Jan 6, 2020, 3:22 pm
Last edit by: motoridersd
THIS IS THE 2020 EDITION OF THE RETENTION OFFER THREAD.
THE THREAD IS NOW ARCHIVED.
PLEASE FOLLOW THE DISCUSSION HERE:
https://www.flyertalk.com/forum/chase-ultimate-rewards/2031754-chase-retention-offers-2021-a.html
Please give us the following data:
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
The archived 2019 edition is here: https://www.flyertalk.com/forum/chas...rs-2019-a.html
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
Chase MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
Chase Ritz Carlton Visa
31 Dec 2020. Offered and accepted $150 statement credit with no spend requirement. <$5k spend in 2020.
Chase Retention Offers (2020/ARCHIVED)
Mar 20, 2020, 7:22 am
#46
Join Date: Aug 2014
Posts: 1,303
United MP with the $95 AF. No offers, cancelled. Actual conversation with Chase rep took 90 seconds.
Mar 21, 2020, 2:34 am
#47
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 863
Ink Business Preferred, 2nd AMF, about $15K spending in the previous year (bonus + mostly 3x categories).
Asked for any offer and was told that there is none. Asked to downgrade to Unlimited and was told that the system says the account was ineligible for product change.
Will call again later and update.
Asked for any offer and was told that there is none. Asked to downgrade to Unlimited and was told that the system says the account was ineligible for product change.
Will call again later and update.
Last edited by ithinkurdumb; Mar 22, 2020 at 1:35 am
Mar 21, 2020, 12:46 pm
#48
Join Date: Dec 2008
Posts: 74
Chase Marriott Business card
Called today and was on hold for 15+ minutes. Said the $99 annual fee had posted, mentioned that I have other business cards, and asked about any offers to motivate me to keep the card. Was offered a $100 statement credit to post in the next 1-2 statement cycles. Accepted of course. Am Chase Private Client, this is my only business card with them (have lots of personal cards); use it for some ongoing expenses that post each month, but not a huge total spend each year.
Mar 21, 2020, 1:22 pm
#49
Join Date: Apr 2008
Location: MSP
Programs: Delta SkyMiles GM/United Mileage Plus/Hilton Honors
Posts: 166
It would be my assumption that considering the current economic state and unknown future that Chase may be ok with some of these cancellations especially from people with multiple CL's, Its a way to reduce their risk. It will be interesting to see if retention offers increase or decrease. Rewards cards are such a large part of the ecosystem since the last financial crisis.
Mar 22, 2020, 8:45 am
#50
Join Date: Dec 2010
Location: DEL
Posts: 1,057
Two data points from separate calls within the last week or so:
1) Amazon rewards card that I got in November. Called to cancel mainly in frustration because it only earns the 3 or 5% on amazon.com, not "all your Amazon purchases", and I buy a fair bit from amazon.de as well. I didn't ask for offers, but the friendly Filipino rep offered me $25 to keep it... oooookay, it's a no-AF card, sold. Still not using it on .de though.
2) CSR: nothing offered, just downgrades to CSP or the Freedom cards. Downgraded to CSP.
1) Amazon rewards card that I got in November. Called to cancel mainly in frustration because it only earns the 3 or 5% on amazon.com, not "all your Amazon purchases", and I buy a fair bit from amazon.de as well. I didn't ask for offers, but the friendly Filipino rep offered me $25 to keep it... oooookay, it's a no-AF card, sold. Still not using it on .de though.
2) CSR: nothing offered, just downgrades to CSP or the Freedom cards. Downgraded to CSP.
Mar 22, 2020, 1:37 pm
#51
Join Date: Apr 2017
Programs: Flying Blue Silver
Posts: 123
CSP: got the card in 2019 without AF, first AF posted in March 2020, roughly $13-14 k spend during that year:
No offers, CSR only talked about downgrading and recommended Freedom Unlimited to keep my points.
No offers, CSR only talked about downgrading and recommended Freedom Unlimited to keep my points.
Mar 23, 2020, 2:53 pm
#52
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
CSR: had open for 3 years. 6k organic spent last year. Explained that I am not getting as much value from card due to reduced travel because of COVID-19 and plus the new higher AF. Rep said there were no offers on account and ask I would still like to close. I decided to product change to Freedom. Have strong history with Chase (Sapphire checking, mortgage, biz cards) but didn't help get an offer here. Will get CSR or CSP for SUB in a year after I am passed the 48 month rule.
Mar 25, 2020, 7:49 pm
#53
Join Date: Dec 2014
Posts: 26
Southwest Priority - They are still doing the $70 statement credit. Had to wait on hold 20 minutes. The rep sounded surprised and almost grateful I accepted the offer.
Mar 26, 2020, 9:28 am
#54
Join Date: May 2014
Posts: 19
Southwest Priority
Another data point--Just called (3/26) and received $70 statement credit.
Hold time was 7 minutes, but the phone conversation was only 2 minutes.
Another data point--Just called (3/26) and received $70 statement credit.
Hold time was 7 minutes, but the phone conversation was only 2 minutes.
Mar 31, 2020, 2:06 pm
#57
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 878
Chase (old) IHG Rewards Club Select Credit Card. Called in for a waiver or fee reduction. None offered. Asked if I could downgrade to a no-fee card, the best she do was downgrade to the IHG Traveler Credit Card with $29 AF. Did not accept and closed account.
I was going to keep this card originally but thinking about how little I will be traveling in the next year, this card with the now capped annual cert is of little use to me.
I was going to keep this card originally but thinking about how little I will be traveling in the next year, this card with the now capped annual cert is of little use to me.
Mar 31, 2020, 2:45 pm
#58
Join Date: Aug 2019
Posts: 44
P2 called to cancel SW Business Premier and was greeted by a message that they were not taking calls except for a few select items and was directed to send a secure message. Did others encounter this and just hold anyway? I assume so based on the references to hold times above. We have the personal card so no real reason to keep the business so we just sent a SM to request cancellation will try for a retention offer on the personal in a couple months.
Apr 1, 2020, 11:26 am
#59
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
P2 called to cancel SW Business Premier and was greeted by a message that they were not taking calls except for a few select items and was directed to send a secure message. Did others encounter this and just hold anyway? I assume so based on the references to hold times above. We have the personal card so no real reason to keep the business so we just sent a SM to request cancellation will try for a retention offer on the personal in a couple months.
Apr 2, 2020, 4:08 pm
#60
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
The annual fee on my Chase United card hit a month ago (saw it on my statement when going through my mail). I tried to call to see if there might be any offers but got the same message. Can one get an offer via secure message? I've kept the card just to keep my United miles from expiring, even though I haven't flown them in years. Maybe it's time to close the card now that the miles don't expire.
P2 called to cancel SW Business Premier and was greeted by a message that they were not taking calls except for a few select items and was directed to send a secure message. Did others encounter this and just hold anyway? I assume so based on the references to hold times above. We have the personal card so no real reason to keep the business so we just sent a SM to request cancellation will try for a retention offer on the personal in a couple months.