Feb 27, 2018, 2:35 am
Last edit by: sxc
Discussion of The Deck continues here:
https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1895979-deck-opens-22-march-2018-a.html
https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1895979-deck-opens-22-march-2018-a.html
Confirmed: CX lounge operator change to Sodexo
Jun 20, 2018, 9:13 am
#301
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
i think cx wanted to cut budget.
and what better way to do so than to do it under the guise of a new caterer who was willing to whore themselves for lower dollars? cx can blame sodexo and fly under the radar
i havent been to pier F yet since the degradation but this is making me depressed.
and what better way to do so than to do it under the guise of a new caterer who was willing to whore themselves for lower dollars? cx can blame sodexo and fly under the radar
i havent been to pier F yet since the degradation but this is making me depressed.
Jun 20, 2018, 9:45 am
#302
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Apologies if this has been discussed earlier but I noticed that the menu now offers a "normal" beef burger rather than Angus. Didn't try it but was wondering if they really got rid of the Angus beef burger 
Jun 20, 2018, 9:57 am
#303
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,920
Surely CX and Sodexo can form a contract to spend $X on food and then pay then $Y for profit margin
Jun 20, 2018, 12:42 pm
#304
Join Date: Dec 2001
Location: Free Republic of Florida
Programs: LH Senator, CX Diamond, UA Prem Plat, Fans of MO Elite
Posts: 589
it is really is lovely how nice some of the food is over in the Qantas lounge. The salads and freshness of the food just stands out.
It's not even "bling" food. But it's great. Someone over at Qantas knows what they're doing with food, and has for a long time in a way Cathay really doesn't grasp.
Something CX could learn from.
It's not even "bling" food. But it's great. Someone over at Qantas knows what they're doing with food, and has for a long time in a way Cathay really doesn't grasp.
Something CX could learn from.
Jun 20, 2018, 6:54 pm
#305
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
In Pier F last night and went by The Pantry to grab some drinks and could overhear a couple complaining to a senior lounge staff about how the quality of food "has degraded so much" since their last visit etc. Did not stay long to eavesdrop but as mentioned here, they probably get this a lot so I'm hoping someone is making a decision to make this reach Paul Loo or whoever it is overseeing the lounges now.
What I don't understand is the messaging for changing the operator was due to complaints with regard to quality of the food and services in the lounge in the PP days. The lounges used to give a a sense that the airline was looking after you and investing on your loyalty. Now I feel they only see the lounges as leaking pipes from their bottom line and couldn't care less with delivering "just ok." Otherwise still hopeful things improve.
What I don't understand is the messaging for changing the operator was due to complaints with regard to quality of the food and services in the lounge in the PP days. The lounges used to give a a sense that the airline was looking after you and investing on your loyalty. Now I feel they only see the lounges as leaking pipes from their bottom line and couldn't care less with delivering "just ok." Otherwise still hopeful things improve.
After my last incident with CRD, i decided to stop sending complaints to CRD and instead email people at CX directly. It seems to be working better, I sent out an email after seeing the clutter at Pier Business last May, and it seems like they have stepped up their efforts to keep the lounge tidy based on my last visit. As for the food, I sent an email last Monday about it and even sent photos and the menu of the QF lounge in Sydney for their reference. Hopefully they will realize how bad it was and do something about it.
Jun 21, 2018, 12:46 am
#306
Join Date: Apr 2014
Location: TPE, CGK
Programs: GFF Plat, CX DM, SQ TPPS, AS 75K
Posts: 199
Jun 22, 2018, 3:57 am
#307
Join Date: Jul 2014
Location: SFO/HKG
Programs: ex-UA 1K, AA EXP, Hilton Diamond
Posts: 535
Haven't tried the new burger but my experience in eating frozen patties leads me to believe it was also frozen and premade under Plaza.
Jun 22, 2018, 4:01 am
#308
Join Date: Jul 2014
Location: SFO/HKG
Programs: ex-UA 1K, AA EXP, Hilton Diamond
Posts: 535
Stopped by the Deck last Friday - dessert selection surprisingly good. They had mac & cheese with real cheese and sweet & sour pork with meaty portions. Can't really complain.
Jun 22, 2018, 8:20 am
#309
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
The Pier F: the attendants are well-intentioned and friendly, however they lack professionality. I was brought my main while still eating my entrée. The food quality has also become worse, as reported. Seared tuna didn’t taste fresh and the mushroom risotto was undercooked with next to no taste at all – and no parmesan on top. I, too, hope they step up their game.
Jun 22, 2018, 8:36 am
#310
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
The Pier F: the attendants are well-intentioned and friendly, however they lack professionality. I was brought my main while still eating my entrée. The food quality has also become worse, as reported. Seared tuna didn’t taste fresh and the mushroom risotto was undercooked with next to no taste at all – and no parmesan on top. I, too, hope they step up their game.
Jun 22, 2018, 9:12 am
#311
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Also, the gentleman in my adjacent table asked for some red and got the Henriot Rosé...
Jun 22, 2018, 9:48 am
#312
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Oh really? I’ve never been done that before in any of CX lounges but I admit I lack experience in HK restaurants so don’t know how they work. At least CX LHR F lounge waits for the entrée to be finished first.
Also, the gentleman in my adjacent table asked for some red and got the Henriot Rosé...
Jun 23, 2018, 12:49 am
#314
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Jun 24, 2018, 8:17 am
#315
Join Date: Apr 2014
Location: TPE, CGK
Programs: GFF Plat, CX DM, SQ TPPS, AS 75K
Posts: 199
At Pier F tonight and Food is improving (a little bit) and service much more. Still missing a few final touches for the food though:
- french fries not yet fully cooked in the center (oil probably not hot enough)
- beef patty is obviously "frozen" variety and should NOT be ordered medium (otherwise it becomes painfully obvious it was frozen)
- nicoise salad tuna could use a little more seasoning and the string beans should be cut properly
- french fries not yet fully cooked in the center (oil probably not hot enough)
- beef patty is obviously "frozen" variety and should NOT be ordered medium (otherwise it becomes painfully obvious it was frozen)
- nicoise salad tuna could use a little more seasoning and the string beans should be cut properly