Jan 6, 2020, 3:22 pm
Last edit by: motoridersd
THIS IS THE 2020 EDITION OF THE RETENTION OFFER THREAD.
THE THREAD IS NOW ARCHIVED.
PLEASE FOLLOW THE DISCUSSION HERE:
https://www.flyertalk.com/forum/chase-ultimate-rewards/2031754-chase-retention-offers-2021-a.html
Please give us the following data:
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
The archived 2019 edition is here: https://www.flyertalk.com/forum/chas...rs-2019-a.html
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
Chase MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
Chase Ritz Carlton Visa
31 Dec 2020. Offered and accepted $150 statement credit with no spend requirement. <$5k spend in 2020.
Chase Retention Offers (2020/ARCHIVED)
Dec 30, 2019, 12:45 pm
#1
Original Poster
Join Date: Dec 2019
Posts: 2
Chase Retention Offers (2020/ARCHIVED)
12-30-2019
Chase Southwest Plus
Offered $70 statement credit
Had for about a year (annual fee just posted)
Enough spend to meet min spend. Nothing after that
Chase Southwest Plus
Offered $70 statement credit
Had for about a year (annual fee just posted)
Enough spend to meet min spend. Nothing after that
Dec 31, 2019, 7:38 pm
#2
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
30 days
Just clarifying that the AF is refunded if you request cancellation within 30 days after Chase provides the statement on which the annual membership fee is billed.
ie:
- if AF line item billed 1/31/2020
- statement spans 1/12/2020-2/10/2020 (Billing terms are 30 days versus 28 or 29 days)
- you have until 3/11/20 (one day before the next statement cycle starting on 3/12/20) to request cancellation.
- for clarity your 30 days spans [2/11/20-3/11/20] and includes 2/11/20 and 3/11/20
So the actual day that the AF is line item billed is not significant.
Pay attention rather to the statement dates on which you see the AF billed instead and calculate from those dates.
The only times you have less than 30 days is in situations with cards where the billing terms are say, 28 days long.
In these cases a new billing cycle always occurs before 30 days is reached.
Since the CSR's billing is 30 days, 30 days is also the same as "before the next billing cycle."
ie:
- if AF line item billed 1/31/2020
- statement spans 1/12/2020-2/10/2020 (Billing terms are 30 days versus 28 or 29 days)
- you have until 3/11/20 (one day before the next statement cycle starting on 3/12/20) to request cancellation.
- for clarity your 30 days spans [2/11/20-3/11/20] and includes 2/11/20 and 3/11/20
So the actual day that the AF is line item billed is not significant.
Pay attention rather to the statement dates on which you see the AF billed instead and calculate from those dates.
The only times you have less than 30 days is in situations with cards where the billing terms are say, 28 days long.
In these cases a new billing cycle always occurs before 30 days is reached.
Since the CSR's billing is 30 days, 30 days is also the same as "before the next billing cycle."
Jan 1, 2020, 11:33 am
#3
Join Date: Dec 2014
Posts: 257
Southwest RR Business. Annual fee posted 12/1. Called yesterday and was offered credit to offset the fee. Have had the card for a year, only spend was to meet signup bonus.
Jan 2, 2020, 8:10 am
#4
Join Date: Oct 2019
Programs: AA Plat, Hyatt Glob, IHG Spire, Hilton Diamond, National EE, Hertz PC, Marriott Gold
Posts: 46
$70 SC offered on Southwest Priority. Very minimal spend beyond MSR in the first year (e.g., $5.60 ticket fees, the occasional priority boarding upgrade that the Priority gives 4 of for free, some on-board drinks here and there, etc.). Easily accepted.
Jan 2, 2020, 11:30 am
#5
Join Date: Dec 2018
Posts: 3
Southwest Priority
Chase Southwest Priority (personal). $149.00 AF posted yesterday (1/1/20). Called today, asked if there were any retention offers. Rep offered a $70.00 statement credit, happily accepted. Paid the first AF in Jan 2019, opened the card Dec 2018, spent $12k to meet the SUB threshold, no spend afterward.
Jan 3, 2020, 3:46 pm
#6
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,796
Ink Business Preferred
$7k annual spend
No offer
Kept card, will HUCA
$7k annual spend
No offer
Kept card, will HUCA
Jan 4, 2020, 3:05 pm
#7
Join Date: Apr 2001
Programs: Marriott Titanium; Hilton Diamond; United Silver
Posts: 114
1/4/2020
United Explorer Mileage Plus
No offer
first anniversary (first year was waived)
Spending was for the SUB
Will HUCA later.
United Explorer Mileage Plus
No offer
first anniversary (first year was waived)
Spending was for the SUB
Will HUCA later.
Jan 5, 2020, 2:21 pm
#8
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
Just clarifying that the AF is refunded if you request cancellation within 30 days after Chase provides the statement on which the annual membership fee is billed.
ie:
- if AF line item billed 1/31/2020
- statement spans 1/12/2020-2/10/2020 (Billing terms are 30 days versus 28 or 29 days)
- you have until 3/11/20 (one day before the next statement cycle starting on 3/12/20) to request cancellation.
- for clarity your 30 days spans [2/11/20-3/11/20] and includes 2/11/20 and 3/11/20
So the actual day that the AF is line item billed is not significant.
Pay attention rather to the statement dates on which you see the AF billed instead and calculate from those dates.
The only times you have less than 30 days is in situations with cards where the billing terms are say, 28 days long.
In these cases a new billing cycle always occurs before 30 days is reached.
Since the CSR's billing is 30 days, 30 days is also the same as "before the next billing cycle."
ie:
- if AF line item billed 1/31/2020
- statement spans 1/12/2020-2/10/2020 (Billing terms are 30 days versus 28 or 29 days)
- you have until 3/11/20 (one day before the next statement cycle starting on 3/12/20) to request cancellation.
- for clarity your 30 days spans [2/11/20-3/11/20] and includes 2/11/20 and 3/11/20
So the actual day that the AF is line item billed is not significant.
Pay attention rather to the statement dates on which you see the AF billed instead and calculate from those dates.
The only times you have less than 30 days is in situations with cards where the billing terms are say, 28 days long.
In these cases a new billing cycle always occurs before 30 days is reached.
Since the CSR's billing is 30 days, 30 days is also the same as "before the next billing cycle."
Jan 7, 2020, 12:44 pm
#9
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,457
Chase Southwest Premier Business
Southwest Premier Business card, the one with the $99 annual fee. First anniversary, no spend after meeting the minimum, called after fee posted to statement. Immediate offer of $100 statement credit. Will keep it for another year!
Jan 7, 2020, 1:21 pm
#10
Join Date: Sep 2014
Posts: 27
IHG Rewards $89 fee, was repeatedly told that Chase never offers credits for annual fees. Offered to downgrade to $29 version and declined.
Jan 7, 2020, 2:24 pm
#11
Join Date: Dec 2019
Posts: 4
1/1/2020 AF posted
1/7/2020 Called for retention offer, initially denied, HUCA then received $70 statement credit
1 year, ~2k annual spend
1/7/2020 Called for retention offer, initially denied, HUCA then received $70 statement credit
1 year, ~2k annual spend
Jan 7, 2020, 4:50 pm
#12
Join Date: Jan 2000
Posts: 3,026
AF for United Club card came up this month so I decided to cancel. Had the card for 6 years and had decent spend on it. Was useful for the club access - less so after they required a UA BP.
No retention offer. Only an offer to downgrade to a United no fee card.
The agent did transfer my $50K credit line to my CSR
No retention offer. Only an offer to downgrade to a United no fee card.
The agent did transfer my $50K credit line to my CSR
Jan 7, 2020, 5:16 pm
#13
Join Date: Sep 2014
Posts: 5
Chase Southwest Priority. Offered $35 statement credit (AF is $149) but no spend requirement. I declined.
Not sure if it was the right decision--I already got two priority boarding credits this round, so had two more (worth 60-80 but only something worthwhile IMHO for long flights) plus the card has a 75 Southwest credit and 7500 annual points. Adding that all up comes up pretty even). But what done is done. I will enjoy the simplicity of one less credit card bill each month . . .
Not sure if it was the right decision--I already got two priority boarding credits this round, so had two more (worth 60-80 but only something worthwhile IMHO for long flights) plus the card has a 75 Southwest credit and 7500 annual points. Adding that all up comes up pretty even). But what done is done. I will enjoy the simplicity of one less credit card bill each month . . .
Jan 7, 2020, 8:18 pm
#14
Join Date: Feb 2015
Posts: 48
No RO
4 year CSR cardholder, never tried for a RO before. Called up today and asked if any offers exist and the agent said no. Only offered to downgrade to CF/CFU. Annual spend around USD12k.
No RO on the United Explorer card either.
No RO on the United Explorer card either.
Jan 7, 2020, 10:26 pm
#15
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
You've twice posted about retention offers (December in the 2019 thread and now in this one) without either time mentioning which card it was!