Maluku_Flyer

Not quite. "Sour grapes" refers to something you wanted but didn't get and then pretended that you wouldn't have wanted it anyway (because those grapes were sour).

/pedant

Waterhorse

Shhhh if you listen carefully you hear the teddy bear being thrown out the.cot and hitting the wall. Nice tantrum. Best I've seen in a while.

Ber2dca

Friends and family members of staff getting 'courtesy upgrades' opens another can of worms.

Personally, I don't judge the nature of the OP's request because it's kind of irrelevant. It's more about a CSM getting argumentative with a customer just to 'protect' some sort of invisible line between 'deserving' hen party members and 'entitled' other pax. Your personal desire to please a 'special party' shouldn't get in the way of trying to appease/please all pax.

Often1

OP is entitled to a full refund of the fare difference between what he paid for and what he got. He should submit a request for that to BA and be done with it. In this case that amounts to Zero.

If OP's goal is to complain about the Captain's exercise of his discretion, he may do that. Such a complaint will fall on deaf ears. BA pays its Captains to make these sorts of monumental life & death decisions.

mikeyfly

Fortunately they would've had plenty of bread in CE to soak up the booze...

Jed

No need to call me old or boring. You haven't a clue how old I am and I bet I'm infinitely more interesting than you are 😀

Tinseltown

How was the CSM meant to deal with someone like the OP? She could have told him, "Sir, they are celebrating an impending wedding, and hence, we wanted to make today special for them." But that was blatantly obvious, and the OP wouldn't have had it.

So next time I'm in a restaurant and someone else celebrates a birthday, should I also ask for MY free desert/champagne although it's not my birthday? That is just stupid!

Thank God, I haven't come across many ADULTS who went through an 'I-want-what-they-got' tantrum. The CSM couldn't really put him on the naughty step for his tantrum, could she? Although in my opinion, the naughty step is where he should have been put.

simons1

Maybe it's just how you come across from your posts then.

Quite a while since I can recall posters being quite an united on a particular subject....

Ber2dca

Just put him up in F for an hour and a half if he wants to be there so badly. It saves you an argument and time wasted, it makes the guy happy. The psychological resistance to 'giving in' to some 'entitled person' is something you need to drop in customer service and good managers will 'help' you with it.

UKTraveller4Fun

You seem to disregard your own argument here, as you sau this isn't an op up its a captain or CSM deciding to upgrade a certain group of passengers which if not GCH had the effect of annoying an actual loyal customer. Generally it is considered in business a bad move to annoy a good customer for a unknown customer and this is essentially my point.

if the hen party were GCH thenperfectly fine, if not then it was a move that risks upsetting a good customer. Issue is by opening the cabin to some when not overbooked is as far as I am aware not BA policy and generally I think this is a good policy as it does not run the risk of upsetting good customers. If a flight had enough F seats for all GCH and people on same bookings maybe upgrade otherwise far better to leave the cabin closed.

By telling before boarding a GCH the cabin is closed then during flight upgrading others seems to undermine any sort of idea BA cares about its most frequent fliers. (yes I am aware BA does not care about its most frequent fliers but this is not how they market being a GCH)


QUOTE=nux;28182216]Why? BA does not publish an op-up priority list, and there is plenty of anecdotal evidence that BA does not simply op-up based on highest CIV/status, but may actually op-up lower status passengers who may not have travelled in that class before to give them a preview and try to influence their future purchasing behaviour.
In this case it wasn't even really an op-up.[/QUOTE]

rickg523

According to the report on another thread ("Is this really First?"), you didn't miss much.

Jed

My issue is mainly with the attitude of the CSM.
Although the majority of replies to this thread have painted my on board attitude to be of a self entitled DYKWIA, you weren't there.
I simply asked if we could be moved too, having clearly witnessed that the F cabin was not closed after all. The reposte I got from the CSM forms my major grievance. I was not at all disruptive as I have more sense than that.
As stated before, my second issue is with staff 'upgrading' whoever they feel like.
And yes, I live life for myself and my family, so will do whatever I can to get the best for us at all times.

CloudGazer

If I'm reading things right you enquired about access to the F cabin four times before boarding the plane?

lorcancoyle

If I was in same situation as OP I would have
- probably asked about moving into F once (90%+ of us would, being honest)
- not been a precious DYKWIA about it when told no
- had a word with the CSM along lines of "wow that passenger is annoying" and put in feedback about how patient they were

I always wonder what sort of person rings up a golf tournament to say they saw a penalty in super slow motion etc., now I know...

nallison

Hilarious. How many times did the OP ask to be upgraded? No wonder the CSM lost her rag! They did a nice thing, some people had a good time, the OP sat in a nice seat. The OP could just smile and enjoy some people being made happy if they chose...They lost nothing. I know if I was part of a party and upgraded it'd make my day, and I expect that's what the captain thought, not realising someone would be simmering over it and actually try to get staff reprimanded for nice gesture.

If anyone else was on this flight I genuinely suggest writing to BA in support of the staff.