Aug 22, 2016, 11:52 am
Last edit by: mia
This thread continues discussion which started here in 2010: JP Morgan Palladium Card
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
JPM Reserve VISA Infinite replaced Palladium (2016 - 2021)
Aug 31, 2019, 7:25 pm
#1831
Join Date: Nov 2005
Location: SIN / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,215
Very odd and definitely a fail. I never call JPM and have never had charges rejected, even in presumably much higher-risk locations like Nigeria or South Sudan, let alone Europe.
Aug 31, 2019, 7:37 pm
#1832
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
The only time I’ve had an alert/block was due to obvious fraud, where my number was cloned and a card with an incorrect 3-digit security code was used at a gas pump in another state. I got an email and called and received a new card overnight.
Aug 31, 2019, 8:43 pm
#1833
Join Date: Dec 2013
Programs: Cards: JPMR, United Quest, Chase Ink Bus Cash, Chase Freedom U, Citi Costco, AmEx Blue
Posts: 391
I’m impressed you found somewhere that takes credit cards in South Sudan. It’s been more than 7 years since I was there, but cash only!
Aug 31, 2019, 9:22 pm
#1834
Join Date: Nov 2005
Location: SIN / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,215
At the risk of taking this thread too far off topic, it's still quite rare, but some of the higher-end (for Juba, at least...) hotels were now taking cards; I stayed at Acacia Village. Most things of course still needed cash, and ATMs were largely useless, working with local cards only at least as of late 2018.
Aug 31, 2019, 9:59 pm
#1835
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
I've never had JPM charges rejected. Unfortunately someone called to ask about my credit line, which prompted the Chase fraud department to cancel it and order a new card right before I got on a plane. Although I always travel with multiple CCs this was still a PITA because I use the JPM card for all travel expenses including hotels, dining, car rentals, etc.
I really resent that none of the major issuers will provide cardholders with info on where the card was compromised (which might help to prevent future incidents). This was my "go to" card for everything but now I will have to be a bit more circumspect on where I use it, particularly overseas. And never on swipe terminals.
On the plus side, the CVN was starting to fade and the metal corners were getting rough...
I really resent that none of the major issuers will provide cardholders with info on where the card was compromised (which might help to prevent future incidents). This was my "go to" card for everything but now I will have to be a bit more circumspect on where I use it, particularly overseas. And never on swipe terminals.
On the plus side, the CVN was starting to fade and the metal corners were getting rough...
Sep 1, 2019, 5:37 am
#1836
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
I wonder if the fact that you do not meet the current requirement to have the card means that it is not integrated into Chase's IT system correctly. You might receive much better service if you change to Sapphire Reserve which does not expect to find a Chase bank account.
Sep 1, 2019, 7:30 am
#1837
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Sep 1, 2019, 12:19 pm
#1838
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,367
Im
a JP Reserve card holder but not a private banking client. I called one month before doing international travel to Italy letting them know my itinerary and set up a cap on ATM cash advance and my pin as I didn’t want to bring a debit card. Result was Not being able to use the credit or debit card. Apparently there was no record of my call and my pin got disabled and I’d have to wait till Monday to fix it.
I was stranded not able to check into a hotel and the executive line couldn’t offer a solution.
I didn’t have my Amex on
me but because I had their phone number was able to call Amex and they secured the room
for me even though the hotel didn’t even accept Amex!
Next day i call collect the number on back of JP reserve card. They had no record of my call or issues. Within 5 minutes of being on phone I get a fraud alert email from chase for my attempted room
charge the night before (about ten hours earlier). I get transferred to chase fraud prevention who then clears me to do charges but still have to wait until Monday for cash advance. Monday we will see what happens but I’m pretty sure I’m canceling my cards.
i was standing in a hotel lobby and was offered no solution after a 40 min phone call. But the next day phone call was more frustrating. After being cleared I made a store purchase and then get denied again about an hour later for another purchase. Fraud prevention alert again. I called and got cleared and will possibly follow up Monday regarding not being able to use cash advance. I’ll follow up but anyone ever have similar issues?
a JP Reserve card holder but not a private banking client. I called one month before doing international travel to Italy letting them know my itinerary and set up a cap on ATM cash advance and my pin as I didn’t want to bring a debit card. Result was Not being able to use the credit or debit card. Apparently there was no record of my call and my pin got disabled and I’d have to wait till Monday to fix it.
I was stranded not able to check into a hotel and the executive line couldn’t offer a solution.
I didn’t have my Amex on
me but because I had their phone number was able to call Amex and they secured the room
for me even though the hotel didn’t even accept Amex!
Next day i call collect the number on back of JP reserve card. They had no record of my call or issues. Within 5 minutes of being on phone I get a fraud alert email from chase for my attempted room
charge the night before (about ten hours earlier). I get transferred to chase fraud prevention who then clears me to do charges but still have to wait until Monday for cash advance. Monday we will see what happens but I’m pretty sure I’m canceling my cards.
i was standing in a hotel lobby and was offered no solution after a 40 min phone call. But the next day phone call was more frustrating. After being cleared I made a store purchase and then get denied again about an hour later for another purchase. Fraud prevention alert again. I called and got cleared and will possibly follow up Monday regarding not being able to use cash advance. I’ll follow up but anyone ever have similar issues?
So you asked for a higher cap on ATM withdrawals? IME the cap has always been a function of the local ATM's rules not chase. I've never had a problem using the card at an ATM or a bank to get cash. How new is your account?
Sep 1, 2019, 12:25 pm
#1839
Join Date: Dec 2013
Programs: Cards: JPMR, United Quest, Chase Ink Bus Cash, Chase Freedom U, Citi Costco, AmEx Blue
Posts: 391
It looks like you can place a travel notification from the site here:
Sep 1, 2019, 12:37 pm
#1840
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Sep 1, 2019, 4:53 pm
#1841
Join Date: Jul 2015
Location: Boise Idaho
Posts: 34
this could be true. I do have multiple chase accounts including business checking and business credit cards but this could be the issue nonetheless
Sep 1, 2019, 5:27 pm
#1843
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Sep 1, 2019, 5:39 pm
#1844
Join Date: Jul 2015
Location: Boise Idaho
Posts: 34
Just to clarify I wasn’t able to do Any withdrawal so the amount wasn’t the issue. It started with my card being denied at a hotel check in and immediately tried to withdraw cash at a bank atm about 20 minutes later. Problem was not getting assistance in resolution that night. I was literally left stranded
side note American Express was able to get an Italian speaking support representative on phone with the hotel in about 5 minutes and secured my room.
Last edited by mia; Sep 1, 2019 at 6:39 pm Reason: Formatting
Sep 28, 2019, 4:48 am
#1845
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
