Originally Posted by
nk15
Bumping this up, does anyone know the answer? The banner says non-refundable, but the policies say cancel by (3 days before) to avoid penalty (the word non-refundable did not appear anywhere during reservation, only at the email confirmation).
It is refundable. I had booked a hotel for December and noticed the price dropped. I called Chase up and asked if I can cancel and they said yes. So I cancelled on the phone and re-booked online at the lower price.