Peninsula HKG lounge catering contract not renewed, Plaza Premium replacement
May 16, 2016, 1:42 am
#287
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Order taking was faster, the meals food got delivered fast...quality is still below what we are used to when it was managed by Peninsula.
The burger patties look disgusting, they look like those being sold in some random backstreet of Manila...definitely a few steps down from the old Angus Burger.
The conpoy soup is similar...but was cold, the shrimp toast was replaced by a piece of fried wanton...which was also cold.
The clay pot chicken was just blah...definitely not the same with the old clay pot chicken I've has a few months ago...
Service is fast and excellent, just need to work on food quality....
May 16, 2016, 5:07 pm
#289
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Was in the Pier last night. Received a menu and ordered sparkling water. Immediately another staff came up to take my drink order (martini, made well this time).
It then took awhile to get anyone's attention to order food.
The pumpkin soup was surprisingly good but the garoupa showed up 3 minutes later and sat while I ate the soup. It was also rather devoid of fish and 'souped' up with tofu.
I then asked for a menu to check out desserts and after 10 minutes left due to a combination of not really desiring anything and nobody coming back to take my order.
Overall better than the day of transition but still not what I'd expect.
It then took awhile to get anyone's attention to order food.
The pumpkin soup was surprisingly good but the garoupa showed up 3 minutes later and sat while I ate the soup. It was also rather devoid of fish and 'souped' up with tofu.
I then asked for a menu to check out desserts and after 10 minutes left due to a combination of not really desiring anything and nobody coming back to take my order.
Overall better than the day of transition but still not what I'd expect.
May 16, 2016, 10:34 pm
#290
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
My friend was also saying that The Pier didn't have cranberry juice yesterday....which is quite ridiculous as its a base for a couple of mixed drinks.
At the Pier now with my sisters, having late lunch before our flight back to Manila.
Order taking was faster, the meals food got delivered fast...quality is still below what we are used to when it was managed by Peninsula.
The burger patties look disgusting, they look like those being sold in some random backstreet of Manila...definitely a few steps down from the old Angus Burger.
The conpoy soup is similar...but was cold, the shrimp toast was replaced by a piece of fried wanton...which was also cold.
The clay pot chicken was just blah...definitely not the same with the old clay pot chicken I've has a few months ago...
Service is fast and excellent, just need to work on food quality....
Order taking was faster, the meals food got delivered fast...quality is still below what we are used to when it was managed by Peninsula.
The burger patties look disgusting, they look like those being sold in some random backstreet of Manila...definitely a few steps down from the old Angus Burger.
The conpoy soup is similar...but was cold, the shrimp toast was replaced by a piece of fried wanton...which was also cold.
The clay pot chicken was just blah...definitely not the same with the old clay pot chicken I've has a few months ago...
Service is fast and excellent, just need to work on food quality....
May 16, 2016, 11:02 pm
#291
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
I'm actually curious as to how much of this clusterf*ck could be attributed to the transition, being new to the kitchen and all, and how much is because of the cost reduction on the part of CX.
May 17, 2016, 12:27 am
#294
Join Date: Feb 2008
Location: Hong Kong
Programs: CX DM
Posts: 204
I also had the burger last Friday and it was pretty poor compared to before. However, they did ask me how I would like it - medium rare - and it came out that way.
I was expecting a new menu last Friday...somebody here posted a note saying it would change then? Anyway, no changes as of Friday afternoon
I was expecting a new menu last Friday...somebody here posted a note saying it would change then? Anyway, no changes as of Friday afternoon
May 17, 2016, 12:55 am
#295
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
I also had the burger last Friday and it was pretty poor compared to before. However, they did ask me how I would like it - medium rare - and it came out that way.
I was expecting a new menu last Friday...somebody here posted a note saying it would change then? Anyway, no changes as of Friday afternoon
I was expecting a new menu last Friday...somebody here posted a note saying it would change then? Anyway, no changes as of Friday afternoon
May 17, 2016, 5:29 am
#296
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
May 17, 2016, 6:42 am
#297
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590
Definitely a few steps down....
Attachment 10651
I'm actually curious as to how much of this clusterf*ck could be attributed to the transition, being new to the kitchen and all, and how much is because of the cost reduction on the part of CX.
Attachment 10651
I'm actually curious as to how much of this clusterf*ck could be attributed to the transition, being new to the kitchen and all, and how much is because of the cost reduction on the part of CX.
May 17, 2016, 11:00 pm
#298
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
May 18, 2016, 5:37 pm
#299
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
At The Wing F now. It seems they no longer actively offer smoked salmon during breakfast hours, at least today on May 19th. At the buffet, the smoked salmon is replaced by salami......like those you can just pick up from supermarket for $2.99 for 500g type.
I asked the waitress about it and she then said if I wanted she can bring some to my table. And a few minutes later she did. I just struggle to understand why they did this. Ah wait...they must be matching the CX new style of premium service, everything on request! Like ear plugs, cheese board on supper service, etc. lol
I asked the waitress about it and she then said if I wanted she can bring some to my table. And a few minutes later she did. I just struggle to understand why they did this. Ah wait...they must be matching the CX new style of premium service, everything on request! Like ear plugs, cheese board on supper service, etc. lol
Last edited by HKGglobaltrotter; May 18, 2016 at 5:57 pm
May 18, 2016, 5:44 pm
#300
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
At The Wing F now. It seems they no longer actively offer smoked salmon during breakfast hours, at least today on May 19th. At the buffet, the smoked salmon is replaced by salami......like those you can just picked up from supermarket for $2.99 for 500g type.
I asked the waitress about it and she then said if I wanted she can bring some to my table. And a few minutes later she did. I just struggle to understand why they did this. Ah wait...they must be matching the CX new style of premium service, everything on request! Like ear plugs, cheese board on supper service, etc. lol
I asked the waitress about it and she then said if I wanted she can bring some to my table. And a few minutes later she did. I just struggle to understand why they did this. Ah wait...they must be matching the CX new style of premium service, everything on request! Like ear plugs, cheese board on supper service, etc. lol