Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding experiences and reactions
#1608
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,227
Overall, I’d rather they just went back to the old trollies that got clunked up and down the aisle. It all seemed much quicker (and again I emphaise seemed). I appreciate that there was apparently a desire to offer a more tailored service - and some elements of that are undeniably better vis the food quality, bigger better wine glasses and tumblers - but I’d rather have quick cheerful service. Perhaps the new plates, glasses or whatever wouldn’t fit into the old trollies?
I was also amused by the large advertisement in (I think) T5B as you emerge from the transit which shows a glass of wine and says something like ‘We know when you need another. Club World - intuitive service’.
#1609
Join Date: Dec 2016
Posts: 587
Overall, I’d rather they just went back to the old trollies that got clunked up and down the aisle. It all seemed much quicker (and again I emphaise seemed). I appreciate that there was apparently a desire to offer a more tailored service - and some elements of that are undeniably better vis the food quality, bigger better wine glasses and tumblers - but I’d rather have quick cheerful service. Perhaps the new plates, glasses or whatever wouldn’t fit into the old trollies?
#1610
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,107
We would love to have the new china, glasses and food served from the old trolleys but BA don’t want this even though we were able to offer a quicker service with everything to hand.
You are correct the B777-200 4 class aircraft has the worst ratio of crew to customer and we do struggle to serve everyone in good time, saying that the lastest service is quicker and the crew seem more relaxed and focussed on the customer.
You are correct the B777-200 4 class aircraft has the worst ratio of crew to customer and we do struggle to serve everyone in good time, saying that the lastest service is quicker and the crew seem more relaxed and focussed on the customer.
#1611
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,227
Thanks both. I suspect my experience is related mostly to being in Row 15 on the 777. And I did notice, to be fair, that the left hand CSM-controlled aisle seemed to have much snappier service; perhaps the young woman on my side was still learning the ropes.
Oh, and the bedding is excellent.
Oh, and the bedding is excellent.
#1612
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
We would love to have the new china, glasses and food served from the old trolleys but BA dont want this even though we were able to offer a quicker service with everything to hand.
You are correct the B777-200 4 class aircraft has the worst ratio of crew to customer and we do struggle to serve everyone in good time, saying that the lastest service is quicker and the crew seem more relaxed and focussed on the customer.
You are correct the B777-200 4 class aircraft has the worst ratio of crew to customer and we do struggle to serve everyone in good time, saying that the lastest service is quicker and the crew seem more relaxed and focussed on the customer.
#1614
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
#1616
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,153
Any date on the new service coming to the remaining LHR routes? I have a TLV-LHR just before Christmas and curious if itll be the new menu (but no pre-ordering inbound to LHR, so cant see what will be served).