Sep 2, 2017, 7:31 pm
Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Chase Sapphire Reserve: Renewal & Retention
Sep 12, 2017, 10:36 pm
#196
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
If I cancel, what is the best value to transfer my UR before doing so? I have 130K Ultimate Rewards points. I have lots of BA & Marriott/SPG points I could add to.
Sep 12, 2017, 11:20 pm
#197
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I'd look at Hyatt. They have a lot of 12-15K properties and I value their points easily at 1.5 cents or more. I have a stay next week at a 5K property but those are hard to come by. You're just not going to get that value moving them to Marriott.
Sep 13, 2017, 6:02 am
#198
Join Date: Aug 2005
Posts: 730
I have about 165k points, I generally use miles to fly business class to SE asia, what would be the best value?
Sep 13, 2017, 6:36 am
#199
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
Sep 13, 2017, 11:14 am
#201
Join Date: Oct 2010
Location: USA
Programs: AS MVP; UA Gold; DL Gold; Marriott Titanium
Posts: 156
I guess I should have clarified. I'm happy with accruing Chase UR points (and SPG Starpoints). Given that I don't feel a need (or pull) to accrue AMEX or Citi points, the CSR is the best card for my needs based on how plan my redemptions.
Sep 13, 2017, 12:45 pm
#202
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
10.6k spend, no offer
Wife spent $10.7K, no offer (except credit card downgrade). Transferred credit to UA Explorer and cancelled. She got great value while it lasted. $300 travel credit received twice plus $100 Global Entry Renewal Credit plus 100k points. Was about to apply for CSP, but can't for a year now due to new rules.
Sep 13, 2017, 1:59 pm
#203
Join Date: Jan 2013
Posts: 1,438
Thank you. We applied on May 18. Initially declined, then dealt with Recon for a weeks or so. Got approved and starting using the card early June 2017.
Last edited by cheaptom; Sep 13, 2017 at 2:04 pm
Sep 13, 2017, 9:43 pm
#204
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Wife spent $10.7K, no offer (except credit card downgrade). Transferred credit to UA Explorer and cancelled. She got great value while it lasted. $300 travel credit received twice plus $100 Global Entry Renewal Credit plus 100k points. Was about to apply for CSP, but can't for a year now due to new rules.
The reason I ask is that you seem somewhat surprised by not getting an offer.
Sep 13, 2017, 9:46 pm
#205
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
I think they actually want some people to cancel. Not sure the card has been profitable for them and I think they would be just fine if people under $100k annual spend and certainly under $72k annually dropped. Just my guess
Sep 13, 2017, 10:40 pm
#206
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
On the other hand, if someone would be willing to fork over a $450 annual fee and just make it their one and only everyday card, I'm sure Chase would not have a problem. Regardless of how little was spent, it's unlikely someone like this would get enough value to cause Chase to lose money.
Sep 13, 2017, 11:50 pm
#207
Join Date: Dec 2009
Posts: 116
You're probably right. But I think it has more to do than just your annual spend. I think it's a combination of how much spend earns 3x points and how many points you transfer from other cards like the Freedom and Freedom UL. You could have someone spend over $100,000 annually but if it's all travel and dining, Chase is losing money. And someone earning 5x points from another card and transfers it over, is essentially getting a minimum of 7.5x points in value, thus causing Chase to lose even more.
On the other hand, if someone would be willing to fork over a $450 annual fee and just make it their one and only everyday card, I'm sure Chase would not have a problem. Regardless of how little was spent, it's unlikely someone like this would get enough value to cause Chase to lose money.
On the other hand, if someone would be willing to fork over a $450 annual fee and just make it their one and only everyday card, I'm sure Chase would not have a problem. Regardless of how little was spent, it's unlikely someone like this would get enough value to cause Chase to lose money.
Sep 14, 2017, 12:23 am
#208
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
I think Chase underestimated the intelligence of most of the people who signed up for the CSR. I suspect change is coming sooner rather than later.
Sep 14, 2017, 5:11 am
#209
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,795
Though my CSR had an unexpected use at the gym. The clip on the bottom of my cycle shoe was coming loose and I was able to use my metal card as an improvised flat head screwdriver.
so there's that added value....
Sep 14, 2017, 6:04 am
#210
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
Received a $37.50 statement credit today as partial refund of my CSR annual fee. (Downgraded CSR to Chase Freedom last week.)