ's credit? Air New Zealand's current policy is
https://www.airnewzealand.com/travel-alerts
Traveling with my boyfriend and we don't share a residence. Both tickets were purchased with my CSR.
We still have some time before the flight and things aren't looking good for SF Bay Area, so also waiting to see if Air NZ will be cancelling and/or if flights to/from CA get restricted. Hopefully cancellation from Air NZ side would trigger a refund?
Mar 16, 2020, 3:51 pm
#104
Join Date: Aug 2014
Posts: 736
Anyone know how this works for government-imposed shelter in place? In my specific example, I have a flight booked on an airline that only travels to two locations from the United States and my flight has been cancelled but so far they're only offering a voucher for future travel. With their very limited footprint I won't be traveling to anywhere they travel in the next 12mo so I don't want to get stuck with an unusable voucher.
Bay Area shelter-in-place text:
Bay Area shelter-in-place text:
All travel, including, but not limited to, travel on foot, bicycle, scooter, motorcycle, automobile, or public transit, except Essential Travel and Essential Activities as defined below in Section 10, is prohibited. People must use public transit only for purposes of performing Essential Activities or to travel to and from work to operate Essential Businesses or maintain Essential Governmental Functions. People riding on public transit must comply with Social Distancing Requirements as defined in Section 10 below, to the greatest extent feasible. This Order allows travel into or out of the County to perform Essential Activities, operate Essential Businesses, or maintain Essential Governmental Functions.
For the purposes of this Order, "Essential Travel" includes travel for any of the following purposes. Individuals engaged in any Essential Travel must comply with all Social Distancing Requirements as defined in this Section below.
For the purposes of this Order, "Essential Travel" includes travel for any of the following purposes. Individuals engaged in any Essential Travel must comply with all Social Distancing Requirements as defined in this Section below.
- Any travel related to the provision of or access to Essential Activities, Essential Governmental Functions, Essential Businesses, or Minimum Basic Operations
- Travel to care for elderly, minors, dependents, persons with disabilities, or other vulnerable persons.
- Travel to or from educational institutions for purposes of receiving materials for distance learning, for receiving meals, and any other related services.
- Travel to return to a place of residence from outside the jurisdiction.
- Travel required by law enforcement or court order.
- Travel required for non-residents to return to their place of residence outside the County. Individuals are strongly encouraged to verify that their transportation out of the County remains available and functional prior to commencing such travel.
Last edited by Willbur; Mar 16, 2020 at 4:43 pm
Mar 16, 2020, 4:01 pm
#105
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958