Chase Luxury Hotel Collection

Old Oct 2, 2018, 11:43 am
  #166  
 
Join Date: Nov 2012
Programs: WN CP; AMEX MR, US, DL
Posts: 27
Program - Luxury Hotel & Resort
Hotel – Aria 1 night
Early Check-in – Check-in around 1:00 pm
Late Check-out – Not requested
Upgrade - Strip view room. Because Aria sits so far back on the property, this was a view of the strip or toward the strip. It is not a view down the strip. The MGM Grand was prominent, as were the other buildings within the city center complex. It was a good view, but not a classic down the strip view.
Breakfast Credit - 2x$25 per person @ Room Service or Aria Cafe. -- This could be used at any time during the stay, so we used it upon arrival for lunch. I was told anything from Aria Cafe would code properly for breakfast credit.
LHR Benefit - $100 food & bev, used at any Aria food outlet (charged to the room). Note that the welcome letter has not been updated to reflect restaurants that closed more than four months ago and the credit could be used at Javier's even though it was not listed.
Overall impression: We got a great deal for this one-night stay. The flexibility to use breakfast credit any time and the food & beverage (rather than spa) credit were huge positives.
kaisersrsic is offline  
Old Oct 5, 2018, 1:16 am
  #167  
 
Join Date: Sep 2010
Location: EWR-OGG
Programs: UA 1K, 2mm
Posts: 160
Thumbs down argh...

Tried logging onto the LHR Collection site to do a hotel search. Doing it in Safari got the home page and nothing else would load. Firefox (on the same computer) got me to the hotel listings, but the pop up asking for the first 6 of your card number didn't respond to my 6 digits (Sapphire Reserve), so I was never able to get beyond there.

AMEX FHR is an antiquated system, but at least it works.

Anyone else having oddball issues with this site? Apple laptop running High Sierra 10.13.6.
misdirected baggage is offline  
Old Oct 5, 2018, 10:18 am
  #168  
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Apr 2016
Location: DFW
Posts: 675
I usually log through Chase first and go to LHR through their UR portal and I've never had an issue.
vh_bu98 is offline  
Old Oct 21, 2018, 1:08 pm
  #169  
 
Join Date: Feb 2016
Location: CONUS
Programs: Bonvoy LT Gold, UA Platinum, AA Gold
Posts: 6
I too attempted to login to the LHR collection website both thru the CSR portal and their regular website and received messages that the site is unavailable because theyre trying to improve the experience.
TomWK2 is offline  
Old Nov 11, 2018, 10:32 am
  #170  
 
Join Date: May 2017
Posts: 34
Anyone could help answer a probably dumb question: I reserved 2 rooms at MGM Grand Las Vegas at same night with my CSP through Chase LHR. Deposit was charged to CSP. Can I use my AMEX card at hotel front desk to pay for the whole room rate but still maintain LHR perks? Just want to use AMEX $250-$50 offer at MGM Grand as well.
redblaze is offline  
Old Nov 11, 2018, 2:38 pm
  #171  
glg
 
Join Date: Sep 2003
Location: Chicago, IL, US
Posts: 2,210
Originally Posted by redblaze
Anyone could help answer a probably dumb question: I reserved 2 rooms at MGM Grand Las Vegas at same night with my CSP through Chase LHR. Deposit was charged to CSP. Can I use my AMEX card at hotel front desk to pay for the whole room rate but still maintain LHR perks? Just want to use AMEX $250-$50 offer at MGM Grand as well.
I would suggest leave it on the CSP at check-in, but then check-out in person and have them change it then.
glg is offline  
Old Nov 14, 2018, 3:53 pm
  #172  
 
Join Date: Jun 2014
Posts: 512
Originally Posted by misdirected baggage
Tried logging onto the LHR Collection site to do a hotel search. Doing it in Safari got the home page and nothing else would load. Firefox (on the same computer) got me to the hotel listings, but the pop up asking for the first 6 of your card number didn't respond to my 6 digits (Sapphire Reserve), so I was never able to get beyond there.

AMEX FHR is an antiquated system, but at least it works.

Anyone else having oddball issues with this site? Apple laptop running High Sierra 10.13.6.
Try Chrome. the LHR site is horrible. Can't get it to work on Safari, Edge or IE. Gets stuck in a loop when trying to check availability.
dascc is offline  
Old Nov 17, 2018, 8:43 pm
  #173  
FlyerTalk Evangelist
 
Join Date: Feb 2003
Posts: 10,079
Is there a number to call to book these hotels? I'm the same as other's on here and can't get the site to work properly. It shows the hotels but then when it comes time to pick dates and show prices, I get stuck in a loop. Does LHR have a dedicated number or should I just call the number on the back of my United card?
travelinmanS is offline  
Old Nov 18, 2018, 6:55 am
  #174  
 
Join Date: Feb 2015
Location: JFK
Posts: 192
Originally Posted by rdchen
Is it possible to change or cancel LHR bookings online? TIA.
Yes (unless something changed in the past 4 months). Cancelled a vegas booking online earlier this year when I found a better rate through FHR.
pzpa is offline  
Old Dec 26, 2018, 11:27 am
  #175  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Has anyone booked an LHR hotel using their Chase INK Cash?

Does one have to actually pay for the booking with that, or is reserving it with the card enough?

Thanks
akr1970akr is offline  
Old Dec 26, 2018, 7:46 pm
  #176  
 
Join Date: Aug 2005
Location: DFW
Posts: 1,238
Originally Posted by akr1970akr
Has anyone booked an LHR hotel using their Chase INK Cash?

Does one have to actually pay for the booking with that, or is reserving it with the card enough?

Thanks
while not Ink specially, I have used one card to enter LHR site, booked with a different card and closed out at hotel with a third.
AFAM-DFW is offline  
Old Jan 12, 2019, 7:43 pm
  #177  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,813
Does anyone know if they can add my MLife Gold status to rez?
Stgermainparis is offline  
Old Jan 16, 2019, 4:36 pm
  #178  
 
Join Date: Dec 2018
Posts: 139
How frowned upon is it to do multiple 1 night stays at different resorts in Las Vegas through LHC? Going for 4 days in Feb/March my plan right now is.

Night 1- Bellagio - Through LHC
Night 2- Unknown as of now, looking to book something
Night 3- Palazzo- Through Annual free night with IHG
Night 4- Delano - Through LHC

I believe I've heard that they discourage you from "gaming" the system & booking separate stays for back to back nights or something along those lines. I'd like to book my night 2 at Aria through LHC to get the credits. Does anyone see potential issues with this? Or should I be looking to book through a different source for that 2nd night?

Thanks!
mendezka is offline  
Old Jan 16, 2019, 10:01 pm
  #179  
 
Join Date: Aug 2005
Location: DFW
Posts: 1,238
Originally Posted by Stgermainparis
Does anyone know if they can add my MLife Gold status to rez?
At check in, I ask them to add my Mlife and Hyatt numbers to the reservation. This has always worked for me but putting the add number request in the special request space on the LHR form hasnt.
AFAM-DFW is offline  
Old Jan 16, 2019, 10:07 pm
  #180  
 
Join Date: Aug 2005
Location: DFW
Posts: 1,238
Originally Posted by mendezka
How frowned upon is it to do multiple 1 night stays at different resorts in Las Vegas through LHC? Going for 4 days in Feb/March my plan right now is.

Night 1- Bellagio - Through LHC
Night 2- Unknown as of now, looking to book something
Night 3- Palazzo- Through Annual free night with IHG
Night 4- Delano - Through LHC

I believe I've heard that they discourage you from "gaming" the system & booking separate stays for back to back nights or something along those lines. I'd like to book my night 2 at Aria through LHC to get the credits. Does anyone see potential issues with this? Or should I be looking to book through a different source for that 2nd night?

Thanks!
i have booked many 1 night stays at different hotels with no issues. This is clearly within the rules.
AFAM-DFW is offline  

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