Chase Luxury Hotel Collection
Sep 23, 2017, 1:14 pm
#121
Join Date: Sep 2017
Posts: 68
That https://reserve.lhrcollection.com and https://www.lhrcollection.com are different levels of service.
I'll start by saying that yes, I believe that CSR should provide you with better customer service. However, did you call the Luxury Hotel and Resort customer service line or the CSR customer service line? I bet that the main CSR line would be able to help you more.
That said, I think you calculations are incorrect if you think you've been overcharged by $100. If your room rate is $378.40 BEFORE taxes and resort fees:
$378.40 + 13.36% = $428.95
Resort fees: $39 x 2 = $78 + 13.36% = $88.42
$428.95 + $88.42 = $517.37
If you were charged $562.82 in total, it looks like you were overcharged $45.45, not $100. Someone correct me if I'm wrong in understanding this calculation.
Hey all,
New to the site and this is my first post. I recently took a trip to Las Vegas. Booked through chase luxury hotels and resorts collection for two nights at the aria in Las Vegas. Was quoted $378.40 for two nights. This rate excludes taxes and resort fees. When I booked the room I was charged a deposit of the first night including taxes. So charged 203.18. As I'm checking in the price they are looking to charge me is 562.82(tax,resort fee included.) at the time I didn't think anything of it and just got my room key and went on my way to enjoy my two nights.
On the way home I'm looking over the bill and notice I got overcharged by close to $100(quick calculation estimate)So I call chase luxury hotel collection to inquire about the over charge. Csr calls Aria to confirm the charges, and comes back on to my line to inform me that she did confirm the total amount charged to my card but unable to get a detailed billing from them. I inform her I have the detailed bill and read off the charges. She places me on hold again and comes back and says it does look like I was over charged $40. She says she can credit my acccount 3,000 points. As I'm looking for my cash back, she informs me it's not possible because The money was taken from the Aria already. So being angry I say if that's my only option and quickly get off the phone.(I'm not one to be confrontational, most of the time I would just eat the the money lost in a situation like this).
Once I have some free time to do the hard calculations I noticed she calculated wrong. She was calculating the higher room rate tax and missed about $50 in overcharges. Still debating on calling back to inform them they are still short on their totals. Another hour phone call might just be worth eating the $50.
Paying $450 for a credit card(csr) and spending $50k on it last year this is not the service I expect. time to start looking into the American Express platinum.
TlDR.: overcharged about $100 and got compensated 3,000 points.
Don't use chase luxury hotel and resort collection.
New to the site and this is my first post. I recently took a trip to Las Vegas. Booked through chase luxury hotels and resorts collection for two nights at the aria in Las Vegas. Was quoted $378.40 for two nights. This rate excludes taxes and resort fees. When I booked the room I was charged a deposit of the first night including taxes. So charged 203.18. As I'm checking in the price they are looking to charge me is 562.82(tax,resort fee included.) at the time I didn't think anything of it and just got my room key and went on my way to enjoy my two nights.
On the way home I'm looking over the bill and notice I got overcharged by close to $100(quick calculation estimate)So I call chase luxury hotel collection to inquire about the over charge. Csr calls Aria to confirm the charges, and comes back on to my line to inform me that she did confirm the total amount charged to my card but unable to get a detailed billing from them. I inform her I have the detailed bill and read off the charges. She places me on hold again and comes back and says it does look like I was over charged $40. She says she can credit my acccount 3,000 points. As I'm looking for my cash back, she informs me it's not possible because The money was taken from the Aria already. So being angry I say if that's my only option and quickly get off the phone.(I'm not one to be confrontational, most of the time I would just eat the the money lost in a situation like this).
Once I have some free time to do the hard calculations I noticed she calculated wrong. She was calculating the higher room rate tax and missed about $50 in overcharges. Still debating on calling back to inform them they are still short on their totals. Another hour phone call might just be worth eating the $50.
Paying $450 for a credit card(csr) and spending $50k on it last year this is not the service I expect. time to start looking into the American Express platinum.
TlDR.: overcharged about $100 and got compensated 3,000 points.
Don't use chase luxury hotel and resort collection.
That said, I think you calculations are incorrect if you think you've been overcharged by $100. If your room rate is $378.40 BEFORE taxes and resort fees:
$378.40 + 13.36% = $428.95
Resort fees: $39 x 2 = $78 + 13.36% = $88.42
$428.95 + $88.42 = $517.37
If you were charged $562.82 in total, it looks like you were overcharged $45.45, not $100. Someone correct me if I'm wrong in understanding this calculation.
Last edited by joe318; Sep 23, 2017 at 9:00 pm Reason: Slight corrections to the numbers
Sep 23, 2017, 5:51 pm
#122
Join Date: Sep 2017
Posts: 2
I called the main chase number then got transferred to the hotel collection csr. I will be calling again and will report back.
Also, You are not counting for the fact that I paid an average of $210 a night and not the $180.
I'll start by saying that yes, I believe that CSR should provide you with better customer service. However, did you call the Luxury Hotel and Resort customer service line or the CSR customer service line? I bet that the main CSR line would be able to help you more.
That said, I think you calculations are incorrect if you think you've been overcharged by $100. If your room rate is $378.40 BEFORE taxes and resort fees:
$378.40 + 13.36% = $429.03
Resort fees: $39 x 2 = $78 + 13.36% = $91.36
$429.03 + $91.36 = $520.39
If you were charged $562.82 in total, it looks like you were overcharged $42.43, not $100. Someone correct me if I'm wrong in understanding this calculation.
Also, You are not counting for the fact that I paid an average of $210 a night and not the $180.
I'll start by saying that yes, I believe that CSR should provide you with better customer service. However, did you call the Luxury Hotel and Resort customer service line or the CSR customer service line? I bet that the main CSR line would be able to help you more.
That said, I think you calculations are incorrect if you think you've been overcharged by $100. If your room rate is $378.40 BEFORE taxes and resort fees:
$378.40 + 13.36% = $429.03
Resort fees: $39 x 2 = $78 + 13.36% = $91.36
$429.03 + $91.36 = $520.39
If you were charged $562.82 in total, it looks like you were overcharged $42.43, not $100. Someone correct me if I'm wrong in understanding this calculation.
Sep 23, 2017, 8:56 pm
#123
Join Date: Sep 2017
Posts: 68
If my calculations are accurate, then you were supposed to be charged $517.37 for two nights based on the rate you quoted BEFORE taxes and resort fees (which you yourself said is $378.40). You were charged $562.82 in total, meaning you were overcharged $45.45, not $100. Where are you getting an average of $210 or $180 per night from? $378.40/2 = 189.20/per night and that's BEFORE taxes and daily resort fee (+ taxes). You were never paying an average of $180/night AFTER taxes and daily resort fee (+ taxes) based on the rate you were quoted.
Last edited by joe318; Sep 23, 2017 at 9:04 pm
Nov 10, 2017, 8:16 pm
#125
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
I have lots of experience with Hyatt credit for MGM properties booked through Chase Luxury Hotel Collection (works great), but not sure if I've directly stayed at a Hyatt property.
Nov 19, 2017, 9:16 am
#126
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
Having issues understanding if this reservation is refundable or not:
In the email, under the price, it clearly states "non-refundable". However, the policies section says:
Cancellation CXL BY 1500 HOTEL TIME ON 10JUN17-FEE 1 NIGHT-INCL TAX-FEES-. CANCEL BY 12AM THREE DAYS BEFORE ARRIVAL OR 1 NIGHT PENALTY
I'm having issues understanding the difference between the two, and the non-refundable banner up top. Starting date of stay is June 13, so the 3 days versus midnight is only that single day. Does that mean that if I cancel on June 9th, it's full refund, but the 10th from 12am until 3pm is 1 night? Or is that irrelevant because it just can't be cancelled?
I haven't paid anything yet, and I'm also fearful reading some of the recent posts here given that I did book this all on a CSP, and not a CSR.
In the email, under the price, it clearly states "non-refundable". However, the policies section says:
Cancellation CXL BY 1500 HOTEL TIME ON 10JUN17-FEE 1 NIGHT-INCL TAX-FEES-. CANCEL BY 12AM THREE DAYS BEFORE ARRIVAL OR 1 NIGHT PENALTY
I'm having issues understanding the difference between the two, and the non-refundable banner up top. Starting date of stay is June 13, so the 3 days versus midnight is only that single day. Does that mean that if I cancel on June 9th, it's full refund, but the 10th from 12am until 3pm is 1 night? Or is that irrelevant because it just can't be cancelled?
I haven't paid anything yet, and I'm also fearful reading some of the recent posts here given that I did book this all on a CSP, and not a CSR.
Nov 20, 2017, 11:01 am
#127
Join Date: Apr 2016
Location: DFW
Posts: 675
It is refundable. I had booked a hotel for December and noticed the price dropped. I called Chase up and asked if I can cancel and they said yes. So I cancelled on the phone and re-booked online at the lower price.
Dec 27, 2017, 9:17 am
#129
Join Date: Apr 2016
Location: DFW
Posts: 675
Here's a data point, I had booked my room at the Willard through LHC at the rate of $228.45 pre-tax per night. When I checked out, they actually charged me the current hotel rate of $199.00 pre-tax per night. My total cost was $225.37 after taxes which included a $100 credit and free breakfast, which essentially means my room was about $100 after tax. It also counted as a qualified stay and I got my IHG points as well. I'm going to have to use LHC more often.
Jan 5, 2018, 7:52 pm
#130
Join Date: Nov 2000
Location: New York City, United States.
Posts: 2,627
Is there a Pragmatic difference in "the level of service
So, I made two reservations, one through https://reserve.lhrcollection.com and https://www.lhrcollection.com with my CSR. They seem like the same thing, but the latter makes references to the United MileagePlus and also gives a different phone number than when I booked through the Reserve profile. Should I be worried?
where as the old one did not.
once you get a receipt an Chase's name is not on it is it stackable with cit pay 4 get one free. figure does not hurt to ask sevral months ago CHASE LHR had a bug it omitted taxes and fees. Now it seem not to allow one night booking while virturuso has no problem with this,
Jan 28, 2018, 9:27 am
#131
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
How many rooms can one cardholder book through LHC, and still receive the benefits for each room? I am planning a bachelor party and plan on doing a multi-room booking.
Jan 28, 2018, 9:40 pm
#132
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
Has anybody recently stayed at Aria (Las Vegas) with this rate? The upgrade stipulation from a Deluxe City View (I believe the mean "Strip" view) to Corner Suite seems enticing:
Of course, this is "subject to availability at time of check-in". I am hoping to hear anecdotal evidence of if it actually happens.
- One Category Upgrade from Deluxe to Deluxe City View; Deluxe City View to Corner Suite. No upgrade from Corner Suite and above categories
Jan 29, 2018, 11:18 am
#133
Join Date: Feb 2015
Location: New York
Posts: 230
Every time I travel I cross check with the LHR collection and have found it the same price or more expensive. I'd rather book directly with the hotel company as it may give you more options and upgrades. Kind of a shame because the AMEX version had a lot of great deals.
Jan 29, 2018, 6:41 pm
#134
Join Date: Jan 2018
Posts: 14
Has anyone booked single nights at different hotels (or the same) in Vegas and just checked/in again? Is there a minimum amount of nights that I'm not seeing in these promotions? Some rooms can be had for $150 or less and come with $100 of credit and breakfast. Can I book one, then move onto another hotel in the same group such as MGM?
Jan 30, 2018, 10:29 am
#135
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
Has anyone booked single nights at different hotels (or the same) in Vegas and just checked/in again? Is there a minimum amount of nights that I'm not seeing in these promotions? Some rooms can be had for $150 or less and come with $100 of credit and breakfast. Can I book one, then move onto another hotel in the same group such as MGM?
However; I would be skeptical about booking 10 consecutive one-night reservations at the same property. If you are traveling with another cardholder, you could spend consecutive nights at the same place and alternate between a reservation in your name and the other person's name, but I doubt they would let you do that for anything more than 2x the benefits.
In short, one night stays offer a great value, but I wouldn't get too greedy about it.