Ruth4325

I’ve seen your note on the despatch codes which was interesting - and perhaps I should know this, but how does joe bloggs like me find out the code for the flight that was cancelled?

corporate-wage-slave

Ask in this thread within 2 days of the flight in question, and someone will look it up on paid for ExpertFlyer or other Amadeus source. But after a few days that data is lost so it is imperative not to leave it for a few days.

PlaneSpeaking

Hi CWS, I’ve asked a couple of times but haven’t got very far. I have a paid-for sub to EF but I can’t find any glossary for the cancellation or delay codes to understand what they are. Do you know where I can find these please? Thank you.

KARFA

There isn’t one, but they are all fairly obvious, these are ones seen quite often:

CCRY - cabin crew, yes for compensation
FCRY - flight crew, yes for compensation
OPEY - operational issue, yes for compensation
INDN - industrial action, no for compensation
WEAN - weather, no for compensation
TECY - technical issue with plane, yes for compensation

corporate-wage-slave

There isn't one that I've come across. I have simply memorised most of them. I'll add HDL (handling), SEC (security), ARP / APR (airport) CREW and OPER as alternatives to Crew and operational.

PlaneSpeaking

Gosh, replies from both of my heroes! Many thanks to both of you.

ADNANALI

BA cancelled flight BA-737 GVA-LHR just a few hours before departure today 14 July. How do I find out the reason for cancellation, so that I can apply for compensation and re-imbursement? BA MMB does not show any availability until Sunday and no one on BA gold line is answering the phone, so I have now booked myself with Air France for tomorrow morning 15 July GVA-CDG-LHR and have paid £771 (ridiculously expensive) plus one night at Hilton Geneva Airport (CHF 235). How soon should I submit my flight reimbursement via BA webpage?
Many thanks for any advice

S_W_S

ADNANALI

@ S_W_S Many thanks.

ADNANALI

HDLY is eligible for compensation and re-imbusrement? right?

KARFA

Yes sounds like it would probably be paid, handling and yes for compensation.

steveholt

For what it's worth, BA followed up after a couple of weeks and said I was due the full 250 EUR per person without the 50% discount. Not sure why they chose this, but I'm happy with the outcome.

Simon Schus

I’m lost. BA just cancelled a flight for mid-August, and have told me (in writing) that: “EU261 isn't applicable to cancellations this far in advance”.

Is that accurate?

For context, I’m just trying to get rebooked on a LHR-MAN flight (the route is fully booked on the other direct flights so trying to get LHR-DUB-MAN as the train options are during the RMT strike weekends! The LHR-DUB-MAN flights would still get me there before the next available direct LHR-MAN flights that are scheduled with availability). The flights I’m looking at are all BA-marketed as I can book them on the BA website though LHR-DUB is EI-operated.

I thought that UK261/EC261 is applicable here as there is no time limit for its relevance as it pertains to rebooking from cancellations. I think they might be thinking about the EC261 compensation and duty of care rules but I’m referring to the EC261 (and UK261) rebooking rules. I’m not sure though, as they wrote it so plainly that it made me question myself.

DocS

Our initially delayed flight - that had a knock on effect on eventual arrival at our final US destination > 6hrs - left late because passengers weren’t boarding promptly.

Check in was chaos and security queues huge (MAD) - assume this should fall within the scope of EC261 compensation? Thanks in advance

omk298

You're correct - there is a 14 day cut off for compensation for delays and cancellations, but no time limit for downgrade reimbursement, duty of care or re-routing rights.