Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Nov 6, 2017, 5:58 am
#542
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Nov 6, 2017, 7:06 am
#543
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Nov 6, 2017, 7:35 am
#544
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Nov 6, 2017, 8:51 am
#545
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Just retired the last aircraft flying with angled lie flat seats (a 767) I believe, so job complete.
As for the subject at hand, I tried the new service on the 114 last week, and was surprised at the proper large menu offered, so much so that I checked with the crew this was actually a sleeper service, to which they replied yes, it's the new sleeper service...
Loved the new glassware and crockery, and bedding great.
What I enjoyed less was the fact that it was a rather tatty looking un refurbished 744 (which I thought they don't use anymore on the route).
As for the subject at hand, I tried the new service on the 114 last week, and was surprised at the proper large menu offered, so much so that I checked with the crew this was actually a sleeper service, to which they replied yes, it's the new sleeper service...
Loved the new glassware and crockery, and bedding great.
What I enjoyed less was the fact that it was a rather tatty looking un refurbished 744 (which I thought they don't use anymore on the route).
Nov 6, 2017, 10:51 am
#547
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
I have enjoyed the new service twice now on the JFK route. On both occasions the food has been lovely but the meal takes much too long. Clearly all of the manual plating and preparation of the trolley has made an already slow service painfully so. I think this is more down to intricacy of the process rather than teething. If it's slow on the UD of a 747 I think it's going to be actually unworkable when it gets to an A380.
Nov 6, 2017, 2:57 pm
#548
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
Current overnight supper from JFK:
Starters:
Tomato and smoked aubergine tartare, feta, and hummus mezze plate
Caramelised pea soup
Mains:
Roasted lamb chops with creamy polenta and tomatoes
Medley of chargrilled fish with lemon-caper butter and roasted thyme potatoes
Cheese
Fruit
Blueberry and lemon cheesecake.
__________________
Breakfast included fresh fruit (kiwi, strawberry, oranges, much better than the previous fruit iteration), pastries, choice of bacon, cheese and egg panino or welsh rarebit toastie.
Starters:
Tomato and smoked aubergine tartare, feta, and hummus mezze plate
Caramelised pea soup
Mains:
Roasted lamb chops with creamy polenta and tomatoes
Medley of chargrilled fish with lemon-caper butter and roasted thyme potatoes
Cheese
Fruit
Blueberry and lemon cheesecake.
__________________
Breakfast included fresh fruit (kiwi, strawberry, oranges, much better than the previous fruit iteration), pastries, choice of bacon, cheese and egg panino or welsh rarebit toastie.
Nov 8, 2017, 6:24 pm
#549
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
First time LHR-JFK. Food really good (Beef Carpaccio and some horseradish based cream then the beef cheeks) but fairly slow so drink your G&T slowly because it may be a long time till you get something else (use the time to marvel at how we finally have nuts in a bowl).
Bedding is excellent though I can see the stowage problems with some aircraft. I was in the forward mini cabin and the overhead bin was quite full with cabin baggage, the giant pillows and bedding.
Overall a very welcome improvement.
Bedding is excellent though I can see the stowage problems with some aircraft. I was in the forward mini cabin and the overhead bin was quite full with cabin baggage, the giant pillows and bedding.
Overall a very welcome improvement.
Nov 9, 2017, 8:21 am
#550
Join Date: Mar 2017
Programs: ba exec club
Posts: 126
Lovely Club flight home from JFK yesterday. I went outbound in WT+ and lost almost every bit of my faith in BA by arrival into EWR. The return however was a truly class service, sumptuous bedding and a really great crew who offered up what is fab about this airline.
It’s difficult and I was traveling with many doubters but they were all impressed and the overwhelming opinion was the quality of the food and the class of the service. Finally you’re getting competitive BA!
Will be back for sure
Was breakfast service and then refreshment Plate which is pictured first but was served an hour out of LHR on the BA 178
It’s difficult and I was traveling with many doubters but they were all impressed and the overwhelming opinion was the quality of the food and the class of the service. Finally you’re getting competitive BA!
Will be back for sure
Was breakfast service and then refreshment Plate which is pictured first but was served an hour out of LHR on the BA 178
Nov 9, 2017, 9:21 am
#551
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 2,047
Lovely Club flight home from JFK yesterday. I went outbound in WT+ and lost almost every bit of my faith in BA by arrival into EWR. The return however was a truly class service, sumptuous bedding and a really great crew who offered up what is fab about this airline.
It’s difficult and I was traveling with many doubters but they were all impressed and the overwhelming opinion was the quality of the food and the class of the service. Finally you’re getting competitive BA!
Will be back for sure
Was breakfast service and then refreshment Plate which is pictured first but was served an hour out of LHR on the BA 178
It’s difficult and I was traveling with many doubters but they were all impressed and the overwhelming opinion was the quality of the food and the class of the service. Finally you’re getting competitive BA!
Will be back for sure
Was breakfast service and then refreshment Plate which is pictured first but was served an hour out of LHR on the BA 178
The presentation looks better than First!
Nov 10, 2017, 9:47 am
#553
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
It is indeed. I also personally like the new plates and mugs (and I normally dislike mugs). I do not like what they are using for wine and Champagne glasses, I think it makes no sense and is bad for the wine, and I actually think that the wine list is quite a bit less good than before, but this is more than made up for by the food improvements in my view (admittedly I'm not a big drinker).
Nov 10, 2017, 11:04 am
#554
Join Date: May 2013
Posts: 6,349
Exactly. Trying to put first world J soft products into a second-tier J hard product. If you had a reverse herringbone configuration everyone would get their own huge overhead bin with room for bedding and both bags. But Alex Crux rolls his eyes at those who suggest BA go in that direction 