Sep 2, 2017, 7:31 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: kerrigjl

In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* ~~no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time,~~ and will cancel the card at the cardholders request without further ado.

*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html

Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."

This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.

The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.

The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.

09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend

Chase Sapphire Reserve: Renewal & Retention

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Sep 2, 2017, 7:34 pm

#106

philemer

FlyerTalk Evangelist

Join Date: Aug 2002

Location: Intermountain West

Programs: Too many to list

Posts: 12,089

Quote:

Originally Posted by Critterlynn

Unless someone spends hundreds of thousands dollars, I highly doubt your going to see any retention offers. As far as strategy is concerned, you're pretty much limited to two options. Cancel or downgrade.

I wouldn't be surprised to see a partial discount on AF or a few 1000 UR pts.

Sep 2, 2017, 7:36 pm

#107

philemer

FlyerTalk Evangelist

Join Date: Aug 2002

Location: Intermountain West

Programs: Too many to list

Posts: 12,089

new wikipost

I started a wiki post above. Please enter any retention offers and/or product change offers along with the date and if you accepted or did a PC. Thanks!

Sep 2, 2017, 8:01 pm

#108

Critterlynn

Join Date: Nov 2015

Location: St. Louis, MO

Programs: Southwest Companion Pass

Posts: 790

Quote:

Originally Posted by philemer

I wouldn't be surprised to see a partial discount on AF or a few 1000 UR pts.

That would be nice. I'm thinking about downgrading to the CSP just to avoid the $75 authorized user fee. A $75 dollar credit would be enough to convince me to keep it.

Sep 2, 2017, 9:36 pm

#109

Diplomatico

Join Date: Aug 2007

Location: Truth or Consequences, NM

Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium

Posts: 6,195

Self-edit.

Last edited by Diplomatico; Sep 3, 2017 at 6:39 am

Sep 2, 2017, 11:03 pm

#110

wco81

Suspended

Join Date: Oct 2004

Location: Bay Area

Programs: DL SM, UA MP.

Posts: 12,729

What do you ask for, UR points or credits specifically?

Or ask for PC?

Sep 3, 2017, 7:41 am

#111

rrgg

Join Date: Dec 2004

Posts: 7,905

Quote:

Originally Posted by tmiw

I was under the impression that Chase supposedly passes it on via a less favorable exchange rate (vs. having a separate line item on statements), but I could very well be wrong on that. I'll have to search around a bit and read other posts about it.

I compared rates on different cards twice in my own small tests. Capital One Mastercard gave me a better rate than my Chase cards and Amex SPG. Maybe it's a coincidence. Also:
http://onemileatatime.boardingarea.c...exchange-rate/
http://viewfromthewing.boardingarea....6/02/23/44961/

Sep 3, 2017, 8:26 am

#112

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

Quote:

Originally Posted by rrgg

I compared rates on different cards twice in my own small tests. ...

Discussion here:

http://www.flyertalk.com/forum/credi...all-cards.html

Sep 3, 2017, 10:36 am

#113

bernyx

Join Date: Aug 2005

Posts: 730

if I apply for a chase sapphire preserve and get approved, I know I won't get the bonus miles since I have the reserve, but would I still get the AF waived? Then I can cancel the reserve

Sep 3, 2017, 11:12 am

#114

mhdena

Join Date: May 2015

Location: LAX, BUR

Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry

Posts: 1,933

Quote:

Originally Posted by bernyx

if I apply for a chase sapphire preserve and get approved, I know I won't get the bonus miles since I have the reserve, but would I still get the AF waived? Then I can cancel the reserve

This plan doesn't make much sense, why not PC the Reserve to the Preferred?

If you're trying to avoid an annual fee looks like you'll have to wait a year.

Sep 3, 2017, 12:48 pm

#115

CMH Jay

Join Date: May 2014

Location: CMH, or else LHR or ORD

Programs: BA Executive Club Gold, Hilton Honors Gold

Posts: 11

AF for CSR posted 9/1
spent just shy of $72k over the past 12 months.
Called, spoke to a pleasant rep who reminded me of all my benefits.
I asked if there were any retention offers or challenges on my account, or any possibility of AF reimbursement. He said no, but thanks for my patronage and reminded me again of the benefits.
I'm keeping it, but thought I'd call to see, figuring it wouldn't hurt.

I'm not CPC, FWIW.

Last edited by CMH Jay; Sep 6, 2017 at 6:59 am

Sep 3, 2017, 1:01 pm

#116

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,147

Quote:

Originally Posted by CMH Jay

[I can't read or contribute to the Wiki above - I can't write in it as I'm a relative newbie. I don't know why I can't read it.]

There is no content in wiki as no one contributed, so nothing to read.

CMH Jay likes this.

Sep 3, 2017, 5:41 pm

#117

TennisNoob

Join Date: Sep 2013

Location: IAH

Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver

Posts: 4,043

Sapphire Reserve

09/03/15 - 1st anniversary, 30k spend, no offer.

Sep 3, 2017, 7:57 pm

#118

pallhedge

Join Date: Sep 2011

Posts: 1,857

Quote:

Originally Posted by bernyx

if I apply for a chase sapphire preserve and get approved, I know I won't get the bonus miles since I have the reserve, but would I still get the AF waived? Then I can cancel the reserve

Per the new One Sapphire rule, your application will be denied. Don't bother trying.

Sep 4, 2017, 9:08 am

#119

Troopers

Join Date: Sep 2015

Location: SFO

Posts: 3,881

Quote:

Originally Posted by CMH Jay

AF for CSR dropped 9/1
spent just shy of $72k over the past 12 months.
Called, spoke to a pleasant rep who reminded me of all my benefits.
I asked if there were any retention offers or challenges on my account, or any possibility of AF reimbursement. He said no, but thanks for my patronage and reminded me again of the benefits.
I'm keeping it, but thought I'd call to see, figuring it wouldn't hurt.

Are you CPC?

Quote:

Originally Posted by TennisNoob

Sapphire Reserve

09/03/15 - 1st anniversary, 30k spend, no offer.

Are you CPC?

Sep 4, 2017, 11:32 am

#120

RNE

Join Date: Sep 2005

Location: JZRO

Posts: 9,169

Quote:

Originally Posted by CMH Jay

[I can't read or contribute to the Wiki above - I can't write in it as I'm a relative newbie. I don't know why I can't read it.]

AF for CSR dropped 9/1
spent just shy of $72k over the past 12 months.
Called, spoke to a pleasant rep who reminded me of all my benefits.
I asked if there were any retention offers or challenges on my account, or any possibility of AF reimbursement. He said no, but thanks for my patronage and reminded me again of the benefits.
I'm keeping it, but thought I'd call to see, figuring it wouldn't hurt.

Thanks. Good to know. I'll let you know how I do when the time comes.

Quote:

Originally Posted by TennisNoob

Sapphire Reserve

09/03/15 - 1st anniversary, 30k spend, no offer.

Huh? The Sapphire Reserve didn't exist in 2015.