Sep 2, 2017, 7:31 pm
Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Chase Sapphire Reserve: Renewal & Retention
Sep 4, 2017, 11:45 pm
#136
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
You have to have Sapphire Preferred or Reserve in order to do that.
Or Ink Preferred?
Sep 5, 2017, 5:49 am
#138
Join Date: Sep 2011
Posts: 1,857
Sep 5, 2017, 7:31 am
#139
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Correct, you need a fee card to be able to transfer points to a Airline or Hotel program. Non fee cards were never intended for this. Non fee cards are only good for boosting points or cashing out for a statement credit.
Sep 5, 2017, 1:27 pm
#141
Join Date: Nov 2014
Location: NYC
Posts: 557
CPC. No retention offer, about $40K of spend. CSR told me that the retention department is closed today, but he didn't see any offers on the account.
Sep 5, 2017, 1:30 pm
#142
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
t.
Sep 5, 2017, 2:39 pm
#143
Join Date: Nov 2014
Location: NYC
Posts: 557
I only called because of the Doctor of Credit rumor that some retention offers were going to be offered: https://www.doctorofcredit.com/rumor...on-offers-cpc/
Sep 5, 2017, 2:40 pm
#144
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
True, but I was still surprised to see that the guy a few posts above who put $72K on the card wasn't offered anything.
Sep 5, 2017, 3:11 pm
#145
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
If he's still sitting on those points, that's even more reason not to offer a retention offer as Chase probably knows he will keep it anyway.
Sep 5, 2017, 3:22 pm
#146
Join Date: Sep 2011
Posts: 1,857
What do you mean by "not necessarily?" You 100% necessarily need to move your points to one of the cards I listed in order to be able to transfer them to travel partners. Yes, you can do that via a household member who has one of those cards, but you MUST move the points.
Sep 5, 2017, 4:04 pm
#147
Join Date: Apr 2011
Posts: 1
The annual fee just posted for me a couple days ago. I called in and talked to retention for awhile and they told there were no offers yet, but to call back towards the end of my next billing cycle right before I have to either cancel or commit to the annual fee. I had 140k spend over the course of the last year. They did give me a $95 statement credit on my chase ink card, and recommended calling back at a later date.
Sep 5, 2017, 4:27 pm
#148
Join Date: Oct 2006
Location: Chicago
Programs: AA,UA, BA, DAL, FB
Posts: 135
chase sapphire reserve renewal and retention
About $10K in spending. No offer. Kept Prestige for 4th nite free. Didn't need to pay annual fee for CSR. Cancelled.
Sep 5, 2017, 8:12 pm
#149
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,397
The annual fee just posted for me a couple days ago. I called in and talked to retention for awhile and they told there were no offers yet, but to call back towards the end of my next billing cycle right before I have to either cancel or commit to the annual fee. I had 140k spend over the course of the last year. They did give me a $95 statement credit on my chase ink card, and recommended calling back at a later date.
Sep 5, 2017, 8:30 pm
#150
Join Date: Feb 2011
Posts: 197
My CSR comes up for annual renewal this month. I probably average 2-3K spending on the card per month.
I called to try to get a loyalty bonus, threatening to cancel my card. The rep. offered me numerous downgrades but said there was no loyalty promotion on this card at this time.
I have several other Chase cards.
I also spoke with a "supervisor" who took the same hard line.
I got the feeling this is firm policy. If anybody has better luck than I did please let us know.
I called to try to get a loyalty bonus, threatening to cancel my card. The rep. offered me numerous downgrades but said there was no loyalty promotion on this card at this time.
I have several other Chase cards.
I also spoke with a "supervisor" who took the same hard line.
I got the feeling this is firm policy. If anybody has better luck than I did please let us know.