Passport never works at eGates?
Jun 28, 2022, 12:22 am
#184
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
My blue passport worked fine for the first time (and at my first attempt) at LHR T2 over the weekend. I made sure I pressed the page really hard against the reader, I’m not sure if that made any difference!
Jun 28, 2022, 1:54 am
#186
Join Date: Jul 2013
Location: West Sussex
Programs: BA Gold
Posts: 897
I have two UK issued passport (for visa puposes), and both have not worked at e-gates since I returned back to business travel in November 2021.
I recently got an answer from the border force officer (as now I don't even bother trying the e-gates and skip directly to the assistance queue). He informed me that someone currently has a very similar name and DOB to me and is a person of interest to the Home Office. Until said person is found and spoken to/dealt with - I'm basically a menual border force check.
Great.
I recently got an answer from the border force officer (as now I don't even bother trying the e-gates and skip directly to the assistance queue). He informed me that someone currently has a very similar name and DOB to me and is a person of interest to the Home Office. Until said person is found and spoken to/dealt with - I'm basically a menual border force check.
Great.
Jun 28, 2022, 2:03 am
#187
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
I have two UK issued passport (for visa puposes), and both have not worked at e-gates since I returned back to business travel in November 2021.
I recently got an answer from the border force officer (as now I don't even bother trying the e-gates and skip directly to the assistance queue). He informed me that someone currently has a very similar name and DOB to me and is a person of interest to the Home Office. Until said person is found and spoken to/dealt with - I'm basically a menual border force check.
Great.
I recently got an answer from the border force officer (as now I don't even bother trying the e-gates and skip directly to the assistance queue). He informed me that someone currently has a very similar name and DOB to me and is a person of interest to the Home Office. Until said person is found and spoken to/dealt with - I'm basically a menual border force check.
Great.
Jun 28, 2022, 3:12 am
#189
Join Date: Jul 2018
Posts: 1,281
I recently got an answer from the border force officer (as now I don't even bother trying the e-gates and skip directly to the assistance queue). He informed me that someone currently has a very similar name and DOB to me and is a person of interest to the Home Office. Until said person is found and spoken to/dealt with - I'm basically a menual border force check.
Jun 28, 2022, 4:25 am
#190
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
What a nightmare! An IT fix for this should be straightforward...at the bare, bare minimum they should check the date the alert was added, and any passports issued in the UK after this date should be exempted. A new passport would then at least provide a path out of this mess.
Jun 28, 2022, 5:19 am
#191
Join Date: Nov 2016
Programs: BAEC Silver
Posts: 457
Is there ANY recourse for those of us condemned to forever more take our place in the queue for a manual passport check? I just have to accept that my brand new passport will simply NEVER work in the e-gates? It's just 'one of those things' that is too difficult to try and fix?
Jun 28, 2022, 5:34 am
#192
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,991
Is there ANY recourse for those of us condemned to forever more take our place in the queue for a manual passport check? I just have to accept that my brand new passport will simply NEVER work in the e-gates? It's just 'one of those things' that is too difficult to try and fix?
Jun 28, 2022, 5:46 am
#193
Join Date: Jul 2018
Posts: 1,281
What a nightmare! An IT fix for this should be straightforward...at the bare, bare minimum they should check the date the alert was added, and any passports issued in the UK after this date should be exempted. A new passport would then at least provide a path out of this mess.
Jun 28, 2022, 8:38 am
#194
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
I believe it does as I’ve done the same and it’s helped. I think CWS posted upthread that it helps a stop light getting into the scan reducing rejection.
Jun 28, 2022, 9:36 am
#195
Join Date: Apr 2008
Location: Salisbury Plain
Programs: BA: Silver,
Posts: 1,197
Knowing that mine never works, I head straight for the human desk. On a recent trip I was headed off by a roving member of staff who insisted that I went through the e gate. I queued, failed to get past the machine and then joined the human desk queue, way further back than my original position.