Passport never works at eGates?
#151
Join Date: Feb 2013
Programs: BA, AA, Lufthansa
Posts: 27
Update: FOIA request submitted to [email protected] QUOTE
Dear Sirs
I cite Section 1.1.1 of the Freedom of Information Act 2000. Citing Section 10.1 I would appreciate your prompt reply.
My name is Michael Mouse, aka wportre. DoB 1948-ish.
I have a new UK (Citizen) passport 3.14159265, issued 3 May 2022 replacing 2.71828183 expired.
Neither has worked at UK egates for approximately 5 years. In all cases on using the egates I get a “Seek Assistance” message. Both passports work flawlessly at egates overseas.
I am a GOES participant.
I request information as to my presence or absence, or the presence of a close namesake, on any Home Office watch list which may preclude my entering the UK via egate.
I request information as to any other information on your records which may preclude my entering the UK via egate.
Thank you very much for your attention to this matter.
UNQUOTE
I will keep y'all posted (not holding my breath of course but the superstitious, conspiracy-minded little voice most of us have in some measure wonders if the email might be enough...)
Dear Sirs
I cite Section 1.1.1 of the Freedom of Information Act 2000. Citing Section 10.1 I would appreciate your prompt reply.
My name is Michael Mouse, aka wportre. DoB 1948-ish.
I have a new UK (Citizen) passport 3.14159265, issued 3 May 2022 replacing 2.71828183 expired.
Neither has worked at UK egates for approximately 5 years. In all cases on using the egates I get a “Seek Assistance” message. Both passports work flawlessly at egates overseas.
I am a GOES participant.
I request information as to my presence or absence, or the presence of a close namesake, on any Home Office watch list which may preclude my entering the UK via egate.
I request information as to any other information on your records which may preclude my entering the UK via egate.
Thank you very much for your attention to this matter.
UNQUOTE
I will keep y'all posted (not holding my breath of course but the superstitious, conspiracy-minded little voice most of us have in some measure wonders if the email might be enough...)
#152
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
As an Aussie passport holder with permanent UK residency, I am grateful that the e-readers work for me. In your case, I am pretty sure that if you got an Aussie passport you would have to have similar for it to work for you and already being a British citizen,I can't begin to imagine the confusion setting off down that road would cause and as you say the UK expects you to enter on your UK passport. My dual citizen son can only enter Oz on his Aussie passport and uses his UK one when returning here..have never tried the reverse!😂 I of course stand to be corrected if indeed that is a sensible option and it does work for others
#153
Join Date: Sep 2011
Location: BHD
Programs: BA Executive Club Silver
Posts: 575
That is really handy to know. I was making assumptions based on Australian rules that obviously don't apply in the UK.
#154
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
There are a number of countries that have similar rules to Australia, the USA is another for example. The UK has no such regulation, dual nationals can enter/leave the UK on whichever passport they choose.
#155
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
Update: FOIA request submitted to [email protected] QUOTE
Dear Sirs
I cite Section 1.1.1 of the Freedom of Information Act 2000. Citing Section 10.1 I would appreciate your prompt reply.
My name is Michael Mouse, aka wportre. DoB 1948-ish.
I have a new UK (Citizen) passport 3.14159265, issued 3 May 2022 replacing 2.71828183 expired.
Neither has worked at UK egates for approximately 5 years. In all cases on using the egates I get a “Seek Assistance” message. Both passports work flawlessly at egates overseas.
I am a GOES participant.
I request information as to my presence or absence, or the presence of a close namesake, on any Home Office watch list which may preclude my entering the UK via egate.
I request information as to any other information on your records which may preclude my entering the UK via egate.
Thank you very much for your attention to this matter.
UNQUOTE
I will keep y'all posted (not holding my breath of course but the superstitious, conspiracy-minded little voice most of us have in some measure wonders if the email might be enough...)
Dear Sirs
I cite Section 1.1.1 of the Freedom of Information Act 2000. Citing Section 10.1 I would appreciate your prompt reply.
My name is Michael Mouse, aka wportre. DoB 1948-ish.
I have a new UK (Citizen) passport 3.14159265, issued 3 May 2022 replacing 2.71828183 expired.
Neither has worked at UK egates for approximately 5 years. In all cases on using the egates I get a “Seek Assistance” message. Both passports work flawlessly at egates overseas.
I am a GOES participant.
I request information as to my presence or absence, or the presence of a close namesake, on any Home Office watch list which may preclude my entering the UK via egate.
I request information as to any other information on your records which may preclude my entering the UK via egate.
Thank you very much for your attention to this matter.
UNQUOTE
I will keep y'all posted (not holding my breath of course but the superstitious, conspiracy-minded little voice most of us have in some measure wonders if the email might be enough...)
#156
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,739
Not due to brexit - the Germans chose not to make the e-gates available to UK citizens, unlike for example the Portuguese - and indeed the Brits in the opposite direction for some reason.
#157
Join Date: Feb 2013
Programs: BA, AA, Lufthansa
Posts: 27
Yes but let’s see: they release data on immigration appeals and so on.
Given the priceless info in this thread (for some reason I thought the UK followed the US and AU in demanding use of a home passport) my AU application is definitely more likely.
Given the priceless info in this thread (for some reason I thought the UK followed the US and AU in demanding use of a home passport) my AU application is definitely more likely.
#158
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Obviously this all goes away once ETIAS (the electronic pre travel authorisation) comes in from next year as we can go back to using e-passport gates everywhere and no more need for stamps.
#160
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,185
I think it is a practical issue in that EU countries can make e-passport gates available but would still need to have someone after the gates to stamp your passport. Obviously with no more right of entry some EU countries are being cautious about controls still.
Obviously this all goes away once ETIAS (the electronic pre travel authorisation) comes in from next year as we can go back to using e-passport gates everywhere and no more need for stamps.
Obviously this all goes away once ETIAS (the electronic pre travel authorisation) comes in from next year as we can go back to using e-passport gates everywhere and no more need for stamps.
#161
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Last month, shaking with anticipation I introduced my new passport to the readers at LHR T5. You can guess... That one could have been wetware: I was genuinely anxious. But since then, further failures at T5 and LGW and successes at FCO and PMI. As most will know, UK passports now have a rigid data page so the buckling is not an issue. I have consistently failed egates for 5y now. Both passports are 50 pages and I have seen this possible thickness issue mentioned above.
#162
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I share your hope, but I'm not entirely confident of the 2003 delivery. ETIAS has been through a few push-backs. I think 2021 was the original target, with May 2023 the latest pencilled-in date; but that's now been softened to 2023 with a mild expectation for May.
#163
Join Date: Jul 2018
Posts: 1,281
This sounds like one of the newer Brexit passports, with the super hard data page. The main cause of failure with these are sliding on the glass, because it's so slippery a surface, followed by allowing some daylight to come in from the sides which then blanks out the scan via reflection. It's the opposite to the last series of EU passports which had a very flimsy data page, for which the hair clamp would work. If the Border Force agent said there wasn't anything wrong with your passport then it's likely to be technique, either over firmness with the push down (thus causing the first issue) or insufficient pressure (causing the second). If this is just after 2 uses I would give it a little longer before declaring it a dud.
#164
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
They are nearly identical however they are slightly wider and the LGW hall is better lit. The latter has an impact on both the cameras and passengers in terms of scowling. They have more rejections at LGW, but I think that's because the passenger profile is different.
#165
Join Date: Feb 2013
Programs: BA, AA, Lufthansa
Posts: 27
Update: Danish BCO couldn’t scan my passport at CPH and cleaned the data bars with a wipe, successfully. Hope! LHR T2 sees me scrubbing away, with the expected result The UK BCO was very kind and suggested next time joining “her” queue directly. I didn’t have the heart to tell her about the little Napoleons forbidding that. Gd this is dull.