Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Jul 11, 2022, 8:05 am
#1771
Join Date: Jul 2019
Posts: 14
i would be grateful should anyone be able to help with info on a cancellation from saturday. I was due to return Glasgow from Singapore on the 8th/9th July and BA cancelled BA1474 with about 9 days notice. I did not see the 9th mentioned anywhere as one of the days that heathrow was requesting reduced flight numbers. in theses circumstances what is the distance that applies should compensation be due - is it SIN > GLA or just LHR > SIN. I was rebooked on BA1494 which was a 12 hr delay
Grateful for any info or pointers
Grateful for any info or pointers
Jul 11, 2022, 11:48 am
#1772
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,103
It's certainly only one claim, for cancellation, since the rebooked service was not 3 hours late from that aircraft's schedule. I think filing for both cases would be a mistake because you could get into a loop about that and BA will be able to say "we weren't delayed 3 hours". The cancellation one is a bit tricky since the way it's worded, you were rebooked within the allowed timings, so no compensation there, and what's more the requirement is against the schedule, not the actual. Now I would file for this as a single claim for cancellation compensation, since it's possible BA would just pay it if they don't spend much time on the claim (whereas putting in for 2 claims is almost asking for trouble - they will stare down the details). If they don't then you best go MCOL because I can see CEDR won't see the broader picture, and there are some bits of the CJEU rulings, such as the TAP case, that I cannot see them reading across. Whereas at MCOL I can see that happening. Moreover BA won't want to defend this case and probably don't have the capacity to do so either. If successful this would be 400€.
Jul 11, 2022, 3:07 pm
#1773
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
i would be grateful should anyone be able to help with info on a cancellation from saturday. I was due to return Glasgow from Singapore on the 8th/9th July and BA cancelled BA1474 with about 9 days notice. I did not see the 9th mentioned anywhere as one of the days that heathrow was requesting reduced flight numbers. in theses circumstances what is the distance that applies should compensation be due - is it SIN > GLA or just LHR > SIN. I was rebooked on BA1494 which was a 12 hr delay
Grateful for any info or pointers
Grateful for any info or pointers
Jul 11, 2022, 3:10 pm
#1774
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
Send in a dispute on CEDR. Basically they are agreeing with BA, that loads were too low? Which seems like a commercial decision to me?
Here the entire text? What would the easiest next steps be, as I don't really agree with this?
Submit to one of the commercial claim people?
Here the entire text? What would the easiest next steps be, as I don't really agree with this?
Submit to one of the commercial claim people?
Jul 11, 2022, 5:52 pm
#1775
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 283
Hi all,
Booked BA372 (LHR/TLS) on 10/July. Flight was cancelled and I was notified on 30/June (less than 14 days notice) and no other flights within 3 hours were proposed. Does anyone know the reason of cancellation (which I suppose it is due to staff shortage at LHR). Do you think it is possible to claim 250EUR compensation?
Booked BA372 (LHR/TLS) on 10/July. Flight was cancelled and I was notified on 30/June (less than 14 days notice) and no other flights within 3 hours were proposed. Does anyone know the reason of cancellation (which I suppose it is due to staff shortage at LHR). Do you think it is possible to claim 250EUR compensation?
Jul 12, 2022, 2:06 pm
#1776
Join Date: Nov 2019
Posts: 2
Hello. Wondering if anyone can offer some advice.
Flight from LHR to INV cancelled the night before i was due to leave. Offered rebooking onto the following day but declined so opted for the refund. Got an email saying they were calculating what was owed and would hear back in 5 working days. Also filed for EU261 and expenses as i took the train to Inverness instead so put the receipt in for the train ticket. Received an email 4 days later saying they agree to cover my expenses as well as EU compensation and would receive this in 14 business days.
Two questions i had.
1. Does this mean i won't receive the refund for the cancelled flight? As it has been much longer than 5 days and have not heard anything about that.
2. Does anyone in the past who has had compensation know how long it normally takes? I know they say up to 14 days but just so i have an idea what to expect.
Many thanks
Flight from LHR to INV cancelled the night before i was due to leave. Offered rebooking onto the following day but declined so opted for the refund. Got an email saying they were calculating what was owed and would hear back in 5 working days. Also filed for EU261 and expenses as i took the train to Inverness instead so put the receipt in for the train ticket. Received an email 4 days later saying they agree to cover my expenses as well as EU compensation and would receive this in 14 business days.
Two questions i had.
1. Does this mean i won't receive the refund for the cancelled flight? As it has been much longer than 5 days and have not heard anything about that.
2. Does anyone in the past who has had compensation know how long it normally takes? I know they say up to 14 days but just so i have an idea what to expect.
Many thanks
Jul 12, 2022, 2:24 pm
#1777
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
The refund is absolute and not open to question, you will get that back, and within a few weeks. However to slightly row back on that: what should happen is that you either get a full refund on the flight OR a full refund on the train fare OR the difference of the train fare if it was higher than the air fare. You can't have a free trip to INV in other words. You will just get a slightly mysterious email to confirm that. For refunds, we tend to get that question a few days after the email goes out, but rarely 3 weeks after it goes out (i.e. 14 business days) when we tend not to hear any more. From that I would say 2 weeks.
Jul 12, 2022, 2:26 pm
#1778
Join Date: Sep 2020
Posts: 95
I’ve read up thread quite a few cases of folk hearing back from BA a matter of days after their claim was submitted. I have a claim (flight cancelled within 48 hours of departure) going back to April and never heard anything from BA so have now referred to CEDR. Also have a claim from 29 June when BA delayed my SAN-LHR by 22 hours due to the aircraft going tech at LHR. As with my April claim I’ve never heard anything other than the confirmation email immediately after submitting. Is it just down to chance as to which claims they look at and respond to, just wondered if there’s any pattern?
Jul 12, 2022, 2:32 pm
#1779
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
The only pattern I've seen is that where the dispatch codes say OPEY or CRWY or similar they are now being paid very quickly and INDN or ARPN then a regret email goes out. For those with more complicated claims and / or verbose claims are taking longer, with a particular backlog from April still pending.
Jul 13, 2022, 10:06 am
#1780
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & BA Gold, HHonors Diamond, Marriott & Accor Plat
Posts: 295
Just got this from BA:
As i understand - "operational reason" seems like a pretty clear reason for me to get compensation when they cancelled my flights within 14 days before departure and they refused to give me any other options on BA or other carriers... routing was CPH-LHR-BAH/BAH-LHR-AMS. Any advise on what to do and how to escalate?
Would I be eligible for 2x 600 EUR as they cancelled both LHR-BAH and BAH-LHR or just 1x 600 EUR as the BAH-LHR was cancelled beyond the 14-day mark...? Thank you!
Thanks for coming back to us about your claim for EU compensation. We're sorry it was necessary to cancel your flights to and from Bahrain on 17 June and 25 June respectively. Your claim's been refused because BA0125 on 17 June and BA0124 on 25 June were cancelled because of operational reason.
We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.
We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.
Would I be eligible for 2x 600 EUR as they cancelled both LHR-BAH and BAH-LHR or just 1x 600 EUR as the BAH-LHR was cancelled beyond the 14-day mark...? Thank you!
Jul 13, 2022, 10:21 am
#1781
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
Just got this from BA:
As i understand - "operational reason" seems like a pretty clear reason for me to get compensation when they cancelled my flights within 14 days before departure and they refused to give me any other options on BA or other carriers... routing was CPH-LHR-BAH/BAH-LHR-AMS. Any advise on what to do and how to escalate?
Would I be eligible for 2x 600 EUR as they cancelled both LHR-BAH and BAH-LHR or just 1x 600 EUR as the BAH-LHR was cancelled beyond the 14-day mark...? Thank you!
As i understand - "operational reason" seems like a pretty clear reason for me to get compensation when they cancelled my flights within 14 days before departure and they refused to give me any other options on BA or other carriers... routing was CPH-LHR-BAH/BAH-LHR-AMS. Any advise on what to do and how to escalate?
Would I be eligible for 2x 600 EUR as they cancelled both LHR-BAH and BAH-LHR or just 1x 600 EUR as the BAH-LHR was cancelled beyond the 14-day mark...? Thank you!
Jul 13, 2022, 3:18 pm
#1782
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Hmmm, so BA just cancelled a return leg on a flight in ~4 weeks and their next offered return flight is 2 days later. Any recent experiences on duty of care / hotel reimbursement for these advance notice cancellations?
I know there’s no theoretical get out of the duty of care for advance notice cancellations, but…
(it was booked as a same day return but rescheduling trip just doesn’t work for various reasons…)
thanks
I know there’s no theoretical get out of the duty of care for advance notice cancellations, but…
(it was booked as a same day return but rescheduling trip just doesn’t work for various reasons…)
thanks
Jul 13, 2022, 3:24 pm
#1783
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
BA occasionally pushes back, but most Right to Care hotel costs are refunded judging from what I'm seeing. I've not head of a case going to CEDR which BA has tried to defend. If it's a domestic flight, or a flight covered by the ever increasing list of rebooking airlines (26 airlines plus LNER now) BA may well query it.
Jul 13, 2022, 3:39 pm
#1784
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
BA occasionally pushes back, but most Right to Care hotel costs are refunded judging from what I'm seeing. I've not head of a case going to CEDR which BA has tried to defend. If it's a domestic flight, or a flight covered by the ever increasing list of rebooking airlines (26 airlines plus LNER now) BA may well query it.
Jul 13, 2022, 11:11 pm
#1785
Join Date: Jan 2007
Posts: 4,709
Interesting that on my CEDR case, yesterday was the deadline date on there. However, there has still been no action or update on the case.