Originally Posted by
fast03
In Pier F last night and went by The Pantry to grab some drinks and could overhear a couple complaining to a senior lounge staff about how the quality of food "has degraded so much" since their last visit etc. Did not stay long to eavesdrop but as mentioned here, they probably get this a lot so I'm hoping someone is making a decision to make this reach Paul Loo or whoever it is overseeing the lounges now.
What I don't understand is the messaging for changing the operator was due to complaints with regard to quality of the food and services in the lounge in the PP days. The lounges used to give a a sense that the airline was looking after you and investing on your loyalty. Now I feel they only see the lounges as leaking pipes from their bottom line and couldn't care less with delivering "just ok." Otherwise still hopeful things improve.
After my last incident with CRD, i decided to stop sending complaints to CRD and instead email people at CX directly. It seems to be working better, I sent out an email after seeing the clutter at Pier Business last May, and it seems like they have stepped up their efforts to keep the lounge tidy based on my last visit. As for the food, I sent an email last Monday about it and even sent photos and the menu of the QF lounge in Sydney for their reference. Hopefully they will realize how bad it was and do something about it.