Aug 22, 2016, 11:52 am
Last edit by: mia
This thread continues discussion which started here in 2010: JP Morgan Palladium Card
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
JPM Reserve VISA Infinite replaced Palladium (2016 - 2021)
Apr 27, 2019, 3:32 pm
#1801
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Chase changed the travel agency within the past two weeks and it’s no longer John Paul. All the good features are now gone and the service is now terrible and no better than just using the website.
Apr 27, 2019, 4:10 pm
#1802
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Apr 27, 2019, 4:49 pm
#1803
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Apr 27, 2019, 5:42 pm
#1804
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,147
Thanks.
Apr 27, 2019, 5:51 pm
#1805
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
John Paul could book any travel directly from any website and wasn’t restricted to the UR portal. They would charge your card the full amount and issue a statement credit at 1.5x to negate the full cost. They would also get back to you as promised if they needed to research a complex booking whereas this new service doesn’t do anything more than what you can get on the web portal. Yes, more than one HUACA. Now it makes sense as the hold music is different and they don’t ask for the last 4x of card number.
May 2, 2019, 4:48 pm
#1806
Join Date: May 2011
Posts: 110
In the eyes of Chase, the JPM Reserve is seen as the equivalent of the CSR as a product offering. Case in point last summer when I was shopping around for a mortgage. Chase was running a promotion of UR points if you closed a mortgage with Chase, 75k for Sapphire Reserve, 50k for Sapphire Preferred, and 25k for Freedom and Freedom Unlimited. Based on the fact that I had the JPM Reserve card but not the CSR I inquired with multiple departments including CPC, Home Mortgage Marketing, and several others and half the people I spoke to had no idea what the JPM Reserve card was, some were reading from a script and said that it had to be a Sapphire card or a Freedom card, and other saying definitively that I would not get the points. So I ended up applying for a CSR for my wife so she could get the 75k card. Yeah, 2 weeks after my mortgage closed the 75k posted to my JPM Reserve card. So while not one of the 8 or so people I spoke to knew the correct answer, this data point makes me think that in the eyes of the Chase internal system the JPM Reserve = CSR.
Another thing is that I don't think I've ever gotten a Chase Offers promo on the JPM Reserve card while I've gotten them on all of my other Chase cards (6 total including the JPM card).
And finally I have both the metal card and a plastic card, with different expiration dates and different CVC codes but the numbers on the front are the same. Both cards work, even though the zip codes on both cards are still my old zip code. Despite having it changed, no mailings going to my old address, and no record left of my old address, whenever I'm asked for the zip code for verification, if I use my current zip code it fails, but if I use my old zip code it works.
Yeah, the JPM card is certainly a strange one to have. I rarely if ever use the metal card and use the plastic version daily. But for the same AF as the Sapphire Reserve but the benefits of the hidden trade line and the United Club, in my eyes it's definitely worth keeping over the Sapphire Reserve, which I had in the past but no longer do.
Another thing is that I don't think I've ever gotten a Chase Offers promo on the JPM Reserve card while I've gotten them on all of my other Chase cards (6 total including the JPM card).
And finally I have both the metal card and a plastic card, with different expiration dates and different CVC codes but the numbers on the front are the same. Both cards work, even though the zip codes on both cards are still my old zip code. Despite having it changed, no mailings going to my old address, and no record left of my old address, whenever I'm asked for the zip code for verification, if I use my current zip code it fails, but if I use my old zip code it works.
Yeah, the JPM card is certainly a strange one to have. I rarely if ever use the metal card and use the plastic version daily. But for the same AF as the Sapphire Reserve but the benefits of the hidden trade line and the United Club, in my eyes it's definitely worth keeping over the Sapphire Reserve, which I had in the past but no longer do.
May 3, 2019, 3:09 pm
#1807
Join Date: Mar 2009
Location: NYC
Programs: UA GS 1.6MM, JPMorgan Reserve, Bonvoy Titanium & LTP
Posts: 159
I had to get a replacement card because my account number was compromised. The new card has a 2/19 version date above the magstripe as opposed to the old card having a 6/16 version. The renewal date was oddly 4.5 years rather than 5. The card finish is more matte/silk rather than glossy and you can see a slight indentation on the back where the security code is and due to the chip on the front. I don’t see anything indicating there is contactless functionality. It also didn’t come in that ridiculous gigantic box and instead was in a slimmer carrier without the promotional materials. The old and new cards appear to be the same thickness and weight but I don’t have a gram scale to verify.
May 3, 2019, 3:10 pm
#1808
Join Date: Dec 2013
Programs: Cards: JPMR, United Quest, Chase Ink Bus Cash, Chase Freedom U, Citi Costco, AmEx Blue
Posts: 391
Do we still have to CONVERT from metal to plastic and then convert back to get a metal card on renewal? It doesn't seem like people can anymore just get both.
May 3, 2019, 3:20 pm
#1809
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Jun 3, 2019, 1:24 pm
#1810
Join Date: Jun 2004
Location: NY
Posts: 102
John Paul could book any travel directly from any website and wasn’t restricted to the UR portal. They would charge your card the full amount and issue a statement credit at 1.5x to negate the full cost. They would also get back to you as promised if they needed to research a complex booking whereas this new service doesn’t do anything more than what you can get on the web portal. Yes, more than one HUACA. Now it makes sense as the hold music is different and they don’t ask for the last 4x of card number.
This whole "use your points at 1.5x for travel bookings" isn't looking so good if the pricing for travel is always higher.
I thought the old travel service was pretty good, even if it took them awhile to research and book it. Oh well - just another perk taken away. No surprise.
Jun 4, 2019, 10:18 am
#1811
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,147
J.P. Morgan Chase requests your feedback
Received an email today with the above title, which continues to say:
"Help us improve J.P. Morgan Reserve Travel
As a valued card member, your feedback means a great deal to us. Please take a moment to share your thoughts as we use your feedback to help us make future enhancements to our program."
Unfortunately, the email did not come from JP Morgan, but from a survey firm hired by Aspire Lifestyles, meaning that JP Morgan probably will not get the feedback at all.
Did everyone get this, or only those who have previously interacted with Aspire Lifestyles?
"Help us improve J.P. Morgan Reserve Travel
As a valued card member, your feedback means a great deal to us. Please take a moment to share your thoughts as we use your feedback to help us make future enhancements to our program."
Unfortunately, the email did not come from JP Morgan, but from a survey firm hired by Aspire Lifestyles, meaning that JP Morgan probably will not get the feedback at all.
Did everyone get this, or only those who have previously interacted with Aspire Lifestyles?
Last edited by 747FC; Jun 4, 2019 at 10:32 am
Jun 4, 2019, 10:22 am
#1812
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Jun 4, 2019, 10:31 am
#1813
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,147
The basic question is whether Aspire is sending a customer experience survey only to those who have interacted with them. If so, then they already have one's email.
No, I don't think that Chase necessarily gets the information. The data is collected under the privacy policy of Aspire, and not Chase.
ETA: I should have said in my OP that Chase probably would not get the feedback.
No, I don't think that Chase necessarily gets the information. The data is collected under the privacy policy of Aspire, and not Chase.
ETA: I should have said in my OP that Chase probably would not get the feedback.
Jun 4, 2019, 11:24 pm
#1814
Join Date: Aug 2016
Location: SJC, LAX, TPE
Programs: Hilton Diamond, Marriott Platinum, IHG Platinum
Posts: 195
Very insignificant question, but has anyone recently ordered a card as a damaged replacement (keep same number)? Was the expiration and security numbers changed? If anyone wants to try it out, I would appreciate the data point. Also if anyone can kindly post pics of the new card design with personal info redacted, I would appreciate it 
Sorry for my insignificant question, but my card is completely scratched up with the clear coat peeling left and right, and I kinda do not want to order another replacement if they change the expiration/cvv again.
Sorry for my insignificant question, but my card is completely scratched up with the clear coat peeling left and right, and I kinda do not want to order another replacement if they change the expiration/cvv again.
Jun 5, 2019, 6:57 am
#1815
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
If you have the card on file with merchants which the issuer identifies as "recurring" you may not need to update those details. We do not use any Chase cards for recurring charges, but American Express cards update automatically.