Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Jul 7, 2022, 3:10 am
#1711
Join Date: Oct 2015
Location: London
Programs: BAEC Gold, Hotels.com Gold
Posts: 576
Would be really grateful for some advice on a CDG-LHR cancellation and related claim.
I was booked on BA329 (a CDG-LHR 21:40 departure) on 29th June. I was able to rebook onto a morning service the following morning. Here are the flight details.
The related outbound flight BA328 has the same INDN (Industrial Action) cancellation reason.
I've successfully claimed for my overnight accommodation but BA have denied the remainder of the claim stating that the flight "was cancelled because of Heathrow Airport Limited staff shortage covering security processes" and, because that's provided by HAL is outside their control.
There were strikes at CDG but only from 30th June as far as I've been able to determine.
Is it worth me pursuing the claim further?
Additionally the flight status info suggests that the cancellation was made at 10:51 BST. I didn't see any app notifications of the cancellation or get notified until around 17:00.
TIA
I was booked on BA329 (a CDG-LHR 21:40 departure) on 29th June. I was able to rebook onto a morning service the following morning. Here are the flight details.
Code:
Flight Status Search:
Departing on 29/06/22
Flying BA flight 329
Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date
CDG Scheduled: 29/06/22 9:40 PM LHR Scheduled: 29/06/22 9:50 PM
BA 329 Canceled Term: 2C Estimated: NA / NA Term: 5 Estimated:
Gate: C85 Actual: Gate: Actual:
Comments:
"DOBA329/29JUN
* OPERATIONAL FLIGHT INFO * BA 329 0 WE 29JUN22
CITY INFO HOUR (LOCAL)
FLIGHT CANCELLED 1051
INDN
*1A PLANNED FLIGHT INFO* BA 329 0 WE 29JUN22
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
CDG 2140 WE JCDRIUFAZ/M Y/G 319 1:10
BHKMLVNOQSG/G
XWETP/G
LHR 2150 WE 1:10
COMMENTS-
1.CDG LHR - MEMBER OF ONEWORLD
2.CDG LHR - DEPARTS TERMINAL 2A
3.CDG LHR - ARRIVES TERMINAL 5
4.CDG LHR - 9/ NON-SMOKING
5.CDG LHR - ET/ ELECTRONIC TKT CANDIDATE
6.CDG LHR - CO2/PAX* 55.29 KG ECO, 55.29 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
319 C 24 M 107
I've successfully claimed for my overnight accommodation but BA have denied the remainder of the claim stating that the flight "was cancelled because of Heathrow Airport Limited staff shortage covering security processes" and, because that's provided by HAL is outside their control.
There were strikes at CDG but only from 30th June as far as I've been able to determine.
Is it worth me pursuing the claim further?
Additionally the flight status info suggests that the cancellation was made at 10:51 BST. I didn't see any app notifications of the cancellation or get notified until around 17:00.
TIA
Last edited by CloudGazer; Jul 7, 2022 at 3:22 am
Jul 7, 2022, 3:24 am
#1712
Join Date: Apr 2014
Programs: BAEC Gold. Hilton Diamond
Posts: 409
Would be really grateful for some advice on a CDG-LHR cancellation and related claim.
I was booked on BA329 (a CDG-LHR 21:40 departure) on 29th June. I was able to rebook onto a morning service the following morning. Here are the flight details.
The related outbound flight BA328 has the same INDN (Industrial Action) cancellation reason.
I've successfully claimed for my overnight accommodation but BA have denied the remainder of the claim stating that the flight "was cancelled because of Heathrow Airport Limited staff shortage covering security processes" and, because that's provided by HAL is outside their control.
Is it worth me pursuing the claim further?
Additionally the flight status info suggests that the cancellation was made at 10:51 BST. I didn't see any app notifications of the cancellation or get notified until around 17:00.
TIA
I was booked on BA329 (a CDG-LHR 21:40 departure) on 29th June. I was able to rebook onto a morning service the following morning. Here are the flight details.
Code:
Flight Status Search: Departing on 29/06/22 Flying BA flight 329 Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date CDG Scheduled: 29/06/22 9:40 PM LHR Scheduled: 29/06/22 9:50 PM BA 329 Canceled Term: 2C Estimated: NA / NA Term: 5 Estimated: Gate: C85 Actual: Gate: Actual: Comments: "DOBA329/29JUN * OPERATIONAL FLIGHT INFO * BA 329 0 WE 29JUN22 CITY INFO HOUR (LOCAL) FLIGHT CANCELLED 1051 INDN *1A PLANNED FLIGHT INFO* BA 329 0 WE 29JUN22 APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL CDG 2140 WE JCDRIUFAZ/M Y/G 319 1:10 BHKMLVNOQSG/G XWETP/G LHR 2150 WE 1:10 COMMENTS- 1.CDG LHR - MEMBER OF ONEWORLD 2.CDG LHR - DEPARTS TERMINAL 2A 3.CDG LHR - ARRIVES TERMINAL 5 4.CDG LHR - 9/ NON-SMOKING 5.CDG LHR - ET/ ELECTRONIC TKT CANDIDATE 6.CDG LHR - CO2/PAX* 55.29 KG ECO, 55.29 KG PRE (*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR CONFIGURATION- 319 C 24 M 107
The related outbound flight BA328 has the same INDN (Industrial Action) cancellation reason.
I've successfully claimed for my overnight accommodation but BA have denied the remainder of the claim stating that the flight "was cancelled because of Heathrow Airport Limited staff shortage covering security processes" and, because that's provided by HAL is outside their control.
Is it worth me pursuing the claim further?
Additionally the flight status info suggests that the cancellation was made at 10:51 BST. I didn't see any app notifications of the cancellation or get notified until around 17:00.
TIA
Jul 7, 2022, 3:27 am
#1713
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,971
There was industrial action going on in France at airports and with French ATC that week, but I am not sure if it was specifically taking place on 28 or 29 June.
Jul 7, 2022, 4:03 am
#1714
Join Date: Apr 2014
Programs: BAEC Gold. Hilton Diamond
Posts: 409
Looks like another example of BA clutching at straws - irrespective of any French ATC strike and assuming it did go ahead, this can’t be connected with a HAL staff shortage.
Jul 7, 2022, 4:07 am
#1715
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,971
i agree there seems to be a mismatch between the cancellation code and the reason provided in response to the claim.
Jul 7, 2022, 4:18 am
#1716
Join Date: Apr 2014
Programs: BAEC Gold. Hilton Diamond
Posts: 409
Hi Karfa, I asked this a little while ago but you might have missed it but is there a glossary of cancellation codes anywhere? I’d find these quite useful and I’m sure others would as well. I did check on EF (I have a paid sub) but I couldn’t see any.
Jul 7, 2022, 5:50 am
#1717
Join Date: Jan 2018
Location: NCL
Programs: BA Exec Club: Gold HHons:Diamond FB:Ivory Accor:Plat Hertz: PC USA:GlobalEntry
Posts: 235
Here's an interesting one, intra UK 1 leg flight.
BA cancels original booked flight (staffing reasons)
Rebooked, this new flight arrives within 2 hours of original <- no claim can be made
That rebooked flight then cancelled (staffing reasons)
Rebooked again.
This 2nd rebooking now arrives 4 hours later than original <- claim made.
Claim refused as they base claim on the planned arrival of the cancelled re-booked flight not the cancelled original.
BA cancels original booked flight (staffing reasons)
Rebooked, this new flight arrives within 2 hours of original <- no claim can be made
That rebooked flight then cancelled (staffing reasons)
Rebooked again.
This 2nd rebooking now arrives 4 hours later than original <- claim made.
Claim refused as they base claim on the planned arrival of the cancelled re-booked flight not the cancelled original.
Jul 7, 2022, 6:17 am
#1718
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
Thank you CWS. The original scheduled arrival time for the rebooked flight was 21:30, so 2+hrs after the cancellations original arrival time of 19:10. I just want to be sure that BA won't try to reduce the compensation by 50% as it was hugely inconvenient to get to Gatwick vs Heathrow and arrive late into Palma....
Jul 7, 2022, 6:19 am
#1719
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
I'm not aware of one, but there are only a limited number used, about 6 and they are all identified in this thread.
Jul 7, 2022, 6:22 am
#1720
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
That's correct, as per the Regulation. You could probably escalate this further into the court system, since clearly the intent of the regulation would be to protect passengers in these circumstances. But it's difficult to argue with BA's response, at least in terms of the Regulation's wording. But I wouldn't bother with CEDR on this one.
Jul 7, 2022, 8:02 am
#1721
Join Date: Apr 2022
Location: Deepest Darkest Devon
Programs: BAEC
Posts: 77
I’ve been at times a vocal critic of the “what can I get for…” threads, but currently sat on the tarmac at LHR over an hour after scheduled departure and CSD is already looking for alternative flights for me for my connexion as they now think they won’t get in until 45 minutes before my connecting flight departs. They are offering a Frontier flight rather than an AA flight in domestic first, that is a fairly significant difference in service, is anyone on the hook for this as I am now genuinely paying for a service and product I may well not receive?
Jul 7, 2022, 9:29 am
#1722
Join Date: Feb 2020
Posts: 10
Hi
Supposed to return from JFK yesterday then connecting to 1394 today to Manchester. Received email on 1st July saying 1394 cancelled. Any idea of reason for cancellation and if eu261 will apply.
Had to move return to Friday as all other flights from JFK involved 10 hour wait in Heathrow.
Youfirst not really any good and only suggested what I could get on line.
As the Friday flight is 7.55am now arriving in to Manchester at 23.15. Will BA pay for hotel before flight + after as prepaid transfer home not available till Saturday.Thanks for any assistance
Supposed to return from JFK yesterday then connecting to 1394 today to Manchester. Received email on 1st July saying 1394 cancelled. Any idea of reason for cancellation and if eu261 will apply.
Had to move return to Friday as all other flights from JFK involved 10 hour wait in Heathrow.
Youfirst not really any good and only suggested what I could get on line.
As the Friday flight is 7.55am now arriving in to Manchester at 23.15. Will BA pay for hotel before flight + after as prepaid transfer home not available till Saturday.Thanks for any assistance
Jul 7, 2022, 11:30 am
#1724
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,971
Jul 7, 2022, 11:37 am
#1725
Join Date: May 2009
Location: UK
Posts: 3,951
Thanks, plenty of time then, and hopefully the fact I’ve left it almost 3 years to claim does not count against me.
Off topic slightly, I also need to reach out re. an incorrect refund of the cash element on a C&P(Avios) downgrade from CE to ET, will I still need to reach out to CR for that or is there a department I could call?
Off topic slightly, I also need to reach out re. an incorrect refund of the cash element on a C&P(Avios) downgrade from CE to ET, will I still need to reach out to CR for that or is there a department I could call?