Oct 29, 2013, 2:12 am
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
The following FAQs are addressed below:
What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:
Departure lounges:
All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.
Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose
Food
For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:
Cathay Pacific Hong Kong Airport Lounges
AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge
Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck
I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
Please see the above section which include details on Admittance policies.
The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
If you do not fall into any of these categories you are out of luck (or you can be guested in).
I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit
Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.
Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.
For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.
Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.
What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread
Transiting through HKG and getting to the lounges
To provide an idea of where the lounges are located throughout the airport:
When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.
Is it possible to visit airside lounges during a transit and then exit the airport?
**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
- Marco Polo Members
- Oneworld status holders
- Business and First Class Passengers
- People not flying Cathay Pacific or Dragonair
- Guests
The following FAQs are addressed below:
- What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
- Which departures lounge should I use?
- I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
- I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
- Can I visit multiple lounges?
- Do operational-upgrades (op-ups) come with upgraded lounge benefits?
- Do mile-upgraded (award) tickets come with lounge benefits?
- What if I want to meet up with fellow FlyerTalkers in CX lounges?
- Transiting through HKG and getting to the lounges
- Is it possible to visit airside lounges during a transit and then exit the airport?
- Transiting through HKG and getting to the lounges
- What if I want to meet up with fellow FlyerTalkers in CX lounges?
- Do mile-upgraded (award) tickets come with lounge benefits?
- Do operational-upgrades (op-ups) come with upgraded lounge benefits?
- Can I visit multiple lounges?
- I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
- I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
- Which departures lounge should I use?
What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:
Departure lounges:
- The Wing - First Class
- The Wing - Business Class
- The Pier - First Class
- The Pier - Business Class
- The Cabin - Business Class - Closed as of 1 May 2018
- The Bridge - Business Class
- The Deck - Business Class
All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.
Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose
Food
- The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
- The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
- The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin.The Cabin is permanently closed.- The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html
For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:
Cathay Pacific Hong Kong Airport Lounges
AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge
Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck
I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
Please see the above section which include details on Admittance policies.
The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
- First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
- Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
- Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
- Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
- Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.
If you do not fall into any of these categories you are out of luck (or you can be guested in).
I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit
Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.
Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.
For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.
Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.
What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread
Transiting through HKG and getting to the lounges
To provide an idea of where the lounges are located throughout the airport:
- The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
The Cabin is near gate 21, centrally located also on the eastern side of the concourse.- The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
- The Pier is on the northwest side of the concourse, nestled among the 60s gates.
- *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.
When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.
Is it possible to visit airside lounges during a transit and then exit the airport?
**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
Lounge Access and other Lounge FAQs
Oct 5, 2017, 5:25 pm
#1201
Join Date: Jan 2015
Posts: 192
guys - would you say the cabin has a leg over on the wing for J passengers caring about having a proper meal. Or is there another lounge better for that. Also are the juices in cabin made to order or just placed in a fridge?
One more question - do I have access to both admirals club and flagship lounges with cathay J class? Which one is better? I hear admirals renovations is complete too and is it worth getting to the airport an hour prior to try these lounge?
thx
One more question - do I have access to both admirals club and flagship lounges with cathay J class? Which one is better? I hear admirals renovations is complete too and is it worth getting to the airport an hour prior to try these lounge?
thx
I don't think there is an Admirals Club at HKG.
Oct 5, 2017, 10:31 pm
#1202
Join Date: Oct 2014
Location: HKG
Posts: 1,053
guys - would you say the cabin has a leg over on the wing for J passengers caring about having a proper meal. Or is there another lounge better for that. Also are the juices in cabin made to order or just placed in a fridge?
One more question - do I have access to both admirals club and flagship lounges with cathay J class? Which one is better? I hear admirals renovations is complete too and is it worth getting to the airport an hour prior to try these lounge?
thx
One more question - do I have access to both admirals club and flagship lounges with cathay J class? Which one is better? I hear admirals renovations is complete too and is it worth getting to the airport an hour prior to try these lounge?
thx
Best lounge for a proper meal, by a loooong mile: The Pier.
Since when is there an Admirals Club at HKG? Even if there is, I can't imagine it beating The Pier, which is arguably one of the best J lounges in the world.
Oct 5, 2017, 11:30 pm
#1203
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
i hear you, but I'm quite certain CX interprets "day" to mean flight operations day. Not technical day. This works out at Hong Kong because there is a true break in operations between 2 and 6am (at least, on the passenger side).
It could get quite comical if they held the line to technical day, because as I mention before, you could have CX denying the lounge to every applicable connecting passenger with a midnight or later departure! Flight operations day is thus what makes obvious sense. The poster here is clearly asking about a flight that departs on flight operations Day 1, and his ex-NRT departure is on Day 2.
Anecdotally, we've had a few guys here post a similar situation to the OP - turned away at the lounge from entry. I tried a quick search but couldn't find, but I definitely remember it. Recent, say last 3-6 months or so.
I still think he/she has a chance if they get a sympathetic (or dumb) lounge entry agent. But they've definitely turned more strict in the last years so I don't think the poster is wise to count on it, less disappointment.
It could get quite comical if they held the line to technical day, because as I mention before, you could have CX denying the lounge to every applicable connecting passenger with a midnight or later departure! Flight operations day is thus what makes obvious sense. The poster here is clearly asking about a flight that departs on flight operations Day 1, and his ex-NRT departure is on Day 2.
Anecdotally, we've had a few guys here post a similar situation to the OP - turned away at the lounge from entry. I tried a quick search but couldn't find, but I definitely remember it. Recent, say last 3-6 months or so.
I still think he/she has a chance if they get a sympathetic (or dumb) lounge entry agent. But they've definitely turned more strict in the last years so I don't think the poster is wise to count on it, less disappointment.
I did read today of another blogger who was admitted to the F lounge (Pier) under the same exact flight, class, and airline circumstances as my own. It did require the Pier lounge supervisor intervention to make the call in favor of the pax, but it did work. Thus, I am hopeful. In the meantime, I have over 10 months to ponder this question before I actually board these flights (Aug 31, 2018).
Oct 6, 2017, 12:01 am
#1204
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
Thank you to all who posted in reference to my situation on attempting to gain access to the First lounges using CX biz ticket but connecting later that day to JL in F. I now have my NRT-LAX ticket in F on JL and will be obtaining sometime soon my HKG-NRT CX ticket in biz on the 1:00 am departure.
I did read today of another blogger who was admitted to the F lounge (Pier) under the same exact flight, class, and airline circumstances as my own. It did require the Pier lounge supervisor intervention to make the call in favor of the pax, but it did work. Thus, I am hopeful. In the meantime, I have over 10 months to ponder this question before I actually board these flights (Aug 31, 2018).
I did read today of another blogger who was admitted to the F lounge (Pier) under the same exact flight, class, and airline circumstances as my own. It did require the Pier lounge supervisor intervention to make the call in favor of the pax, but it did work. Thus, I am hopeful. In the meantime, I have over 10 months to ponder this question before I actually board these flights (Aug 31, 2018).
Oct 6, 2017, 1:03 am
#1205
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
However the computer may not like it so much because the OP will be presenting themselves at the lounge before midnight... so the computer may see it as the day after, requiring some sort of override.
Oct 6, 2017, 1:52 am
#1206
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
I think that's right... the OP's flight is at 0100, so the connection would be same day from Japan to USA. On that basis access should be allowed.
However the computer may not like it so much because the OP will be presenting themselves at the lounge before midnight... so the computer may see it as the day after, requiring some sort of override.
However the computer may not like it so much because the OP will be presenting themselves at the lounge before midnight... so the computer may see it as the day after, requiring some sort of override.
Oct 6, 2017, 1:59 am
#1207
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I am not sure about this, there are plenty of CX flights leaving HKG after midnight and I fly quiet often on these post-midnight flights and the lounge hosts never ever said a word about it..... I mean it's normal for people on a flight departing at 00:50 to enter the lounge before midnight (indeed you are technically allowed to enter at 5AM or so when departing on a 00:50 flight).
See, the catch from CX's angle is very straightforward....a hypothetical flight like the OPs just departing an hour earlier at 11:59pm would very clearly not be entitled to F lounge access, full stop. And I know for certain (and as your point implies) CX views all those flights as the same "airport day", regardless if it is a before or a little after midnight.
It's an interesting (and amusingly useless, but I am thoroughly engrossed in this idea while stuck in traffic in Central) academic exercise!
Oct 6, 2017, 2:03 am
#1208
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
I am not sure about this, there are plenty of CX flights leaving HKG after midnight and I fly quiet often on these post-midnight flights and the lounge hosts never ever said a word about it..... I mean it's normal for people on a flight departing at 00:50 to enter the lounge before midnight (indeed you are technically allowed to enter at 5AM or so when departing on a 00:50 flight).
Oct 20, 2017, 10:42 pm
#1209
Join Date: Jun 2016
Location: Surrey
Programs: BA Gold, VS Gold, Eurostar CB, IHG Spire, Hilton Diamond, Bonvoy Titanium, Hertz President Circle
Posts: 435
I am flying out of HKG in F at 9am. I understand that you can check in bags up to 24 hours early but am I right to assume I won't be allowed through security and into lounge on the evening before?
I have a friend on a 3 hour connection the night before and I'd like to see them briefly if possible. I plan to get a room in the PP lounge for the night rather then try to leave the airport!
I have a friend on a 3 hour connection the night before and I'd like to see them briefly if possible. I plan to get a room in the PP lounge for the night rather then try to leave the airport!
Oct 20, 2017, 11:21 pm
#1210
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I am flying out of HKG in F at 9am. I understand that you can check in bags up to 24 hours early but am I right to assume I won't be allowed through security and into lounge on the evening before?
I have a friend on a 3 hour connection the night before and I'd like to see them briefly if possible. I plan to get a room in the PP lounge for the night rather then try to leave the airport!
I have a friend on a 3 hour connection the night before and I'd like to see them briefly if possible. I plan to get a room in the PP lounge for the night rather then try to leave the airport!
You can go through security in the morning of your flight when the checkpoints open, I think around 5 or 5:30am or something. Others can comment. That's when you can use the lounges. I don't think the F lounges even open until 5:30 or 6am. Wing F usually opens a little before Pier F.
Fyi, you won't be able to visit airside either the day before. When you arrive, if your BP is next day, your only route is to exit immigration. You cannot transit. And no they don't play the technical game if you land at 00:00 you are now "same day".... it's based on an airport day, which rolls over when the last flight of the night goes out, around 02:00 in the morning.
Oct 21, 2017, 5:12 am
#1211
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Are you sure about that? I think you can go through security (even transit security) the evening before for a 9am flight. The immigration/security points at HKG are open 24hrs I believe.
CX lounge access I tend to agree, but even that may be negotiable.
(As a non-HKG data point, I had no problem going through transit security and entering the JAL F lounge at about 11pm at HND for a morning flight the next day; I had to leave the JAL lounge when it closed, obviously).
CX lounge access I tend to agree, but even that may be negotiable.
(As a non-HKG data point, I had no problem going through transit security and entering the JAL F lounge at about 11pm at HND for a morning flight the next day; I had to leave the JAL lounge when it closed, obviously).
Oct 21, 2017, 8:47 am
#1212
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
First paragraph, admittedly unsure. Second paragraph, seen it denied in person, and also read about it denied on here (and not see an FT poster report success, either).
Oct 21, 2017, 9:57 am
#1213
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I did it 2 years ago without problem. There was some flight disruptions that night and The Wing didn't even close. However, there are some FTers who seem to report that things are getting more strict recently.
Oct 21, 2017, 10:04 am
#1214
Join Date: Apr 2014
Location: TPE, CGK
Programs: GFF Plat, CX DM, SQ TPPS, AS 75K
Posts: 199
Once one of my connecting flights at HK got rescheduled to early the next morning and I just waited for it at the Wing. Had no problem getting through transit security even though boarding pass had the new timings (around 3-4am I think).
Another time flight was delayed and we had to connect to a 7am flight. That one I had to go to the transit hotel
Oct 21, 2017, 10:09 am
#1215
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Not sure if it helps but I've had two very different experiences at HK.
Once one of my connecting flights at HK got rescheduled to early the next morning and I just waited for it at the Wing. Had no problem getting through transit security even though boarding pass had the new timings (around 3-4am I think).
Another time flight was delayed and we had to connect to a 7am flight. That one I had to go to the transit hotel
Once one of my connecting flights at HK got rescheduled to early the next morning and I just waited for it at the Wing. Had no problem getting through transit security even though boarding pass had the new timings (around 3-4am I think).
Another time flight was delayed and we had to connect to a 7am flight. That one I had to go to the transit hotel