Feb 27, 2018, 2:35 am
Last edit by: sxc
Discussion of The Deck continues here:
https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1895979-deck-opens-22-march-2018-a.html
https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1895979-deck-opens-22-march-2018-a.html
Confirmed: CX lounge operator change to Sodexo
Oct 31, 2018, 8:24 am
#451
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,920
Oct 31, 2018, 9:22 am
#452
Join Date: Jul 2009
Location: Cardiff
Programs: qatar airways platinum
Posts: 733
Oct 31, 2018, 9:43 am
#453
Join Date: Jun 2005
Location: HKG/MEL
Programs: QF Platium(OWE)/CX Diamond(OWE)/SPG Platium/Marriott Titanium/Hyatt Globalist/Accor Platium/
Posts: 111
Visited The Pier & The Wing F serval time this month.
Food quality definitely improved then earlier this year for the item in the Menu. But the food quality Buffet area at The Wing remind me the"Canteen" experience when I am still a teenagers.
I also found the staff quality in The Wing particular went from bad to worst. Waiter keep missing the order even with only < 20 Pax in the dining area. Their attitude also seems not interested to serve the pax. Even some Assistant Supervisor (In suit) had demonstrated the same "black-face". Compare to The Pier, most staff are well trained and present well
I noticed some Senior Manager keep patrolling at The Pier but not The WIng (F Lounge). May be this is the reason for quality at The Pier maintained?
Food quality definitely improved then earlier this year for the item in the Menu. But the food quality Buffet area at The Wing remind me the"Canteen" experience when I am still a teenagers.
I also found the staff quality in The Wing particular went from bad to worst. Waiter keep missing the order even with only < 20 Pax in the dining area. Their attitude also seems not interested to serve the pax. Even some Assistant Supervisor (In suit) had demonstrated the same "black-face". Compare to The Pier, most staff are well trained and present well
I noticed some Senior Manager keep patrolling at The Pier but not The WIng (F Lounge). May be this is the reason for quality at The Pier maintained?
Oct 31, 2018, 12:48 pm
#454
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Visited The Pier & The Wing F serval time this month.
Food quality definitely improved then earlier this year for the item in the Menu. But the food quality Buffet area at The Wing remind me the"Canteen" experience when I am still a teenagers.
I also found the staff quality in The Wing particular went from bad to worst. Waiter keep missing the order even with only < 20 Pax in the dining area. Their attitude also seems not interested to serve the pax. Even some Assistant Supervisor (In suit) had demonstrated the same "black-face". Compare to The Pier, most staff are well trained and present well
I noticed some Senior Manager keep patrolling at The Pier but not The WIng (F Lounge). May be this is the reason for quality at The Pier maintained?
Food quality definitely improved then earlier this year for the item in the Menu. But the food quality Buffet area at The Wing remind me the"Canteen" experience when I am still a teenagers.
I also found the staff quality in The Wing particular went from bad to worst. Waiter keep missing the order even with only < 20 Pax in the dining area. Their attitude also seems not interested to serve the pax. Even some Assistant Supervisor (In suit) had demonstrated the same "black-face". Compare to The Pier, most staff are well trained and present well
I noticed some Senior Manager keep patrolling at The Pier but not The WIng (F Lounge). May be this is the reason for quality at The Pier maintained?
but if you look around this forum it will not be hard to see why- people feeling entitled to break rules and do whatever they want to do in lounges.
Oct 31, 2018, 1:17 pm
#455
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,298
People who break rules should absolutely be dealt with, but that’s no excuse for bad service to everyone else.
Nov 1, 2018, 5:33 am
#456
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
New menus at Pier F today, didn't get a pic unfortunately. This menu design not the best IMO, as starter options were mostly something with bread (Bruschetta), breaded stuff (soft-shell crabs) or pastries (2 different dishes). Some light and "fresh" options would have been great. How about some greens/salad? Burger now also comes as a vegetarian option, not my thing probably but a good development nevertheless.
First time I also witnessed pretty lacklustre service. I, among with several others, were served wrong dishes. Orders for both drinks and food took quite a while to fulfil. Some new faces who I haven't seen before. One member of the staff didn't seem to understand a word of English. Hoping this was just people hungover after halloween
First time I also witnessed pretty lacklustre service. I, among with several others, were served wrong dishes. Orders for both drinks and food took quite a while to fulfil. Some new faces who I haven't seen before. One member of the staff didn't seem to understand a word of English. Hoping this was just people hungover after halloween
Nov 2, 2018, 2:50 pm
#457
Join Date: Apr 2015
Programs: Some
Posts: 5,256
Visited The Pier & The Wing F serval time this month.
Food quality definitely improved then earlier this year for the item in the Menu. But the food quality Buffet area at The Wing remind me the"Canteen" experience when I am still a teenagers.
I also found the staff quality in The Wing particular went from bad to worst. Waiter keep missing the order even with only < 20 Pax in the dining area. Their attitude also seems not interested to serve the pax. Even some Assistant Supervisor (In suit) had demonstrated the same "black-face". Compare to The Pier, most staff are well trained and present well
I noticed some Senior Manager keep patrolling at The Pier but not The WIng (F Lounge). May be this is the reason for quality at The Pier maintained?
Food quality definitely improved then earlier this year for the item in the Menu. But the food quality Buffet area at The Wing remind me the"Canteen" experience when I am still a teenagers.
I also found the staff quality in The Wing particular went from bad to worst. Waiter keep missing the order even with only < 20 Pax in the dining area. Their attitude also seems not interested to serve the pax. Even some Assistant Supervisor (In suit) had demonstrated the same "black-face". Compare to The Pier, most staff are well trained and present well
I noticed some Senior Manager keep patrolling at The Pier but not The WIng (F Lounge). May be this is the reason for quality at The Pier maintained?
Dec 21, 2018, 1:28 am
#458
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
am also getting tired of the new sodexo service at the pier. i think they may be understaffed
last time they forgot my drinks order
today they forget my food order
staff are all friendly. but operationally something seems to have gone wrong
its tiring to have to remind them
normal restaurants dont have this issue
last time they forgot my drinks order
today they forget my food order
staff are all friendly. but operationally something seems to have gone wrong
its tiring to have to remind them
normal restaurants dont have this issue
Dec 21, 2018, 5:37 am
#459
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 946
I am pleased with the Sodexo offering.
In the Pier F, they have improved the concept of the Pier F buffet area. This has gone from an area for a tiny selection of snacks that under Peninsula and PP to something that actually offers an alternative to a full meal in the dining area. I think the Coffee Loft (or whatever it’s called) in the Wing has also improved by offering more appealing, if less cliche/pretentious, food options.
I recently passed through the Bridge for the first time in ages and found the late afternoon buffet selection on the left side (the side where the showers are) was decent as well.
In the Pier F, they have improved the concept of the Pier F buffet area. This has gone from an area for a tiny selection of snacks that under Peninsula and PP to something that actually offers an alternative to a full meal in the dining area. I think the Coffee Loft (or whatever it’s called) in the Wing has also improved by offering more appealing, if less cliche/pretentious, food options.
I recently passed through the Bridge for the first time in ages and found the late afternoon buffet selection on the left side (the side where the showers are) was decent as well.
Jun 20, 2021, 1:47 am
#460
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,903
Not sure if it was mentioned, but one thing I noticed on the J side is that now every lounge seems to have similar food. Previously, with a long transit, I could go to different lounges to sample different dishes. Now, I can only experience a different ambience, but with the same food.