Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Jul 7, 2022, 11:40 am
#1726
Join Date: Nov 2021
Programs: BAEC
Posts: 331
Worth remembering that you must submit the claim to CEDR within 12 months of a 'deadlock' being reached, should you wish to follow such a route.
Their guidance states " ...you must wait at least 8 weeks from the date you first complained before you can make an application to CEDR Aviation Adjudication", but isn't clear how long - after the complaint was first submitted to the airline and subsequently ignored - you have in which to submit your application to CEDR.
Their guidance states " ...you must wait at least 8 weeks from the date you first complained before you can make an application to CEDR Aviation Adjudication", but isn't clear how long - after the complaint was first submitted to the airline and subsequently ignored - you have in which to submit your application to CEDR.
Jul 7, 2022, 4:14 pm
#1727
Join Date: Oct 2010
Location: West Coast USA
Programs: BAEC
Posts: 559
Is there any guide as to how long to wait after BA has said you are due compensation and when it gets transferred to your bank? Just heard from them on my recent claim. In the US/US bank account if it makes any difference.
Jul 7, 2022, 4:27 pm
#1728
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
It may say in that confirmation that it will take 10 / 15 business days, and we've seen reports elsewhere of 10 elapsed days.
Jul 8, 2022, 1:44 am
#1729
Join Date: May 2008
Location: Manchester
Programs: BA GfL, Marriott TfL, Hertz 5*
Posts: 267
My claim approved for similar situation
Here's an interesting one, intra UK 1 leg flight.
BA cancels original booked flight (staffing reasons)
Rebooked, this new flight arrives within 2 hours of original <- no claim can be made
That rebooked flight then cancelled (staffing reasons)
Rebooked again.
This 2nd rebooking now arrives 4 hours later than original <- claim made.
Claim refused as they base claim on the planned arrival of the cancelled re-booked flight not the cancelled original.
BA cancels original booked flight (staffing reasons)
Rebooked, this new flight arrives within 2 hours of original <- no claim can be made
That rebooked flight then cancelled (staffing reasons)
Rebooked again.
This 2nd rebooking now arrives 4 hours later than original <- claim made.
Claim refused as they base claim on the planned arrival of the cancelled re-booked flight not the cancelled original.
BA cancels 1st segment of original booked flight
Rebooked on LH arriving similar time
LH cancel flight segment, overnight stay in FRA
Arrive home 14 hours late
I completed BA website claim form July 6th 1845 for EC261 plus hire car expenses , July 7th 1425 I receive a response telling me EC261 claim and expenses claim has been approved !!
And no, I won’t be ‘double dipping’ with LH !!
Jul 8, 2022, 2:13 am
#1730
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
My circumstances :
BA cancels 1st segment of original booked flight
Rebooked on LH arriving similar time
LH cancel flight segment, overnight stay in FRA
Arrive home 14 hours late
I completed BA website claim form July 6th 1845 for EC261 plus hire car expenses , July 7th 1425 I receive a response telling me EC261 claim and expenses claim has been approved !!
And no, I won’t be ‘double dipping’ with LH !!
BA cancels 1st segment of original booked flight
Rebooked on LH arriving similar time
LH cancel flight segment, overnight stay in FRA
Arrive home 14 hours late
I completed BA website claim form July 6th 1845 for EC261 plus hire car expenses , July 7th 1425 I receive a response telling me EC261 claim and expenses claim has been approved !!
And no, I won’t be ‘double dipping’ with LH !!
Jul 8, 2022, 2:29 am
#1731
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 817
It has been 6 weeks since the reply to my claim saying I was due compensation and asking me for my bank details. I have used the contact link twice to follow up but nothing is coming back. Frustrating!
Jul 8, 2022, 2:53 am
#1732
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
https://www.flyertalk.com/forum/priv...wpm&u=10076727
Jul 8, 2022, 3:12 am
#1733
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 817
I think you are now ok to send a Private Message to BA refund helper (so long as it's not BAH), as an escalation step:
https://www.flyertalk.com/forum/priv...wpm&u=10076727
https://www.flyertalk.com/forum/priv...wpm&u=10076727
Hopefully BA refund helper has seen my message and will be able to help.
Jul 8, 2022, 6:37 am
#1734
Join Date: May 2016
Location: Edinburgh
Programs: BA Silver, Amex Platinum
Posts: 149
When claiming compensation for a cancelled flight where one leg has been cancelled less than 14 days before (GVA-LHR) and the other still operating (LHR-EDI) where BA can’t rebook from GVA until 48 hours later, can compensation be claimed on both legs or is it treated as one journey for the purposes of compensation? In the end I could not accept the rebooking. I have put in a claim but not sure what I am fully entitled to beyond the 250 euros for the GVA-LHR cancellation (if anything).
Jul 8, 2022, 7:02 am
#1735
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
That would be a refund and 250€ compensation for one event. If that second flight got cancelled (and your first leg had been rebooked on Swiss by BA) then that would be another matter.
Jul 8, 2022, 8:33 am
#1736
Join Date: Jun 2020
Posts: 125
So BA have been given their third two week extension today from CEDR as they're "waiting for an internal update". At least they are being consistent in their reason, but it beggars belief that they need six additional weeks to get their act together - no other communication whatsoever. I know I'm not paying by the hour for this, but still seems BA are quite happy to drag this out as long as possible rather than just sort it out. Rant over.
Jul 8, 2022, 10:32 am
#1737
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
This was ba 579 from Venice to London cancelled 8 days before scheduled departure.
mrs firstlight and miss (doctor in training) firstlight returned from Venice today and we've just put in a claim for 250 euros each as their replacement flight scheduled departure was 5 1/2 hours before the cancelled flight. Should be an easy one for BA but we'll see.
mrs firstlight and miss (doctor in training) firstlight returned from Venice today and we've just put in a claim for 250 euros each as their replacement flight scheduled departure was 5 1/2 hours before the cancelled flight. Should be an easy one for BA but we'll see.
Last edited by firstlight; Jul 9, 2022 at 1:57 am
Jul 8, 2022, 10:36 am
#1738
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
So BA have been given their third two week extension today from CEDR as they're "waiting for an internal update". At least they are being consistent in their reason, but it beggars belief that they need six additional weeks to get their act together - no other communication whatsoever. I know I'm not paying by the hour for this, but still seems BA are quite happy to drag this out as long as possible rather than just sort it out. Rant over.
Jul 9, 2022, 1:33 am
#1739
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,535
My circumstances :
BA cancels 1st segment of original booked flight
Rebooked on LH arriving similar time
LH cancel flight segment, overnight stay in FRA
Arrive home 14 hours late
I completed BA website claim form July 6th 1845 for EC261 plus hire car expenses , July 7th 1425 I receive a response telling me EC261 claim and expenses claim has been approved !!
And no, I won’t be ‘double dipping’ with LH !!
BA cancels 1st segment of original booked flight
Rebooked on LH arriving similar time
LH cancel flight segment, overnight stay in FRA
Arrive home 14 hours late
I completed BA website claim form July 6th 1845 for EC261 plus hire car expenses , July 7th 1425 I receive a response telling me EC261 claim and expenses claim has been approved !!
And no, I won’t be ‘double dipping’ with LH !!
only the bottom line matters
Jul 9, 2022, 1:41 am
#1740
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
I have no problem with people claiming for what they are due, but to describe it as a public duty is a bit over the top.
I assume as you view it as a public duty to claim binman, whenever you do get compensation you donate it all to charity rather than keep anything for your private gain?
I assume as you view it as a public duty to claim binman, whenever you do get compensation you donate it all to charity rather than keep anything for your private gain?