FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   How exactly does CX Waitlist work for awards? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1581009-how-exactly-does-cx-waitlist-work-awards.html)

cxfan1960 Apr 7, 2016 4:35 pm


Originally Posted by alphaod (Post 26452455)
I'm not sure this is new, but recently I have found that as a DM, I can instantly clear waitlists. I just have to call and ask.

It was also like that for me before 2009 (or about that time) - cleared instantly. Then I started to get waitlisted once a while, but mostly got cleared eventually.

annaig May 24, 2016 12:56 pm

Hi! Can I get your advice on how I can proceed with this?

Trying to redeem an award for three on a round-trip CX flight from Manila to Paris via HK, on premium economy, outbound April 12 2017, inbound April 30 2017. Asia Miles customer service has put all three on "priority" wait list (that's what he said). We've also wait-listed ourselves for a flight to/from Amsterdam, but did this on the website, just in case.

Now looking at the availability for other European destinations such as Madrid or Milan (which we don't mind flying to, but neither are part of the original itinerary so flying in Paris or Amsterdam are the favourable choices) on the CX/AM website, I see that if I try to book for three on either flights, no premium economy seats are available. But when I try to search for only two, they're available. Searching for seats on economy (for three) would give me favorable results though, but obviously only two have opened up for the premium economy class.

Now I'm wondering what I should do. Should we book the two premium economy seats for the Manila-Madrid/Milan flights and put one on wait-list? Or should we book the third one on economy, and should a premium economy open up, cancel and rebook it then? We, of course, prefer to fly together on the same class. But just to secure the flights? Or should we see our chances on the manila-Paris flight still, but risk losing the other flights that already secure us into getting into the continent at least.

Thanks!

percysmith May 24, 2016 6:10 pm

PEs are frequently released in pairs early out until close to departure.

Even if you book two premium economy one economy and rebook, you may end up doing two rebookings (e.g. outbound on April 5 outbound on April 23) --> US$200. Whether you want to do it is up to you...

Obviously the other is to wait til a pair of dates is opened with three in PE, 360 days out...

Iamhappy May 27, 2016 6:05 am

Ladies and Gents,

Any advice on the following would be much appreciated.

Situation as follow
- I have a OW multi-carrier award ticket with a use by date in mid August.
- I currently have confirmed bookings (if it matters, to Australia, in J) for the end of June (the final sectors of this ticket).
- However, instead of travelling at the end of June, I would much prefer to travel just before the use by date (mid August) (or simply as late as possible).
- I have called MPC just over 2 weeks ago and am currently waitlisted for flights in mid August.

Q1. If the waitlisted flights are not cleared by the end of June, does that mean I must travel on those which I have confirmed bookings otherwise I simply lose those sectors?
Q2. Should I cancel the confirmed bookings and wait for CX to release seats (bear in mind it will be summer holiday)?
Q3. Any suggestions would be much appreciated.

Thank you in advance.

insomniac7 Jun 9, 2016 8:05 am

Hello,

I am on waitlist upgrade from PEY to Business and yesterday I saw that there are seats available for FULL Redemption. My question is why am I still in waitlist while there are award seats available for redemption. Can anyone help? Thank you _

percysmith Jun 9, 2016 9:14 am


Originally Posted by Iamhappy (Post 26689020)
Q1. If the waitlisted flights are not cleared by the end of June, does that mean I must travel on those which I have confirmed bookings otherwise I simply lose those sectors?
Q2. Should I cancel the confirmed bookings and wait for CX to release seats (bear in mind it will be summer holiday)?

Q1. You may no-show for the sectors. But MPO keeps saying you should call them if you intend to no-show or else they will invalidate every other remaining segment in your itin.

Q2. Yes it may be available on short availability.

percysmith Jun 9, 2016 9:16 am


Originally Posted by insomniac7 (Post 26752602)
I am on waitlist upgrade from PEY to Business and yesterday I saw that there are seats available for FULL Redemption. My question is why am I still in waitlist while there are award seats available for redemption. Can anyone help? Thank you _

Have you tried calling AM/MPO to see if they can upgrade you straight away?

Sometimes waitlist doesn't automatically clear.
Or it could be the rarer case full redemption availability > upgrade availability.

callmedtop Jun 9, 2016 2:11 pm

Just a datapoint. I am a MPC Blue (aka nada) but an OWE.

Tried to waitlist an award for my girlfriend on a flight that I am already booked on. Did it online, then called to try to get them to clear it right away / prioritize.

They said they can't clear right away, and while they would normally prioritize me as a OWE (even though on a different alliance), they can't do it because the ticket is not for me, but for my girlfriend. This is despite the fact that I am already ticketed on the same flight.

Takeaway - they will recognize OWE for waitlist prioritization (as mentioned in the Wiki), but only for the traveler, not a nominee.

Not sure if this is old news / helpful to anyone.

percysmith Jun 9, 2016 9:49 pm

I thought non-CX OWE doesn't work for AM/MPC award waitlisting but I may be wrong?

coralsnake Jun 9, 2016 10:45 pm

What an odd system. Got an alert today that the return leg of my waitlisted JFK-YVR-JFK in J opened. The outbound is still waitlist.

But I just searched on BA and CX and saw at least 9 open seats in J for that outbound flight.... Guess I'll call in the AM.

mickfly Jun 9, 2016 11:01 pm

Business to First Award Booking
 
Hey guys

I'm new to CX Asia Miles and I'm about to make my first booking and could use your help.

Heading from JFK to YVR (one way) in early July. Up until a few minutes ago, I was waitlisted for a F seat and a J seat on the same flight, as there was no availability for either a few days ago.

Ideally, I would love to snag a F seat (first time trying it) but I see that only one revenue seat is left. A few min ago, I was cleared to book the J seat, if I wanted it.

I have a couple of questions (with different parts):

1) I have read that CX normally releases all but one F seat for awards, even close to the departure date. Is this true? Since there is only one seat left, does this mean I have little/no chance of clearing this waitlist for an F seat?

2) If I go ahead and ticket the J seat, can I upgrade to the F seat if it magically opens up? How much would it cost to make this change, besides paying the difference in miles?

Thanks in advance for your help!

percysmith Jun 9, 2016 11:20 pm


Originally Posted by coralsnake (Post 26756362)
What an odd system. Got an alert today that the return leg of my waitlisted JFK-YVR-JFK in J opened. The outbound is still waitlist.

But I just searched on BA and CX and saw at least 9 open seats in J for that outbound flight.... Guess I'll call in the AM.

Did calling work?

percysmith Jun 9, 2016 11:42 pm


Originally Posted by mickfly (Post 26756405)
I have a couple of questions (with different parts):

1) I have read that CX normally releases all but one F seat for awards, even close to the departure date. Is this true? Since there is only one seat left, does this mean I have little/no chance of clearing this waitlist for an F seat?

2) If I go ahead and ticket the J seat, can I upgrade to the F seat if it magically opens up? How much would it cost to make this change, besides paying the difference in miles?

1) Errr not so much now http://www.flyertalk.com/forum/ameri...l#post26754776

2) Reissue, US$100 or 10,000 Asia Miles fee

coralsnake Jun 10, 2016 5:04 am


Originally Posted by percysmith (Post 26756462)
Did calling work?

I don't see how calling wouldn't work in this case as the "waitlisted" seats are actually available to all.

But regardless, by the time I woke up this morning, the outbound waitlist was confirmed as well.

percysmith Jun 10, 2016 9:02 am


Originally Posted by coralsnake (Post 26757171)
I don't see how calling wouldn't work in this case as the "waitlisted" seats are actually available to all.

But regardless, by the time I woke up this morning, the outbound waitlist was confirmed as well.

There may be a period of time between a seat being available and the seat being periodically swept into waitlists; someone can "intercept" the seats.

http://www.flyertalk.com/forum/catha...-unfair.html#5

happyvoid Jun 12, 2016 2:53 am

The best time to get highest availability on seats if you are a first flier on flyer talk is it to book a few days before a flight?

percysmith Jun 12, 2016 3:07 am

T-360 or T-4

insomniac7 Jun 13, 2016 10:37 am


Originally Posted by percysmith (Post 26752939)
Have you tried calling AM/MPO to see if they can upgrade you straight away?

Sometimes waitlist doesn't automatically clear.
Or it could be the rarer case full redemption availability > upgrade availability.

I did call and email them... turns out that I am waitlisted for SIN-HKG and HKG-YVR roundtrip, so they all have to be available. They won't upgrade one sector only. I guess my chance is slim getting out of the waitlist.

percysmith Jun 13, 2016 11:03 am

If HKG-YVR roundtrip is available then upgrade that first.

cxfan1960 Jun 13, 2016 3:40 pm


Originally Posted by insomniac7 (Post 26771986)
I did call and email them... turns out that I am waitlisted for SIN-HKG and HKG-YVR roundtrip, so they all have to be available. They won't upgrade one sector only. I guess my chance is slim getting out of the waitlist.

You can upgrade individual sectors... why did they tell you they could not?

Sectors are likely to be cleared independently anyway.

insomniac7 Jun 13, 2016 7:53 pm

Yes I also asked them to clear them sector by sector. They said :

"This is to let you know that Cathay Pacific does not offer mixed class
upgrade awards. Therefore, you are required to redeem two sets of
upgrade award as follows:

- a Round trip Business Class upgrade award (from Economy Class) between
Singapore and Hong Kong requires 30,000 Asia Miles per person
- a Round trip Business Class upgrade award (from Premium Economy Class)
between Hong Kong and Vancouver requires 30,000 Asia Miles per person"


So I don't see how I will ever get any upgrade. By the time one aector clears the others might not. And if not all is cleared the upgrade booking is canceled. I feel like I'm being played.

@percy HKG-YVR roundtrip still have no available award seats.

percysmith Jun 13, 2016 8:17 pm


Originally Posted by insomniac7 (Post 26774549)
@percy HKG-YVR roundtrip still have no available award seats.

Oh. I thought you somehow found the YVR unicorn...

insomniac7 Jun 13, 2016 8:32 pm


Originally Posted by percysmith (Post 26774640)

I'm sorry, I donn't know what YVR unicorn is even after I read the thread. 😁😅

percysmith Jun 13, 2016 10:10 pm


Originally Posted by insomniac7 (Post 26774702)
I'm sorry, I donn't know what YVR unicorn is even after I read the thread. 😁😅

Sorry wrong thread https://www.flyertalk.com/forum/cath...l#post24923142

cxfan1960 Jun 14, 2016 5:12 am


Originally Posted by insomniac7 (Post 26774549)
So I don't see how I will ever get any upgrade. By the time one aector clears the others might not. And if not all is cleared the upgrade booking is canceled. I feel like I'm being played.

You don't need to ticket all or none. You can ticket any cleared sectors at anytime before their corresponding ticketing deadlines.

insomniac7 Jun 14, 2016 7:34 am


Originally Posted by cxfan1960 (Post 26775906)
You don't need to ticket all or none. You can ticket any cleared sectors at anytime before their corresponding ticketing deadlines.

The AM executives told me that I couldn't. It's a SET. So it's all or nothing. Which I find weird. Because the miles are charged based on the sectors. But then they said they don't offer mixed class upgrade. Yet they offered me to upgrade all or which sectors I prefered.

I called, I emailed Asia Miles and Cathay Pacific and their answers were all the same. Which I think it's ridiculous and there's nothing I could do about it.

So now there are seats available on 1 sector and I couldn't get it confirmed. And if 3 sectors cleared but one is not, they will also cancel the booking.

percysmith Jun 14, 2016 7:42 am

Is this a new rule we don't know about?

Iamhappy Jun 14, 2016 7:48 am


Originally Posted by percysmith (Post 26752932)
Q1. You may no-show for the sectors. But MPO keeps saying you should call them if you intend to no-show or else they will invalidate every other remaining segment in your itin.

Q2. Yes it may be available on short availability.

Cheers percysmith. Your answers are very similar to MPC's response.
Basically, they said there is no no-show penalty and I can simply no-show, wait for availability and change dates for USD25/1k Asia Miles.

insomniac7 Jun 14, 2016 9:16 pm

Just a follow up on my case. AM emailed and said if I want to confirm that one sector, I need to do a one-way upgrade. So it will be confirmed one by one as the seats become available.

QRC3288 Jun 14, 2016 11:03 pm


Originally Posted by insomniac7 (Post 26774549)
Yes I also asked them to clear them sector by sector. They said :

"This is to let you know that Cathay Pacific does not offer mixed class
upgrade awards. Therefore, you are required to redeem two sets of
upgrade award as follows:

- a Round trip Business Class upgrade award (from Economy Class) between
Singapore and Hong Kong requires 30,000 Asia Miles per person
- a Round trip Business Class upgrade award (from Premium Economy Class)
between Hong Kong and Vancouver requires 30,000 Asia Miles per person"


So I don't see how I will ever get any upgrade. By the time one aector clears the others might not. And if not all is cleared the upgrade booking is canceled. I feel like I'm being played.

@percy HKG-YVR roundtrip still have no available award seats.

The confusion at MPC surrounded the Y-J and PEY-J difference.

However, I think you most likely misunderstood some of what they said. The booking will most certainly not be cancelled even if partial sectors are cleared.


Originally Posted by insomniac7 (Post 26776333)
The AM executives told me that I couldn't. It's a SET. So it's all or nothing. Which I find weird. Because the miles are charged based on the sectors. But then they said they don't offer mixed class upgrade. Yet they offered me to upgrade all or which sectors I prefered.

I called, I emailed Asia Miles and Cathay Pacific and their answers were all the same. Which I think it's ridiculous and there's nothing I could do about it.

So now there are seats available on 1 sector and I couldn't get it confirmed. And if 3 sectors cleared but one is not, they will also cancel the booking.

I am totally confused here...lots of misinformation!


Originally Posted by insomniac7 (Post 26780058)
Just a follow up on my case. AM emailed and said if I want to confirm that one sector, I need to do a one-way upgrade. So it will be confirmed one by one as the seats become available.

So it's all good now?

Indeed, the way it should work is like this: you can confirm one by one as the seats become available. There won't be some massive cancellation or something if 1/4 or 2/4 sectors clear, as I think you were led to believe above.

IF the second leg of the return clears and you are charged two one-ways, you will eventually be refunded the mileage difference as if it was a round-trip. You don't get screwed (although you may have to follow up to get the refund, which they are good about IME).

Methinks the main source of confusion on your itinerary is although you're trying to upgrade to J, you're coming from two different classes. On two segments you're going Y-J (due to regional config), and one two segments you're doing PEY-J. This is why the MPC agents said this will have to price as two separate route trips, because it's technically a "mixed class" booking. Yes, the final class is the same but the original class isn't.

I *think* MPC is correct, that your mileage upgrade must be processed as a SIN-HKG round-trip Y-J, and a separate HKG-YVR PEY-J, due to the mixed booking issue. But better experts like percysmith can clarify.

If the headache is too much, a way you can alleviate the pain is book into a SIN-HKG flight with PEY available. Although this may cost you more. However, then the "mixed class" booking designation goes away because all 4 segments you will be trying to book PEY-J.

However, what you're trying to do is very feasible. You should just make sure you know where the possible points of confusion are.

insomniac7 Jun 14, 2016 11:44 pm

"At the moment, there are no Business Class upgrade award seats available
from Hong Kong to Singapore and between Hong Kong and Vancouver on your
preferred travel dates. If we can confirm any seats by 22 June 2016 we
will definitely let you know, otherwise, your upgrade flights will be
automatically cancelled"

That's what he said. He knows that SIN-HKG is infact available. So I don't think I misinterpret the meaning. It will be canceled if the SET (the way he put it) is not confirmed. Which is all or nothing.

Maybe you are right about the mixed class. But, Not all sectors have PEY.

I did reply their last email said that I'm willing to do a one-way upgrade as they suggested. We'll see what happens next. Fingers crossed ��

QRC3288 Jun 15, 2016 12:21 am


Originally Posted by insomniac7 (Post 26780483)
"At the moment, there are no Business Class upgrade award seats available
from Hong Kong to Singapore and between Hong Kong and Vancouver on your
preferred travel dates. If we can confirm any seats by 22 June 2016 we
will definitely let you know, otherwise, your upgrade flights will be
automatically cancelled"

That's what he said. He knows that SIN-HKG is infact available. So I don't think I misinterpret the meaning. It will be canceled if the SET (the way he put it) is not confirmed. Which is all or nothing.

Maybe you are right about the mixed class. But, Not all sectors have PEY.

I did reply their last email said that I'm willing to do a one-way upgrade as they suggested. We'll see what happens next. Fingers crossed ��

Okay, well something is going wrong here and I think it is one of two things:

1.) You can absolutely ticket awards sector by sector. This is just a fact. We're not making it up! So either he is grossly mistaken and you are not correcting him, OR there is something related to #2 below. Btw, what he's saying is your award waitlist will be cancelled. Because otherwise your statement doesn't make sense...by your own reckoning, you don't have any confirmed upgrades. Hence, how can there be anything for him to cancel? What I think he's saying is your waitlist to upgrade will be cancelled. Now, if I have misconstrued what you're saying, and instead some sector is confirmed for the upgrade, then ticket it!. And you need to issue the ticket by that deadline or it will be cancelled.

2.) There could be something weird about a mixed class upgrade...technically Y-J and PEY-J are two different things. Maybe there is something with tying to the two segments together. Maybe they will indeed permit a "mixed class booking" and price it lower if all 4 sectors clear, which sounds like a very low chance.

3.) I am nearly certain there is nothing preventing you from trying for a SIN-HKG round-trip, and a HKG-YVR round-trip separately as upgrades. Have you tried asking the agent "Dear Mr. MPC, if I only want to upgrade the HKG-SIN segments, how can I do that?" And what has his response been? If #2 is the issue (ie, they will permit a mixed-itinerary upgrade in this situation but require all the segments to clear beforehand), this solution will almost certain rectify the problem and allow you to upgrade one of the segments.

I still think the thing making this hairier than usual is the fact you are on a Y ticket SIN-HKG and PEY ticket HKG-YVR.

insomniac7 Jun 15, 2016 12:31 am

I emailed them so many times. They did say only SIN-HKG is available but I cannot have it confirmed because the SET is not all available. And not only one person said that. Then, if by June 22 the SET is not available, the upgrade waitlist is canceled.

And I asked them what I should do if I want to confirm that 1 sector, then they suggested a one-way upgrade.

I hope I am not confusing anyone hehe ��

QRC3288 Jun 15, 2016 12:40 am


Originally Posted by insomniac7 (Post 26780591)
And I asked them what I should do if I want to confirm that 1 sector, then they suggested a one-way upgrade.

Yes, so why didn't you do this?

Again, I may be mistaken but it seems to me you are contradicting yourself!


Originally Posted by insomniac7 (Post 26780591)
I emailed them so many times. They did say only SIN-HKG is available but I cannot have it confirmed because the SET is not all available. And not only one person said that.

You see how the quote above <<"SIN-HKG is available but I cannot have it confirmed">> is at odds with <<"...if I want to confirm that 1 sector, they they suggested a one-way upgrade...">>. In the second quote, MPC is implying ticketing a single sector is possible. They are showing you how it's possible!

So could you elaborate a little more what your problem is? Because I don't actually understand! At least you can see the contradiction right?


Originally Posted by insomniac7 (Post 26780591)
Then, if by June 22 the SET is not available, the upgrade waitlist is canceled.

Yes, exactly....it is the upgrade waitlist, not the upgrade itself, which is cancelled...in your earlier posts (see below) you implied the upgrade would be automatically cancelled...which was incorrect! I know I was thrown off, perhaps others were too. MPC is bad but they're usually not that bad. At least this makes sense to me now, so far MPC seems to be telling you some things which are indeed correct.


Originally Posted by insomniac7 (Post 26780483)
"At the moment, there are no Business Class upgrade award seats available
from Hong Kong to Singapore and between Hong Kong and Vancouver on your
preferred travel dates. If we can confirm any seats by 22 June 2016 we
will definitely let you know, otherwise, your upgrade flights will be
automatically cancelled"


insomniac7 Jun 15, 2016 1:32 am

Sorry for the confusion.

Yes the upgrade waitlist is what going to be canceled

My problem was I wanted to clear sector by sector as they become available but AM said I couldn't.

Until I asked is there anyway for me to confirm this one sector then they said I should do one way. They didn't tell me this before today. All of them kept saying it's a set.

So now I asked them to put me in one way upgrade.

That's all. And I still don't know how it will go.

QRC3288 Jun 15, 2016 2:27 am


Originally Posted by insomniac7 (Post 26780703)
Sorry for the confusion.

Yes the upgrade waitlist is what going to be canceled

My problem was I wanted to clear sector by sector as they become available but AM said I couldn't.

Until I asked is there anyway for me to confirm this one sector then they said I should do one way. They didn't tell me this before today. All of them kept saying it's a set.

So now I asked them to put me in one way upgrade.

That's all. And I still don't know how it will go.

Okay, good glad you are getting on the right track with your upgrades.

Fyi, if for example the two sin-hkg-sin segments clear as one ways, you can apply to refund the difference in Asia Miles (round trip is cheaper than two one ways).

Best scenario, if you strike the jackpot and get all four segments upgraded, you will be on the hook for a sin-hkg round-trip upgrade and hkg-yvr round-trip upgrade. Just fyi. This applies to above as well...I think MPC will "see" it as you're upgrading two round trips, due to the mixed class itinerary (they see you as Y/PEY/PEY/Y, hence the mixed class designation). This is what they were telling you on the phone earlier.

However, i definitely rwcommend to issue the one way sectors as they clear. Because the inventory may not stay open and there is no point in waiting. I presume you want whatever clears, even if you can't get everything. For example, say you clear both regional segments and one longhaul but ticket them all independently because they clear at different times. After refund, you will effectively have been charged for a regional Y-J round-trip upgrade, and one-way longhaul PEY-J upgrade. The refund takes a little while to get. And if you only clear two segments, one regional and one longhaul, im pretty sure the charge will be two one-ways.

Final fyi, when dealing with them know that they probably cannot price regional mixed with longhaul since regional is Y-J and longhaul is PEY-J.

Good luck.

insomniac7 Jun 15, 2016 4:47 am

Thanks for the infos... I am new at this so I appreciate the help :)

Will let you know if I got lucky.. hopefully ^_^

Thanks again

insomniac7 Jun 15, 2016 10:24 pm

So finally SIN-HKG is confirmed. Still hopeful on the other sectors, but HKG-YVR seems difficult to get. All of my waitlist are now one-way.

mcmcmc426 Jun 17, 2016 3:45 am

Hi! Newbie here and would like to get some advice from all the experts here...

I am MPC Green and recently called the MPC hotline to redeem round trip PEY tickets between HKG and SFO. Inbound is confirmed but outbound has to be waitlisted:

Outbound (all waitlisted):
2016 July 20 - CX 870
2016 July 21 - CX 870
2016 July 21 - CX 892

Inbound (confirmed):
2016 Nov 5 - CX 873

The waitlist expires on July 4th...so my question would be...:
1) any chance I can extend the waitlist deadline to a closer to departure date? Does that affect my order or priority on the waitlist?
2) if the outbound is not cleared, I can decide whether I want to redeem and issue the single ticket inbound right?
3) does anyone know if the chance of clearing this waitlist is high or not...or anywhere I can check the chance of redemption?

Thanks in advance!!

coralsnake Jun 21, 2016 6:24 pm

Does anyone know if AM will allow me to ticket a waitlist in a different name?

Meaning- I have a waitlist that cleared but didn't ticket yet. I had originally waitlisted it for one person, now they can't come and want to ticket it for another. Obviously I will add them as a nominee.

Any idea if this is allowed?


All times are GMT -6. The time now is 4:16 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.