Peninsula HKG lounge catering contract not renewed, Plaza Premium replacement
May 5, 2016, 3:58 am
#241
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 904
Shall see if any changes later this month.
May 5, 2016, 6:29 pm
#242
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,764
(and I never did get olives even though they were requested thrice).
May 6, 2016, 7:43 pm
#244
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
At The Wing at the moment.
Breakfast spread is the same as before,both in terms of quality and selection,did not find any bones in the salmon (it was mentioned here previously).
Staff are pleasant enough and strangely every single one of them told me "see you next time",it's not that I had a DM (or any other elite) baggage tag on my carry on.
Got a cabanna straight away,but it took them around 40 minutes to return my shirt after pressing (used to be around 10 minutes in the past).
Breakfast spread is the same as before,both in terms of quality and selection,did not find any bones in the salmon (it was mentioned here previously).
Staff are pleasant enough and strangely every single one of them told me "see you next time",it's not that I had a DM (or any other elite) baggage tag on my carry on.
Got a cabanna straight away,but it took them around 40 minutes to return my shirt after pressing (used to be around 10 minutes in the past).
May 6, 2016, 10:48 pm
#245
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
Moved over to The Pier.
I must say the service today was top notch,got my salmon salad in under 10 minutes and the waiters were very friendly and professional. Bar tenders in the bar seem to be very knowledgeble on how to make good cocktails and the one of the bartenders recognized me from last week,which was cool.
Overall,I think we are getting there....
PS:Any FTers around?Feel free to come and say hi to a guy with a laptop sitting at the bar
I must say the service today was top notch,got my salmon salad in under 10 minutes and the waiters were very friendly and professional. Bar tenders in the bar seem to be very knowledgeble on how to make good cocktails and the one of the bartenders recognized me from last week,which was cool.
Overall,I think we are getting there....
PS:Any FTers around?Feel free to come and say hi to a guy with a laptop sitting at the bar
May 6, 2016, 11:22 pm
#246
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
Found the image of the actual F lounge sign.Very strange.
https://www.instagram.com/p/BE3Vsw0p...ken-at=1101282
https://www.instagram.com/p/BE3Vsw0p...ken-at=1101282
(sorry for the poor image).
May 6, 2016, 11:26 pm
#247
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Moved over to The Pier.
I must say the service today was top notch,got my salmon salad in under 10 minutes and the waiters were very friendly and professional. Bar tenders in the bar seem to be very knowledgeble on how to make good cocktails and the one of the bartenders recognized me from last week,which was cool.
Overall,I think we are getting there....
PS:Any FTers around?Feel free to come and say hi to a guy with a laptop sitting at the bar
I must say the service today was top notch,got my salmon salad in under 10 minutes and the waiters were very friendly and professional. Bar tenders in the bar seem to be very knowledgeble on how to make good cocktails and the one of the bartenders recognized me from last week,which was cool.
Overall,I think we are getting there....
PS:Any FTers around?Feel free to come and say hi to a guy with a laptop sitting at the bar
Hopefully we get a few more positive anecdotes....versus the stream of negative ones. After a schedule change I won't be there for another 48 hours.
In reference to my eariler post,the sign was indeed fixed,either because saw this post,or some people tried to access as Sapphires.
(sorry for the poor image).
Attachment 6854
(sorry for the poor image).
Attachment 6854
May 7, 2016, 12:36 am
#249
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
Mate, thanks that's great news. Hopefully they can get in the swing of things. Perhaps Pen was really doing a sabotage job.
Hopefully we get a few more positive anecdotes....versus the stream of negative ones. After a schedule change I won't be there for another 48 hours.
great catch.
Hopefully we get a few more positive anecdotes....versus the stream of negative ones. After a schedule change I won't be there for another 48 hours.
great catch.
I just hope that my view is not too soft and that you will experience the same on your upcoming visit.
Currently sitting at the bar,experimenting with baileys-containing drinks with the amazing bartender.
There are a few lounge managers walking around the lounge,had a chat with them,very pleasant folks.
May 7, 2016, 3:34 am
#250
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
Went to The Pier F two days ago in the morning and it was a much better experience 
Told by the CX ground staff supervisor at the lounge, there was a senior PP management person monitoring/serving in the Dining room (he was wearing suits so it's pretty obvious he's from the office). I think by now both CX and PP management realised what had happened and they are doing all they can to rectify/improve things as quickly as possible.
They got my order right this time round and I didn't wait for too long for my dishes to arrive. Let's hope they can keep it up!
Told by the CX ground staff supervisor at the lounge, there was a senior PP management person monitoring/serving in the Dining room (he was wearing suits so it's pretty obvious he's from the office). I think by now both CX and PP management realised what had happened and they are doing all they can to rectify/improve things as quickly as possible.
They got my order right this time round and I didn't wait for too long for my dishes to arrive. Let's hope they can keep it up!
May 7, 2016, 8:47 am
#252
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
Went to F wing late April and again yesterday.
Late April was bad. You could see that the Penn staff were unhappy and bordering sabotage.
Yesterday was great. A marked improvement in quality of service and food from the past standards( I mean a few months ago). Reminded me of the time they reopened the Wing after transformation. I hope they keep it up.
Late April was bad. You could see that the Penn staff were unhappy and bordering sabotage.
Yesterday was great. A marked improvement in quality of service and food from the past standards( I mean a few months ago). Reminded me of the time they reopened the Wing after transformation. I hope they keep it up.
May 7, 2016, 11:01 pm
#253
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
I have quiet a lot to say about my long visit yesterday to The Pier/Wing and I will be writing a longish post here....but first let met get some post flight rest,14 hours in Y is no fun,even on 787.
One thing I will say though following my yesterday's experience,I have every confidence that CX F lounges under PP will at least retain the Peninsula's quality,if not improve on it.
One thing I will say though following my yesterday's experience,I have every confidence that CX F lounges under PP will at least retain the Peninsula's quality,if not improve on it.
May 8, 2016, 12:12 am
#255
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
You've never seen transition / handover periods before, and the short term issues as a result?
On the contrary, it makes more sense that the issues were short lived, transitional rather than fundamental and unfixable.